ShippingMyGoods

Reviews

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1. L

   Laura H.

   Source: MoveAdvisor · Mobile, AL to Crawley, UK

   5 Jul 2023Partial movePaid $2,372

   They stapled my furniture.

   I'm at a loss. I used this company to ship a 60+ year old stereo cabinet which belonged to my grandfather from Alabama to England. Everything seemed to go well at first. The company arrived to wrap and pack the cabinet before taking it away. In retrospect I was given poor advice about the amount of insurance I took out and I was very clear about my personal situation (i.e. living in England for decades and not a new transfer) and they still directed me to fill out the incorrect forms for customs. Communication wasn't the best, but once my furniture made it to the UK thankfully that company was much better to deal with. The above information would have gotten them a three star review from me. After waiting over 7 months for my shipment to get to me, it was delivered today only for paperwork TO BE DIRECTLY STAPLED TO IT. Heavy duty staples are imbedded in the front and side of my cabinet with a piano finish. A cabinet that was previously shipped to Guam and all along the eastern US with no damage. I'm going to be claiming on the insurance I took out for the damage to be repaired. This intentional damage by SMG is malicious and totally inexcusable. I am furious.

2. M

   Marie M.

   Source: MoveAdvisor · Tampa, FL to Liverpool, UK

   2 Mar 20234+ bedroomPaid £3,000

   DONT EVER USE THIS COMPANY

   After using this company to courier my goods from Tampa USA to Liverpool England I was shocked! My goods were damaged and was clear it was done before they left the USA as parts that had broken off where left in the packaging that they used. Now they have gone quiet and wont answer any emails, Jonathan in particular, keeps saying he has not received emails, very convenient, this company is a joke, I would advise people not to use these at all. STAY AWAY!

3. E

   Ernest T.

   Source: MoveAdvisor · Stockton, CA

   20 Jun 20213-bedroomPaid $6,000

   Florida FMC licensee can’t be trusted

   Two brothers, [NAME EDIT] and [NAME EDIT] run LTC personal effects worldwide. They use “favorite” but unlicensed USA packers who loaded our cargo into an unmarked rental box truck. Movers later ripped off shrink wrap from carefully packed boxes, already signed off on the manifest, removed packing material around fragile items, discarded clothing, broke a glass vase, stuffed a heavy box of books into seat cushion of vintage Swedish recliner already boxed, and emptied contents of two boxes completely and flattened them, just so they could squeeze our personal effects into an already full container. They have worthless insurance scam, phony “lift van” sales extra, and bogus “door to door delivery contract” At delivery end, another sleazy subcontractor driver comes alone and dumps boxes off the tailgate into the street. These guys love to talk on phone but watch out, they are con artists. $2500 loss.

4. C

   Ciara C.

   Source: MoveAdvisor · Philadelphia, PA

   4 May 2021Partial movePaid $2,100

   Cheaper is not better.

   Relocated from Philadelphia to WesthMeath, Ireland. First couple of weeks Howard would return phone calls and emails. Once they picked up our shipment, nothing. I had to HOUND them for information. Globalog, the company they use are deplorable. You get NO information from them. I requested not to ship our goods through the UK because of Brexit with the result we had to pay nearly $700 in fees to have our shipment released to Ireland. We only had 17 small - large boxes, no furniture. They threatened to start charging storage if we didn’t pay. I was also told it was rare to have a container inspection at the port. Nine containers were checked in the UK before being transported to other countries, all had to pay hundreds in fees. Howard admitted to this on the phone, said he didn’t know what happened and would try get some of our money back. To date Howard or Jonathon have not answered any of my emails. The amount of forms I had to fill out to prove I had a right to live in Ireland was ridiculous. It took nearly six months for the nightmare to end. This company blows smoke up your ass on how wonderful their customer service is. THEY JUST WANT YOUR MONEY after that you’re on your own. I don’t know where these positive reviews come from. Cheap is not always better. Do your research and pay that bit extra for peace of mind.

5. R

   Rachel L.

   Source: MoveAdvisor · Des Moines, IA to Dublin

   18 Aug 20202-bedroomPaid $6,800

   The. Literal. Worst.

   I relocated from Iowa, USA to Dublin, Ireland earlier this year and used this company. I would refer to them as borderline criminally negligent: ignored emails, wrong/lost paperwork, incommunicado with local Irish shipping agents for WEEKS until I had to leave threats of legal action via VMs to get them to respond. Even the local Irish shipping agents said they have a terrible reputation and they'd had trouble with them before. I wish I'd done much better research before I went with them - they were an exercise in prolonged, profound anxiety and frustration. The only thing I CAN say is our stuff got to us perfectly packed and intact, whihc is only a testament to the local Iowa team that packed it, and the shippers at the S. Carolina shore. SMG is only a coordinator - a TERRIBLE, UNPROFESSIONAL, APPALLING excuse for a coordinator. Do your homework and pay a little extra for peace of mind. These guys are hacks.

6. E

   Emilie G.

   Source: MoveAdvisor · Houston, TX

   11 Apr 2020Partial movePaid $5,744

   Worst experience ever! Stay away!

   Referred by friends, I am having the worst experience with this company and it is not my first move. Shippingmygoods.com reviewed the cubic feet estimate (193 cubic feet instead of 100 cft) two months after they picked up my goods, although I had communicated to them before the pickup date what I was shipping with all measurements. Before they picked up my goods, I decided to go with them because their quote was lower than the ones of other moving companies. But here is the thing: now that they have my goods, they are sending me an invoice with a price more than 4 times higher than the one I was quoted for ($5,743.90 instead of $1,390). They have become the most expensive moving company. How convenient! It has been 2.5 months that they picked up my goods and I don’t know if I’ll ever see them again. The company is keeping them hostage until I pay the bill that they more than quadrupled. Here is how they increased the price: 1) They increased the cubic feet estimate without informing me 2) They added costs they never told me about (e.g. they said it is a door-to-door service but then they charged me for movers) 3) They did not honor the insurance discount they told me about 4) They did not honor the fact that their rate includes the standard port and terminal handling charges at destination, which, according to them, is supposed to save approximately 400- 800 euros 5) They had one of the companies they work with (Globalog) contact me to bill me another $928.12 (or they won’t release my goods) Stay away from this company!

7. J

   Ji C.

   Source: MoveAdvisor · New Orleans, LA

   3 Apr 2020Partial movePaid $5,000

   Ji Choi.

   Worst experience ever. I am writing. this review to warn others so they don't have to endure what I just went through for nearly one year of frustration, no communication, and being held hostage to these awful peoople. I was overcharged and paid hidden costs over and over again, but I am so tired and exhausted with this company, I cannot fight any more. I signed the contract and paid my deposit to have my things moved back in May 2019. March 28, 2020, my things arrived completely damaged to S. Korea. During the near year of anxious waiting, paying, trying to communicate, I went through so much distress. I tried always to be patient, polite, friendly, but none of it worked to get my things in safe and undamaged. I am not pursuing getting money back because I cannot bear dealing with them more. I urge you to read their reviews on various sites - I am not the only person who has endured this. I have written the Better Business Bureau and reported them - they should not be in business. These people are taking money and ruining people's lives. I feel so cheated and upset. I have been so upset over and over again. I tried to give them the benefit of doubt to the end, but seeing the state of how my furniture arrived after nearly a year of waiting with no response to my pleas and requests to the whereabouts of my belongings and paying nearly twice what I was quoted, I simply can not stand by and do nothing.

8. L

   Lisa G.

   Source: MoveAdvisor · Seattle, WA to Melbourne, VIC

   30 May 20194+ bedroomPaid $14,000

   Horrible Shipping and Insurance Experience.

   What an horrible experience we had with our international shipment via Shipping My Goods and the insurance cover from Anova which Shipping My Goods advised us to purchase, to apparently protect us. We have several issues.. - The removalist used to pack our goods left a 3rd of them behind and no one contacted us to let us know - 1/3 of the container of goods were damaged or broken due to poor packing - Shipping My Goods advised us to purchase ANOVA All Risk Insurance but there was NO point in purchasing insurance through ANOVA, especially their "All Risk Insurance" as you are not covered for chipping, denting, scratching etc.. but that's not the most mind-blowing part, you actually have NO protection against damage "UNLESS ITS PROVEN TO BE CAUSED BY IDENTIFIABLE INCIDENT." This one sentence enables them to get out of any claim you may make, as you don't and can't travel with your shipment, therefore they win and take your hard earned money every time, leaving you with nothing, NO PROTECTION and NO recourse to get compensation for your damaged goods. - I had no opportunity to read the fine print of the advised insurance policy as Shipping my good, did not provide although it was asked for in more than 2 emails. - We are $4K out of pocket because we were forced to pay for another 20f shipment - We have $8,000+ of damaged or broken goods WHAT A HORID EXPERIENCD.. I FEEL TRICKED and MISS LEAD.

9. K

   Kevin

   Source: MoveAdvisor · Sedona, AZ

   14 Oct 2018Partial movePaid $1,380

   Shipping to Spain.

   Our original estimate of $1380 to ship seven 50 lb. boxes to Spain from Arizona was upped another couple of hundred dollars for overweight fees once the boxes had been picked up. The shipment arrived at our house in Spain two and and half weeks after the agreed date. We also were slapped with a $330 VAT and duty charge that ShippingMyGoods finally refunded us (they had promised that their original quote included all costs and that there would be no additional fees). Finally, one of our boxes arrived open and with half of the contents missing (see photos). We had "total loss" insurance- the only one self-packers are allowed- so no compensation for that, just a "we´re sorry" from the company. Dozens of emails and international phone calls to try to sort things out, so overall the entire experience was unsatisfactory, to say the least.

10. L

    Luc M.

    Source: MoveAdvisor · San Antonio, TX

    6 Oct 2018Partial movePaid $1,673

    Very bad experience.

    I let you judge: Starting price $ 1673 + $ 150 insurance (2m3) TTC for door to door without customs or port fees. After moving: + $ 300 for packing costs by Globalog + $ 228 to pick up my things in Rotterdam (Company Globalog) 1 item of great value {5700 $} destroyed 1 box "lost" (Sound bar TV) The "Total lost" insurance at $ 150 only reimburses in the case of total loss .. 5 months to recover my belongings (Texas to France) Shabby communication and a hundred emails.