Swift Van Lines

Reviews

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1. E

   Erica C.

   Source: MoveAdvisor · Lynnwood, WA to Chattanooga, TN

   4 Aug 20201-bedroomPaid $3,670

   Horrible company.

   The original man, Josh Levy that I spoke to has not once made himself available for 2 months. Doesn't pick his phone up, doesn't call back. I have wanted to ask him why he never told me about all the extra fees that are in the fine print on the email I was sent. I didn't know about the extra costs. That's what you should be aware of if you use this company, they charge extra per steps, footage from the truck to the front door or garage, elevators, they nit pick at every single little thing. I didn't know about this until the movers showed up, but I paid it anyway. I had no choice at that point. I asked for the 30 free days of storage, and in the middle of that, I get a call from the driver telling me he's going to deliver soon. I said hold on, I still have some time, I'm not ready yet. He told me he was in Texas and I'm in Tennessee, so he realized his mistake and said he'd call me in a week. Never called me and during that time drove to Georgia and dropped off my things there then continued on to Florida. I called him after my days were up to figure out where the hell he was. He said he was in Florida and would make his way to me, never once mentioning that my stuff was in Georgia. I get another email of a $200 holding charge, so I call the supervisor Laura. I tell her the mix up and it's not my fault he didn't call like he said and drove past me and didn't inform me that my stuff was in Georgia. I got that fee removed, and was told that I would get 24 to 48 hours notice before the new driver would get here. He calls me while I'm at work at 8:30pm telling me he's showing up the next morning between 8am-12pm, and calls me so many times that I finally answer only to result in me getting written up at work because I answered my phone. Didn't give me the notice o was promised and got me in trouble because he continuously tried to get a hold of me instead of just leaving me a text or voicemail, or waiting for me to call back. They show up and again ask for an extra $150 to take my stuff all the way up to the garage or instead they'd just drop my stuff at 75 feet and leave it for me to move myself. So inconsiderate, no heart, no care for the customer, no apology for making anything difficult, Laura says I'm the one being difficult to me on the phone. I'm over this. I'm upset, I'm shaking, and I hate this company. Worst moving company ever. Do NOT use them. Waist of your hard earned money.