Transit Systems Inc

Reviews

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1. C

   Chris S.

   Source: MoveAdvisor · Murrells Inlet, SC to Fort Worth, TX

   30 Jul 2021Partial movePaid $1,216

   Beware and Do Your Due Diligence Before Hiring TSI

   I reached out to get a quote for packing & shipping a 40lb piece of art from Murrell Inlet, SC to Fort Worth, TX with dimensions approximately 3.5 feet by 2.5 feet. I already received a quote for $400. When I received the quote from TSI, I almost had a heart attack. These clowns--specifically Carol T--quoted $1216 and said I better order ASAP to get on schedule. Incredulous, I responded back. Unsurprisingly, Carol T stuck her tail between her legs and didn't even reply. In fact, she didn't even read--or has trouble reading--the actual request because her response says they'll arrive to pack the furniture items. No furniture here. Just one piece of heavy art. GOOD LUCK GETTING A QUOTE FROM TSI. I'll never request one from them again--I ship art weekly--unless I start enjoying getting bent over. Of course, it doesn't take long from a Google search to realize this is normal practice for these frauds who only want to take advantage of you.

   Response from Transit Systems Inc

   This person requested a quote for a single item. After taking the information including weight and dims, our sales representative responded with our minimum charge. TSI handles consolidated moves (things too large for fedex or UPS) but not quite as large as a full 4-5 bedroom home. I have seen the email exchange between our sales representative and this person and it is quite offensive. He was rude, vulgar and attacked our employee on her work ethic. The simple truth is that this was not a good fit for the type of shipments we handle and not economical for this person. After reading his comments in the email exchange and this post- TSI would not entertain booking this shipment and prefer this customer seek shipping services elsewhere. A simple- this is not in my budget would have been sufficient, no need for the unpleasantries.

2. D

   Devajyoti K.

   Source: MoveAdvisor · Pasadena, TX to Columbus, OH

   7 Jul 2021Partial movePaid $675

   Do not use this company if you value your peace of mind

   This company failed completely in fulfilling the service that we paid for, and was totally non-responsive to our desperate attempt to make it work. We hired them to pick up an expensive mattress set in Pasadena,TX and deliver to Columbus, OH. Over a 3-day period, we waited every day from 2-6pm, when they said the pick up would happen. We did our part by packing the mattress set, with hired help, moved to the ground floor. After they did not pick up on the first and second day, we spent our money to stay in a hotel, since the apartment had no bed now. On day 2 the apartment complained about a potential fire hazard with the mattress being in the open hallway. We tried to work desperately with TSI to get them to move the mattress. On day 3 we called them repeatedly, reached customer service agents 3 times, every time we were told they will try to get it picked up. We informed TSI that we needed to move out of the apartment at the end of the 3rd day evening. We also left about 20 voicemails trying to desperately get them to do something so that we can get the mattress set out and leave. No response and no character or integrity in any of them to fulfill on what they were already paid for. At the end of the day they closed down and just left for the day, without calling us to provide a solution. In the meantime we were trying to sell the mattress set or even give it away. At the end of the day, when they were already gone, we gave the very expensive mattress set to a trash company and departed from the apartment. TSI brought us to our knees through their complete inability and lack of decency and character to fulfill on a task they were paid for. DO NOT USE THIS COMPANY IF YOU VALUE YOUR PEACE OF MIND AND YOUR MONEY. We lost a lot of money in the process, the cost of the mattress set, the 2 nights of hotel stay, and the hired services to pay for packing the mattress set and moving it down to ground floor. THIS IS A SAD EXCUSE OF A COMPANY, THAT IS OPERATED BY COMPLETE [EDIT] WHO DO NOT CARE IF THE JOB IS DONE OR NOT. Use some other service, pay more money if necessary.

   Response from Transit Systems Inc

   This shipment was booked with our freight service. At the time of booking, our sales representative made it clear that we CANNOT guarantee a date for pickup due to the extensive delays and labor shortages we are seeing throughout the country. We also ask at the time of booking if there is a date or deadline for pickup and no date was specified. If it had been , we would have suggested a different service which would have been a better solution for this customer. Since we could not fulfill this customer's needs, we issued a full refund and waived the cancellation fee.

3. B

   Barbara S.

   Source: MoveAdvisor · Maricopa, AZ to Lexington, SC

   26 Feb 2021StudioPaid $875

   Move of antique furniture

   Thank goodness my Son took pictures of the two pieces I had shipped. One was an antique settee, with wooden arms. It left Arizona in good shape, but arrived in South Carolina with one arm broken in two. The man that delivered it argued with me that it was that way when it was picked up. Again thank goodness for my pictures. I contacted the company, was told I would have a response in a couple of days. More than a week later I mailed to get a response several days later that they would refund $30 of my shipping since I didn’t purchase additional insurance. At the time it was offered I declined the insurance since I was assured the utmost care would take care of my furniture. Learned my lesson.

   Response from Transit Systems Inc

   TSI shipped several items from AZ to SC for this customer. While we strive to have things go smoothly on each and every move- things can happen on occasion. We offer additional insurance on every move in the event of a loss or damage but in this particular case the insurance was declined. We have processed a claim for limited liability coverage which comes standard with each shipment. While we do not anticipate damages or losses and are damage rate is well below industry standards, when shipments are transported long distances, particularly antiques- it is a good idea to include supplemental insurance.

4. V

   Viviana K.

   Source: MoveAdvisor · Brighton, CO

   2 Feb 2021Partial movePaid $2,000

   Scam

   Horrible experience. They took months to deliver a dining table set. Lost the chairs. Lie and deceive me and my customer everytime we contacted them. All the care is about getting a one time big payment from you. They don't really care about repeating customers. Or small businesses. Or the sentimental value of your things. They are there to make money. Their prices are outrageous. Ship with Uship by booking small shipping companies of 1 truck and two guys driving. They care and put love on what they do. And you support small companies and not greedy unethical big corporations like this one

   Response from Transit Systems Inc

   TSI has been trying to assist this customer with a claim and service credit. The customer insists however that they should be compensated more than the shipment is covered for monetarily despite the insurance certificate and terms and conditions being sent and accepted by them. TSI has a claim in process and is willing to help the customer with a service credit for the inconvenience. Per our terms and conditions we are not obligated to do more than the limited liability coverage but have offered to do more for this cutomer. We care about our customers and have a department specifically designated to assist with any issues. If this customer wants to continue the claim and is interested in the service credit, they can contact TSI via email at QA@transitsystems.com.

5. B

   Bh C.

   Source: MoveAdvisor · Davis, CA to Lebanon, NH

   5 Dec 20201-bedroomPaid $3,100

   Worst Moving company and Best play-ghost company

   TSI has two-face on communication and quality of services. They did a great job when they quoted for you, I can always get connected with my rep Steve, usually either immediately or at most in half a hour, and had great talk. However, after they initially schedule the pick-up on July 17th, I was informed by the driver as late as July 15th that they need to pick it up on July 16th. I rush and exhausted to packing my stuff in less than 24 hours instead of two days. In addition, their driver arrived late for three hours, through the drivers were professional to packing my stuff, which was appreciated. I was informed on August 3rd that my stuff would be delivery on August 10th, which was late but acceptable, as in the contact, they said they will delivery up to 20 days. They claimed they would contact me at least 24 hours before the delivery, however I didn't hear from them anything the whole weekends (August 8-9th). Then the nightmare started. A new message said that they pushed off the delivery to August 17th. And basically that was the last phone call I got from TSI before the delivery, because they disappeared, played ghosting game on communications, asked you to leave voice messages without calling back. The same occurred again, no call in by August 17th and I had no idea when the delivery could be possible. After losing connection with TSI no matter how I tried on either my rep Steve, or manager Bob or other Customer Care. Luckily, I finally found the local dispatcher's information. When I called them, I was informed that my only opinion was August 20th, and was threaten otherwise the delay would continue. However, with the dispatcher's promise and fixed timeslot, I was confident to ask my employer for one day off and waited for the delivery. The nightmare continued. No one called in, no one showed up, no one answered my phone including the local dispatcher. By the end of the day, I finally got the driver's call, and they told me they had already exceeded their time, and the delivery must be pushed off to August 21st. I had to ask another day off from my employer, and finally received a desk which was not able to assemble, a rickety mobile whiteboard and a damaged cloth rack. The disconnection continued. Until my message said that I will dispute with my bank and report to BBB, though they still kicked the ball and provided with a poor compensation as $100 credit back and $100 gift card, which I never received until now! You know, they charged even more if you cancel their service, at a time when they do nothing!

6. R

   Robert G.

   Source: MoveAdvisor · Pittsburgh, PA to San Diego, CA

   20 Nov 2020Partial movePaid $1,620

   TSI Movers

   I am 64-years-old and TSI Movers is one of the most INEPT, DISHONEST and UNETHICAL companies I have ever dealt with. TSI specializes in ‘small moves’ - under 2000 pounds - which the big moving companies do not handle. My load was, probably, well below 1000 pounds. My Mother, who lived outside Pittsburgh, died in mid-June. It was my job to clear out her condo, and prepare it to be listed for sale. It was a big job, but by the end of July, the items that I was going to have sent to San Diego - where I live - were ready to go. The load consisted of 2 small tables, 15 or 16 boxes, of varying sizes, and an old brass cash register. I called TSI and received an estimate from Steve Sargent, who I dealt with, almost exclusively, for the next 2 months. The estimate was $1620. I gave Steve my credit card number, and that was that. I thought. For the next 2 months, in which I exchanged at least 20 calls with Steve, there was a mix of empty promises and ineptitude. Oh, and excuses. Plenty of excuses. At the outset, I provided Steve with 2 contact numbers: mine (I was back in San Diego) and a friend in Pittsburgh, who lived 30 minutes from the condo. Providing TSI with 2 contact numbers was to be certain that, at least, one of us could be reached, and coordinate the pick-up date with the building management. Remember that the condo, itself, was empty. Steve told me, sometime later, long after the load should have been delivered, that TSI had called my friend twice, but got no answer. TSI had transcribed her phone number incorrectly, putting down 19 instead of 91. So, did they call me, instead?? ABSOLUTELY NOT. I was told by Steve that TSI attempted deliveries, twice, at the condo building. But NO NOTICE WAS GIVEN TO ANYONE! The management was, absolutely, not going to allow a drop-off to an empty and locked condo, and without notifying them of a date, approximate time, and proof of insurance. After 2 months of unreturned phone calls, empty promises and ineptitude, it seemed as if an actual pickup was going to happen. On a Friday morning, another moving company - apparently a sub-contractor to TSI - called, and a date and time was arranged. Two hours later, Steve called me. This is how he began: “We’re going to be unable to fulfill your move.” That is VERBATIM. I was flabbergasted. An angry 20 minute conversation ensued. At one point, I told Steve that we had a contract. His response: “Well, that’s just terms and conditions.” Again, VERBATIM. I said: “THAT IS A CONTRACT!! Terms and conditions, and a signature at the bottom.” I asked for a reason. Steve said he didn’t know the reason, which was an OBVIOUS LIE. That should be obvious to anyone reading this. Steve said my payment would be put back on my credit card. That took 2 WEEKS. Anyway, by this time, the condo had sold, and the closing date was fast approaching. I had to scramble to find a different ‘small load’ mover, and one that could do a pickup within a few days. I finally did so, but it cost me $300 more than I had paid TSI. In summary, anyone who reads my review, and still contracts with TSI, has to be out of their mind. Don’t walk away from TSI. RUN!! Robert L. Gordon, San Diego, CA

   Response from Transit Systems Inc

   TSI made the decision to cancel this move after several issues with communication failures between the dispatcher, payer and shipper by refunding this customer. When shipments book it is absolutely critical that the lines of communication are open and that we can reach all parties in order to facilitate a timely and efficient move. Our dispatcher, sales representative and Operations manager worked diligently to try and facilitate this process but were unsuccessful. After several attempts without luck, it became apparent this move would not be a success and TSI did the honest and ethical thing by letting the customer know this would not be the right fit for us nor him. We are sorry we could not service this move but it was clear that the issues would have made it impossible to service this shipment up to the service level we strive for. We hope the customer was able to find an alternate solution and apologize for any inconvenience.

7. F

   Freya S.

   Source: MoveAdvisor · Madison, CT to Littleton, CO

   18 Nov 2020Partial movePaid $1,800

   Shipment of priceless antiques arrived severely damaged

   On the recommendation of an antique dealer I used TSI to ship two family antiques, a table and a chair, from Connecticut to Denver. They both arrived broken even though they say they offer white glove service. I'm still waiting to hear from their claims department. I wish I had just used a moving company instead. I thought white glove service was offered to protect fragile shipments. Not so for this company.

8. N

   Nadia P.

   Source: MoveAdvisor · Oberlin, OH to Ogden, UT

   5 Nov 2020Partial movePaid $1,300

   Believe the reviews - this company is garbage

   I wish I'd read these reviews before I ever contacted TSI. They lost priceless items of mine, used a subcontracted mover whose reviews are almost as bad as these, and made no effort to locate my irreplaceable items. There is no real compensation they could offer - but you'd think they would try. You'd have better luck shipping your stuff through UPS.

   Response from Transit Systems Inc

   TSI has been working with our long distance carrier for a month to retrace and locate this customers items. There was a discrepancy on the pickup paperwork which caused part of the issue and the shipper who was present did sign off on the paperwork to say all was correct at origin when loaded. However when the shipment arrived, there were missing items. This is a very unfortunate situation and we have spared no effort in the search. In addition the customer has said multiple times that the items were very valuable but despite this, they declined additional insurance when they booked with TSI. Although the items are still not found, we have told the warehouse to please keep their eyes open in the event the items are located and if they are, we will certainly ship asap to the customer.

9. S

   Sandra K.

   Source: MoveAdvisor · Pinckney, MI to Acworth, GA

   4 Nov 2020Partial movePaid $93,800

   DO NOT HIRE THEM TO MOVE ANYTHING

   They lost our family loom Vintage Stereo Console and we had to fight fight fight them to get our deposit back. Sorry just does NOT help.

   Response from Transit Systems Inc

   This was a shipment which loaded in Michigan and was to deliver in Georgia. The item deemed lost after a dock search was conducted by our carrier. We have issued a full refund to the customer for the shipment and in addition are paying a claim for the item. This is not the outcome we wanted for the customer and greatly apologize this happened.

10. M

    Marcia T.

    Source: MoveAdvisor · Houston, TX to Madison Heights, MI

    20 Oct 20201-bedroomPaid $2,300

    Incompetent moving company- Avoid.

    The only thing they did correctly and efficiently was deposit the payment. Even the promised compensation (a measly $150 after they lost the legs of the desk and took and additional MONTH to deliver) was never sent.

    Response from Transit Systems Inc

    This shipment took place during the height of the summer- our busiest time of the year and during the pandemic where we experienced delays and a shortage of drivers with many of our movers. Even though we do not guarantee delivery dates, we did acknowledge this shipment went over our standard time frames and issued as a sign of goodwill $150 to the customer. This was received and acknowledged by the customer via an email to TSI. I received the cards today. Thank you very much. Marcia Tugendhat