Totten's Moving & Storage

Reviews

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1. M

   Murphy

   Source: MoveAdvisor

   15 Feb 2015Paid C$3,040

   Everything damaged, unprofessional owner.

   We choose this moving company based on price, wanting to support local companies, and their claim that they were insured. We also paid them to pack our belongings in addition to the move. The movers were lovely, however every item moved with a surface was damaged. Even my $2000 coffee machine was damaged as water was not removed before they packed it and the sub-zero temperatures broke all the plumbing. They have yet to submit a receipt for services rendered (after four requests), and attempts made to make an insurance claim via the owner have resulted in angry, threatening emails. Sadly, we are now in the process of seeking legal counsel and submitting a complaint through the Better Business Bureau. We would NOT recommend this company to anyone who cares about their belongings.

   Response from Totten's Moving & Storage

   Your items upon delivery were moved into a trailer that you provided because you house was not finished and or ready . We properly placed all the furniture items in your storage trailer . we asked you if you had any coverings to cover your furniture and because we could not leave our equipment behind the furniture was not covered in your storage trailer . Also the storage trailer was moved after by you . WE told you to secure your furniture before moving the trailer but obviously you didn't , therefore you caused the damage and once we are finished a move whatever damage you do too your items is not my companies responsibility .