Top Movers Corporation

Reviews

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1. J

   Jack C.

   Source: MoveAdvisor

   29 Jan 2017Paid $5,032

   Terrible, terrible, terrible..

   If you are thinking about hiring this company my advice would be not to. We contacted this company and provided a list of the items to be moved from the storage facility in Woodbridge, NJ to California. We were given an estimate by Bill, a friend at first but a ghost later, which was cheaper than the other estimates we had. We ended up hiring the company, big mistake, and scheduled a pick up date. Received a call from an Ana letting us know that the driver and his crew would be at the storage facility the following morning between 8 am to 11 am. We told her that there would be no way we could make it to the facility by 8 am. We agreed that the crew would arrive no earlier than 9 am. The following morning the crew calls me at 7:30 am saying they'll be there at 8 am. He tells me they have to charge me a $150 an hour waiting fee. It's Saturday and I can't reach anyone at the company. The storage facility had already rented the space to someone else because we informed them that Saturday would be our last day. We get to the storage facility at 9:00 am and was greeted by the foreman. The foreman looked at the items on the list and informed us that there would be no way they would fit in the 400 cubic feet of space that was in the estimate given to us by Bill, who turned out to be a dishonest person. To make a long story short the amount ended up being more than double the estimate and included the $150 waiting fee which he would not waive until I spoke to Ana, another dishonest person. I signed the Bill of Landing, along with other papers and was given December 27, 2016 as the first available delivery date. We ended up getting the delivery on January 17, 2017. It gets better. The foreman collected the remaining balance, wrote paid on the invoice, then proceeded to tell me that there would be an additional charge of $700 + for stairs and distance. I told him the money I gave him was final payment and referred him to the Bill of Landing, which clearly read $4,463.00 Flat Total Price. He told me that the final price didn't include his fees for bringing the stuff up to the apartment. I told him that's not my problem because that's not what I agreed to or signed. He tells me it's not his problem either and he needs to get paid. He proceeds to call someone, who I assumed was his boss or the owner of Top Movers, and starts talking to him in Russian. As he's talking he's starting to take our things out of the truck and putting them in the driveway of the apartment building we had just moved into in LA. I asked him what he was doing and he said that he was only responsible for unloading the items, If he was to bring the items up to the apartment then he would need to be paid. I called Bill and told him what was going on. He told me he would get to the bottom of it and call me back (I haven't heard from him since). Frustrated and mad with no options, I told the foreman to just unload the stuff into my garage. I ended up hiring a couple of guys from home depot and paid them $100 each to move the stuff from the garage to the apartment. There is a lot more that I could have written about including the telephone conversations I had with Bill and Ana, the number of times I was lied to, the number of mistakes made by the company, etc., but that would mean several more paragraphs. Bottom line, I would never use this company again even if they were the only moving company around. They are not to be trusted with anything they say or even write. As long as they have your things in their possession they will hold you hostage and pretty much do whatever they want. I for one will not take it lying down though, I will report this company to the BBB and all other government agencies. I will do whatever I can to make sure that companies like this that engage in deceptive practice in the way they do business don't continue to profit.

2. M

   Mark B.

   Source: MoveAdvisor

   11 Dec 2016Paid $15,100

   Actual cost was almost three times the estimate.

   I hired this company because they were recommended on Yelp. Their quote was lowest between four other companies, those companies actually came in and looked at my household goods. I anticipated a increase in the cost but not by $8000.00 dollars. The employees were great, worked hard and took care of my goods, however, they showed up late and worked well into the late night to get things done. Packing day concluded at 1130 at night. Currently I have no ability to scan but will attach both the estimate and the final bill when I have that capability.

3. K

   Kelly

   Source: MoveAdvisor

   22 Aug 2016Paid $3,869

   Pretty Much a Scam, Cops Involved, Lawsuit Likely.

   DO NOT USE THIS "COMPANY!" The sales rep who did the estimate was fantastic. Never reached him again. The movers showed up late. Our estimate was for 9.5 hours of labor, and they decided they didn't want to work that late at night. They asked us about an hour or two in to split the move into two days, put them up in a motel, buy them dinner, and add gratuity to the bill. We called their office, the manager told us that is absolutely not their policy and that she would make sure they finished the job that day, because otherwise we would have to pay for overnight storage and other charges. She said "it's fine for them to unload at night, they finish the job, that is what you are paying them to do." She also called the foreman to make sure this was communicated to him as well. When the truck was over an hour late to our destination, I called the foreman to ask where they were. By then, the office was closed. He said "our boss told us to go to a motel for the night." He only brought the truck to our place because I told him I would call the police otherwise. He was yelling at me and threatening me, so the police did in fact come. When I mentioned that he was doing exactly what his boss told him not to do, he said "I am the boss." The police got all of his information and made sure he came back the next morning. At that point he demanded money for storage and several hours of additional labor, in cash, before he would unload anything. The police once again had to get involved and explain that they would arrest him if he drove away with our belongings.The police officer had to stay and watch while the truck was unloaded because the foreman threatened to just stop working and leave otherwise. The officer then wrote the amount of money that I signed to authorize; I agreed to pay the balance from the estimate after my deposit, but refused any additional charges that would need to be a separate bill, and said they were welcome to take that up with me in court. The movers dumped everything on the ground floor and would not re-assemble or move anything into other rooms. The foreman waited until the police officer was gone and then yelled/threatened more until I signed the paper saying what time they left. My card was charged for more than the amount I signed to authorize, to include hours of labor they did not put in and overnight storage I did not agree to. This whole time, no one from their office would return my calls. He started cursing me out when he finally left. Their website is hacked with rather alarming images that mimic a terrorist organization (I sincerely hope it's just an impersonation). I cannot reach their office to file a complaint through their "company." I will be disputing this charge, and either suing or counter-suing depending on their response. This went beyond a contract disagreement and I am just thankful that I had witnesses and a police presence there. DO NOT USE THIS "COMPANY!".

4. W

   Ward

   Source: MoveAdvisor

   24 Jul 2016Paid $7,500

   My Experience with Top Movers Linden, NJ - BEWARE.

   Https://www.youtube.com/channel/UCvajOF52Q_BuLK0ODmhTz2w First, let me say that I have moved at least 10 times in my professional career (that is a conservative number) as I was a military officer for several years. I have moved in the military and as a civilian. This move, by far, was the worst. It is expected and understandable to have a few scratches and nicks on the furniture after a move and I have never had to submit a claim in all these years but with this move even my beds are unusable because they lost so many pieces in the move. But I am getting ahead of myself, the household goods were delivered on 7/21/2016, let me start with moving day (7/3/2016). Moving day: On moving day, 4 men were scheduled to show up between 10am and 12pm. They showed up at 2:30pm (no problem). They finished at midnight (also not really a problem). I did request and pay for a "full pack". I lived in a 2 bedroom house so I am not sure why it took that long but nonetheless, it did and there were a few minor issues but nothing to waste your time with. I had an in-home estimate before the move by Top Movers and the estimate for the full pack and move from Connecticut to Texas was $5,785.05. The actual amount I was charged by Top Movers on moving day was $7,500.00 (I did not pay by the hour and I did not accumulate stuff in the time between the estimate and the move. In fact, I decided to drive my SUV so it should have been less as I gave things away and carried a great deal of stuff myself). I understand that sometimes the in-home estimate underestimates or overestimates the actual move but a $1,714.95 difference in the estimate and actual cost is pretty significant and more of a difference than I experienced with my moves in the past..yet, no tears shed, no love lost. My things were on the truck and I had decided to drive my own vehicle to Texas with my computers, my financial documents, and the things I considered irreplaceable. Delivery day: My things were scheduled for delivery 7/19/2016 (1st possible delivery date). They were delivered on 7/21/2016 so my household goods were delivered on time. The mover and I agreed on 6:30am delivery (he wanted as early as possible and I was home anyway so 6:30am worked for me). He requested payment as soon as he knocked on the door before he moved anything out of the truck. I paid him the balance in cash as requested (cash, no check, no money order, no credit card accepted upon delivery). Normally the movers I have dealt with at least unload the truck first and then request payment but I did not argue - I thought this was just the normal operating procedure for Top Movers and their affiliates. GOD HELP ME. It became apparent very quickly why they demand payment before they move anything. The damage to my items was extensive, unprecedented in my experience and wholly unacceptable. When I noticed how many things were damaged, I started video taping (since videos cannot be uploaded to this site, I am creating a YouTube channel with the videos to show what I mean by DAMAGE). The movers dropped the stuff off and refused to put it together. I realized and told them that they are not putting anything together because everything is so damaged that it CANNOT be assembled. I had to pull out my contract and call management (I certainly do not expect them to unpack boxes but the contract includes basic assembly of beds, dressers, desks - big furniture). Once I contacted management, they started putting the beds together (yes, I have video of that too) and they admitted that pieces of the bed were missing, wood, screws..and both of my queen beds could not be reassembled (that is 2 of 2 - I only had 2 beds and both are destroyed). One mattress was wet and smelled moldy - yup, moldy. I suppose it got wet in storage or as it was transported from storage to truck..who knows. Broken mirrors, broken desks, broken bookshelves, broken dishes, my 2-year-old armoire with broken legs (3 broken legs..3 broken legs!!), my brand new hardwood floor that is now chipped (I just moved in last week and the floor was put in last month).. I did let the management know (I had to call 4 times today..of course, I could not talk to Bill K..just the secretary) and I will start the claims process. I will post the progress on the claims in another posting. For now, I will continue to unpack my mangled and dilapidated boxes, curse Top Movers for this [EDIT], inept move, and just count my blessing that I did not take Bill's recommendation for car shipping and that I took all of my "irreplaceable" items with me. By the way, Bill K is easy, very easy to talk with when you are thinking about using Top Movers. After you sign that contract, he becomes a ghost! Good luck!

5. K

   Katie C.

   Source: MoveAdvisor

   20 Jul 2016Paid $2,581

   Overcharged almont1k.

   The only part of this move that was nice was Bill the sales agent! I gave a detailed list of items I had pieces that I didn't bring and was quoted 980 less! The 3 men moving me spoke broken English they charged me 31$ to wrap mattresses that I had covers for! The one moved stunk of cigarettes the other one smelt like he hasn't showered in a month they were rude and then I look at the paper and it says 150 for gratuity! The supervisor a women with an accent is useless! I had 4 other moving co quote me less that came into my home and looked at what I was moving! Worst moving experience ever! The most unprofessional company I have ever ever dealt with!

6. M

   M M.

   Source: MoveAdvisor

   31 Mar 2016Paid $3,635

   Overcharged and unresponsive to damage claim.

   We had heard all the nightmare stories from friends about interstate moving, so when I called this company, right up front I told them I would be contacting the BBB and all available media sources for any shady business practices, so here I am. We were provided an estimate, spent a lot of time on possible scenarios that would cause additional charges incurred and were assured everything was carefully considered and so we paid in full the same day we were invoiced. When the movers showed up, we were told the "stairs" calculation was done incorrectly and were charged an additional sum. We called our rep immediately and were assured this was a miscommunication, and we would be reimbursed. An item was broken during the move. We were told to fill out the paperwork to submit a claim, which we did immediately, along with a photo of the broken piece, and a picture of the item from where it was purchased, along with the price. We emailed all of it to our rep. To date (and now we are 3 months into the wait) no one will answer the phone, or reply to emails. They have totally gone dark. When I registered a complaint on the FMCSA website, I added the US DOT number I was given for this mover, and it appears to be bogus as their system could not find it. My next complaint is with the BBB. Good luck to anyone using this company. It's a gamble at best. It's also interesting that most reviews are poor and 1 or 2 stars but their overall rating is good??

   Response from Top Movers Corporation

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. When creating an estimate we are dependent upon the customer to provide us complete and accurate information about their inventory list and the services they wish to receive. We try to do our best at asking the proper questions to extract the necessary information from the customer, but sometimes customers' schedules are so busy that it is a struggle to get time to cover a complete inventory list; let alone additional services. However, most of the info the customer needs is in the estimate. This very important document is emailed to the customer for them to review at their convenience before they are asked to sign in agreement and before we ask for a deposit to reserve the date and crew. We include the very legible terms which address the customer's complaints. As for damages, we have basic liability insurance that is included in the price and a customer has to fill out a claim form to start the claim process. Mrs Murphy did not return a claim form, and unfortunately we cannot start the loss and damage claim process without it. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, CSI. They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. CSI will research this situation.They can be reached at 877 CSI (274)-0074.

7. M

   Miriam

   Source: MoveAdvisor

   15 Mar 2016Paid $2,730

   Run!!

   This company not only demands that you sign a blank contract while they are moving your items into their truck, they also want to be picky about where you get your money order from or they want cash. To say the least, I thought it would be a teachable moment for them on best business practice but, while they took furniture apart, screws were left behind (thankfully, I picked them up) but, they DOUBLED the "firm" quote. Then I asked for a quote on storage 15 days prior to end of contact, they waited to submit that 4 days prior and demanded that a payment be made and they wanted it mailed to an address in Brooklyn, NY. At this point, I could no longer take the unprofessional and unethical behavior, I requested for my items to be delivered ASAP. Not only they did schedule a time without consulting me and expected me to accept their "time." They finally changed the date to a day that worked with my scheduled and gave 5 different times of a delivery, causing me to miss work and cancel all of my scheduled events for the day, yet they didn't arrive to my location until LATE at night. Bill will try "power moves" along with Demitri about who is the "owner" of this business and how he is "Mary's boss" when you request to speak to the owner- in short: YOU CAN EXPECT THE RUN AROUND AND TURN AROUND, AND to top it off.. ATTITUDE!

   Response from Top Movers Corporation

   We never had a customer with the name Miriam. probably you review wrong company. If you want to review Top Movers please clarify your name so we can address your complaint.

8. S

   Shawn

   Source: MoveAdvisor

   18 Jan 2016Paid $800

   Predatory Practices.

   US DOT: 2594863 MC: 910947 For an interstate move of one item they quoted $477.54 but upon delivery demanded over $800 and threatened to take my item with them if I did not pay them what they demanded. In my opinion their business practices are unethical. My understanding of federal regulation is it is against regulation to charge more than 110% of a non-binding estimate for an interstate move. If you believe you have been a victim of fraud by Top Movers you can file a complaint with the Federal Motor Carrier Safety Administration at this link: https://nccdb.fmcsa.dot.gov/nccdb/home.aspx.

   Response from Top Movers Corporation

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. The original estimate clearly states that the customer's move will be charged by the hour, not charged for space reservation in the truck. The space reservation option is used for long distance moves where consolidation of shipments in a 75' tractor trailer is used for pickup, delivery; or both. The customer was quoted an hourly rate, but their move required additional time as the order for the move changed. If the customer honestly believes that they were overcharged we would like to have them file a claim with our 3rd party claims company, CSI. They are not part of our company and are truly a neutral unbiased company which will review all of the evidence provided and determine if there was an overcharge. If we did inadvertently overcharge the customer in any way we will then refund any overages. It is disheartening that the customer feels that we would purposefully charge them for services they claim they did not receive. CSI will research this situation. We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law. The customer was sent login information on 04/11/16 in order to file a claim online and up to date no claim has been received. The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations. The customer states he refuses to file a claim. However, they signed a contract stating that they would file a claim to allow us the 1st opportunity to reach an agreement, as the law states, instead of filing complaints. If the customer is truly interested in an amicable resolution they will file their claim and allow a "fresh set of eyes" to review this concern and any supporting evidence. If the customer chooses not to file a claim it is clearly indicative that they just wish to defame our company with their multiple complaints for no reason. We are trying to reach out to the customer and would like them to realize this. For further assistance with filing claims the customer may contact CSI directly at 8772740074 or via email at Info@CSIPros.org. Please provide Claim ID 44166 when contacting CSI. We regret that the customer found it necessary to file a Yelp complaint, but we trust that the above explanation enables them to better understand our position in this matter.