United American Moving

Reviews

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1. K

   Kate G.

   Source: MoveAdvisor · New York, NY to Portland, OR

   5 Aug 20202-bedroomPaid $5,000

   Worst company.

   We moved from NYC to Portland, OR in May 2020. Brett, the salesman who I first spoke to (https://m.facebook.com/PembrokePinesPolice/posts/1888963491116564), assured me of a few things. 1. That the movers could disassemble our couch in order to get it out of our apartment. 2. That the movers would wrap all of our framed photos and art. 3. That as long as we’d given them an accurate inventory, we would only be charged the price Brett quoted us. On the day the movers arrived to pick up our things, they told us they could not disassemble the couch (and because we’d had no notice of this, we ended up leaving it in the apartment), it had been our responsibility to wrap the framed photos and art, and that a number of items we’d CLEARLY included on the inventory list and then confirmed with a virtual walk through of our apartment, including our son’s keyboard, would be subject to an extra charge. They also charged us several hundred dollars more than we’d been quoted for a “long walk” to the van and for the flights of stairs we’d been very clear about when talking to Brett. Once they picked our things up, they then delivered them to a warehouse in NJ, where they sat for a month (Brett told us delivery would take 7 to 10 days. HA!). When our things finally arrived in Oregon, many were damaged or broken altogether, and a few had simply disappeared. We were in touch with several people in customer service at United, all of whom told us there was absolutely nothing they could do to make any of this right. If you receive a call from anyone at this company about a move, run away! What seemed like a chance to save some money turned into a very expensive and heartbreaking nightmare.

2. M

   Mcghie A.

   Source: MoveAdvisor · Los Angeles, CA to Charlotte, NC

   30 Jul 20203-bedroomPaid $5,200

   Scam.

   Complete and absolute unadulterated fraudulent company. The representative took an "inventory" by phone and quoted the cubic footage to be that of a one bedroom apartment (350cf of storage needed on the truck) even though we had a three bedroom house. When I discovered this was a tactic they use to book the job at a lower rate, then increase the price on the day of the move, I called my rep to cancel. Her "direct line" was disconnected and her email bounced back. I called the office 5-6 times and was told she would call me back. She never did. By the time I reached a manager to cancel, I was outside the "cancelation window" and they would not refund me. They kept my deposit of $1100. I have filed claims and complaints with the BBB, FL Attorney General, Federal Motor Carrier Safety Administrator, the Bureau of Compliance, U.S. Department of Transportation and their insurance company, United States Surety Company, in Los Angeles, at 801 S. Figueroa St. If you have been scammed by these people, I suggest you do the same. Total fraud. DO NOT USE THIS COMPANY. BOOK A MOVING COMPANY THAT CHARGES BY WEIGHT, NOT CUBIC FEET. SCAM!

3. C

   Cheryl J.

   Source: MoveAdvisor · Manning, SC to Vancouver, WA

   27 Jul 2020Partial movePaid $3,200

   Horrible scam artist.

   This company low bids and then sells service to another company that also will rip you off to the max. Never received half of my merchandise after spending 3200.00 They will not send claim form after numerous attempts. Steer totally away from this company as they are horrible bad news,.

4. L

   Laura B.

   Source: MoveAdvisor · Salem, OR to Corpus Christi, TX

   13 Jul 20203-bedroomPaid $8,600

   Worst extortion scam EVER all lyes lyes.

   Will give you a great quote than sell your contract to someone like Brooklyn Movers who have no license or bond ! Strait off of Craigs list despite there website. Got3 fourths of my items back after 36 days and all of it was stolen or broken .If it was locked up it was broken into or never arrived!! DON'T USE THEM they are evil and will block your number when you reach out for help. As in my stuff is missing for over a month and neither them or who the contract with will answer your calls. My 5000 doller quote cost me 8000 pluses 600 to the truck driver under the table to get him to drive down a perfectly accessible street! Pluses the loss of anything of value and the total destruction of what actually arrived. Screw THAT andnoCCB licence or bond!

5. C

   Carrie W.

   Source: MoveAdvisor · Tualatin, OR to Erie, CO

   11 Jul 20204+ bedroomPaid $12,655

   United American Moving is a giant SCAM!

   They will give you and amazing quote. Then.. 1.They will require 30% of that for a deposit. Over 5k in our case. 2.Even after you give them an itemized list of your items, they will call before your move and ask for more money, “just in case” it won’t all fit on a truck. They wanted an extra $1000 from us. We did not pay it. 3.When the people they broker for you show up, they will ask for more than the remaining balance by giving you a “re-estimate”. In our case, they wanted double what we owed. 4. They will broker a truck carrier, some day laborers to pack and load, and then a whole different company as your “movers”. Who gets your money?! 5.Moving companies require a weight so their trucks can get through the weigh stations. NO weight was taken. We are sure that if we had let them take our stuff, we would have been asked for even more money before they relinquished our stuff. 6.Even if they are in breach of contract, you will never see a penny of your deposit again. DO NOT GIVE THIS COMPANY ANY MONEY!! IF YOU’VE USED THEM, FILE A FORMAL COMPLAINT WITH THE FMCSA!!

6. A

   Asia V.

   Source: MoveAdvisor · Kansas City, MO to Jacksonville, FL

   16 Jun 20204+ bedroomPaid $734

   Cancelled within 72, deposit still not received.

   I signed a contract and then decided to cancel. As informed, I requested the cancellation in writing on May 10th. Today is June 15th and would you believe I have yet to get my 90% refund back. They are just as friendly when they are trying to get your business but as soon as you want to cancel, those positive friendly attitudes turn into bullies. The guy I spoke with actually kept repeating to me, “ so you want to play hard ball!” Very immature and unprofessional. In addition, he kept invalidating my concerns by asking me why I think they have a 4 point something review and I’m like well if y’all are so great why does my little cancellation matter?! I would not recommend. Every negative review, I have read has matched my experience somehow. Something seriously needs to be done. They should not be able to treat people this way and get away with it. I want my money back.

7. P

   Penny E.

   Source: MoveAdvisor · Connellsville, PA to Cape Coral, FL

   6 Jun 20201-bedroomPaid $2,389

   Do Not Use This Place.

   This broker of a so called company is a rip off. they lie to you about the cost of your move. what all that cost covers.pick up and delivery dates. then once you sign they sell your contract to anyone with the highest bid. then that company such as G&H moving(from NEW YORK) comes to your home and double or more than the agreed upon contract. when you call United Amer. moving .. you get told that they have their money and its not their problem. PLEASE DON'T LET THEM DO THIS TO YOU ALSO.

8. E

   E M.

   Source: MoveAdvisor · Moneta, VA to Chelsea, MI

   6 Jun 2020Partial movePaid $2,604

   United American Moving.

   I selected United American Moving as broker because they had a truck in the area and could give me a good price. The following day I called United to find out who the carrier was and was told it had not been assigned. Two days later they selected CR 7 Moving and Storage as carrier. When CR 7 arrived their first order of business was to initiate a new estimate ignoring the previous estimate from United. A speaker phone call with United customer service revealed their estimate of 286 cf was generated by a computer program and ignored the detailed inventory with dimensions of each item furnished by myself. CR 7 was estimating 450cf after checking the items. A heated discussion followed between myself and the United representative when she suggested I had two choices. First, take as much of the load as 286cf would provide or pay the extra as a bulky item charge. Neither the CR 7 foreman on site or the United representative had any knowledge of the detailed inventory furnished the United sales agent. To their credit the CR 7 personnel behaved like gentlemen while caught in the middle of the exchange between myself and the United agent. After hanging up on United the foreman and I agreed on a new total and the loading proceeded which was done en a very efficient and thorough manner.It appears United produced a low ball estimate to generate a broker fee with our regard to the impact on the carrier or customer. I asked the foreman if the load would stay on the same truck for delivery and three times he replied yes. Two days after the departure from my house I called the CR 7 office and was told the load was off loaded at the ware house and a truck for Michigan would be scheduled later in the week. Six days later, on a Sunday, the load arrived with damage in Michigan. Both of these companies will tell you what you want to hear but ignore the promise when it comes to actual performance. United will lie about truck availability and quote any figure just to generate a broker fee. CR 7 takes a fly by night approach to transporting delivery. DON'T TRUST EITHER COMPANY.

9. D

   Drecia W.

   Source: MoveAdvisor · Carlisle, PA

   2 Jun 2020Partial movePaid $10,668

   Lies/scam.

   After we paid the 1st deposit, every single person we sp/w gave us a different price. Robert told us that he "has been in this industry for 10 years. Don't quote me, but I'm almost certain that your items will fit w/in (the allotted cubic feet) ..!" He also stated our move shouldn't cost us more than $5500 (I don’t remember the exact amount, but it was under $6000). Our move from PA to AZ will cost over $10,000 (no exaggeration)!! The week of the move, Ronnie became our rep. He gave us a different "estimate" with the same items listed. We added & took away MANY items to keep this $$ amount down, but he ALSO stated our HHGs (Household Goods) would fit in the allotted space. Weirdly enough, we had 1 amount after adding an entire full-size bedroom set. We removed this set and added a commercial ladder and standard ladder. The amount did not change; it actually increased about $1000. Removed the ladders (BOTH) and the amount seemed to not go down! How does that happen? The day the truck arrived, we took Ronnie's advice and had a list of items that we were not taking; this was after providing box counts, box sizes, tote counts & sizes – as requested by Ronnie. He was nice enough to give us the box dimensions that were considered Small, Medium, Large, XL. He said this would help with our final total in the end. This meant nothing to the movers because they only had 1117 cf. for all our items and what they UAM considered “S, M, L, XL” was not the same as the moving company (who by the way, used the exact same size Penske truck that we had reserved for the move). The 1117 cf. wasn’t even half of the truck. The Forman showed us the initial space on the truck. It was barely enough for my mom’s king size bedroom furniture. After contacting UAM customer service, the lady who answered went thru every item we provided with us & the Forman (on speaker phone, mind you). We stressed "REGULATED" Olympic size pool table; they listed a regular pool table. That 1 item does not make a difference in the size we were given..believe me!! My mother literally got rid of almost her ENTIRE home items/furniture to make this move less expensive and we still got screwed! Once the rep thought we were all in agreement, she was removing herself from the call/about to hang up! My husband & I yelled AT THE EXACT SAME TIME, "NO!" we were NOT done! Of course, no supervisor is available on the weekends. Not 1!! We were very polite & understanding at the beginning of our conversation. Even told her that it was not her fault, until she tried to close out our conversation while we were still trying to figure things out. Then she became rude & short with us! The Forman contacted his boss/owner of the 3rd party moving company who gave us “a little” more cf. on the truck. Yes, of course we went over this amount and is still paying for it greatly! I would advise everyone to NEVER EVER use this company! Of course, you don't get the deposits back. Of course, we had to go to the bank the day of the move to get more money out, of course we still have over $3100 to pay to have our furniture delivered. Of course, we have no idea what condition our furniture will be in once received. So many things we were told & promised & most of it was a lie. "You will have the peace of mind knowing you won't have to deal with gassing the moving van for a cross country move; doing the heavy lifting yourselves, etc, all for just a little more than what you are booking the moving truck for." - Robert ? He got us with, helping a fellow servicemember. "Free storage for a month" - not really. "Drop off in 2 states to help us" (since this was our plan in the beginning - Nope! Not happening! The movers are not allowed to do so unless we want to pay more. We will now be out of more $$ to get part of the HHGs to our home 4.5 hours away. $10668 for a move we could have done ourselves for $4000 (that's including gas). To top it off!! Once we paid the 2nd deposit, we could NO LONGER see the contract anymore! No matter which email we opened, they all had a banner at the top that read, “CONGRATULATIONS on your move on {date}!! Please contact Customer service for any questions.” We're so upset that I'm truly considering contacting my lawyer. Yes, we signed the documents, but they need to be stopped! This is sickening! I found out this weekend that another lady went thru the same exact thing! I didn't mention it to her. She volunteered the information. How is this ok?

10. T

    Tom C.

    Source: MoveAdvisor · Downingtown, PA

    2 Jun 20203-bedroomPaid $12,000

    The Worst Deal I Ever Made; Shame on Me!

    DO NOT USE THESE SCAM ARTISTS!! They do nothing for you yet collect their fee up front which is never refundable! Hire a mover directly do not use this broker; they move NOTHING, just rake in your cash. Initial quote was just under $5,000 for a 150 mile move; second time they called it went up to just under $10,000 by the time the move was over it cost me just under $12,000. Once they have you hooked they have you by the balls literally..scammers. Once they get their money they totally fail to communicate and remove your on-line estimate so you can't get to it again! I called back acting as a new client and once I mentioned my move they hung up on me. GO DIRECTLY TO A MOVER..NEVER USE THESE GUYS!! They should be shut down for fraud. I learned my lesson the hard way but maybe you can avoid the problems I had. STAY AWAY!!