United Nation Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. S

   Susan L.

   Source: MoveAdvisor · Tacoma, WA to Clarksville, TN

   28 Jan 20233-bedroomPaid $18,000

   NEVER USE THIS COMPANY. RUN AWAY!!

   NEVER use this company! They are vial, liars, thieves and scammers! They overcharge, leave your belongings behind, break most of what they do take and steal the rest! Amanda is the biggest liar on the face of this planet. They will not show up when they say they will.. Absolutely the worst humans on the plant, the absolute worst company around, Thieves, and liars! Your items will be missing and broke and you can expect to be charged significantly more when they arrive than what was quoted. We had more broken items than we could count. Broken and missing dining room table chairs. The plastic mattresses covers they demand you buy, we’re torn and mattresses had mold on them and had to be thrown away. Stolen items. They will not unload your items until you sign stating all the items are there. Will only take cash or money orders! DO NOT TRUST UNITED NATION VAN LINES WITH ANYTHING!

2. B

   Bryan M.

   Source: MoveAdvisor · Los Angeles, CA to San Antonio, TX

   20 Aug 20221-bedroomPaid $16,000

   HORRIBLE

   Customer lost $10,000 worth of my items, they did not bother on trying to find it. They wouldn't take my calls, I sent emails as well

3. T

   Teresa R.

   Source: MoveAdvisor · Wylie, TX to Aberdeen, NC

   17 Aug 20223-bedroomPaid $24,000

   Horrible experience

   This was the worst moving experience ever! The move went from being quoted $11,000 to a whopping $24,000. They will underestimate your move and give you a great price to get you in and then BAM…..shaft you in the end! The first part of my order arrived with no issues. It took 2 1/2 months to receive the rest of my belongings. The dispatch department is the worst ever! You can only talk to customer service and they are overworked and can’t tell you anything because they have to wait for dispatch who never responds. I belongings went from Texas to Maryland then to North Carolina without me even knowing. They don’t help you with anything they don’t give you any information now I need to try and work on claims for the broken items that were shoved, literally shoved into the smallest storage unit. It was not my storage unit, it was one that they had rented to store my items instead of telling me that they were there to deliver them. They made me wait 2 1/2 months to get my items and charged me $24,000 to move from Texas to North Carolina! Worst movie experience ever, worst company ever! Their lack of responding to your phone calls and voicemails is unreal. I would never recommend them even to my worst enemy!

4. L

   Lorraine J.

   Source: MoveAdvisor · Baltimore, MD to Surprise, AZ

   15 Jun 20224-bedroomPaid $19,000

   Run away from this company!!

   This company is horrid!! They underestimated the load by almost 40% despite the fact they had a video that was done by a reputable moving company (which i should have used). They broke over 40 items, including large flat screen tvs, every floor lamp we owed, and large framed art pieces. The customer service is awful; their claim process is a joke; and on top of that one of their movers stole my family silver (they left the non-silver from the silver chest of drawers). we are suing them.

5. D

   Denise A.

   Source: MoveAdvisor · Spokane, WA to Buckeye, AZ

   14 Jun 20223-bedroomPaid $18,000

   **WARNING**

   DO NOT USE THIS COMPANY! They are not upfront about the process. Use contracted labor and trucks. Underestimate your cft. then hold you hostage at pickup. NO customer service, don't return calls. Use a van line that goes by weight, read all the fine print. Stay clear of these people!! They don't deserve even one star.

6. R

   Richard L.

   Source: MoveAdvisor · Snoqualmie, WA to Edmond, OK

   9 Jun 20223-bedroomPaid $9,900

   They lie, overcharge, break things, will not accept responsibility

   They initially calculated the cube on the truck as 1400 cft. When I said that their rep had calculated 1101 they said how about 1250. I provided picture proof that it was 1100 they would not accept it. The packing was horrendous. We had at least 40-50 broken items. They pull in "day laborers" to do the work. I wrote to the BBB but got nowhere. If you value you belongings use someone else.

7. A

   Alex L.

   Source: MoveAdvisor · Modesto, CA to Edmond, OK

   26 May 20223-bedroomPaid $17,500

   If we could give less than one star, we would

   April 2022 move from Central CA to OKC, OK area. Original estimate was $11k+, while final payment was well over $17k after 3 upcharges. They charge by volume, not by weight, so we found numerous boxes were nearly empty when opened. We had a great deal of damage, some of which they tried to hide from us on delivery. I strongly doubt we will ever see any compensation for the damages unless we sue, and they will probably be out of business/under new ownership by then. Only the leads on pickup and delivery spoke any English. Russian was their common language. The inventory listed only major pieces of furniture and "boxes" with no description of content on the boxes. We have moved many times, including overseas and these guys were the worst. Check BBB, as I think there are some recent warnings.

8. F

   Fawn P.

   Source: MoveAdvisor · Evanston, WY to Eagle Point, OR

   9 May 20223-bedroomPaid $9,800

   NOT Recommended! (It is NO STARs)

   3 bedroom townhouse-no yard, no garage, estimated at 6k for move almost 900 miles. Truck was half packed and they asked for 2500 more to finish loading-under estimation of space needed. Day before delivery, was called and told it was an additional 1000 before they would unload the truck due to them needing to offload into a smaller truck for the delivery address. Final cost was 9,800! Many broken items, extremely disrespectful, no customer service, forged my signature on agreement to pay prior to delivery. DO NOT USE this company.

9. A

   Adam F.

   Source: MoveAdvisor · Seattle, WA to San Francisco, CA

   5 May 20221-bedroomPaid $6,945

   DO NOT USE - PRICE GOUGING, MISMANAGEMENT, DECEPTION, POOR TIMELINESS,

   Using them for our out-of-state move from Seattle to San Francisco was one of the worst experiences of my life. I kept a detailed list of all our grievances regarding the move that spans many pages. I'll try my best to summarize here: • The original quote that they "reel you in on" is predatory — we ended up having to pay thousands above the estimate (despite, ironically, ending up moving fewer items than were listed in our 800 sq ft estimate) • There were constant delays on their end with poor/little communication • When the mover finally showed up, the first thing he did was to attempt to change our estimate from 800 to 1200 sq ft — adding an extra $2000. This is despite the fact that when we spoke with two other folks from United Nation Van Lines (the salesperson and the QC person), they said our item list would easily fit in 800 sq ft — the QC person even suggested we had room for more! We ended up being coerced to negotiate it to 1000 sq ft — adding an extra $1000. Our mover said we could dispute this after the move was finished (spoiler alert: we couldn't). • Rather than actually measuring the space our stuff took up in the truck, the mover pulled out a calculator and showed me a number: 983 sq ft. When I was skeptical about the number and asked for him to measure, he acted in a rush and said that we would remeasure once our stuff was in San Francisco (spoiler alert: he didn't and we were forced to pay). • Our mover lied about when he would arrive at the destination. After missing the first arrival date (without proper communication), he actually called to tell us he would show up the next morning. He didn't show up. The next day, someone else from United Nation Van Lines called to tell us that our stuff is arriving the following day — a day we had warned the them ahead of time would not work (our new apartment had a strict rule that two tenants could not move in on the same day). They said if we couldn't do that day, we would be charged upwards of another thousand dollars. Their(!) mismanagement and poor timeliness would be the reason why we(!) had to pay. • One might think: maybe they had a reasonable excuse for these delays? Well, I actually packed up some Apple Airtags in my moving boxes to track where my stuff was. I noticed that one of the delays, which the company did provide a reason for, was a "pitstop" at a CASINO (!!!) for more than 6 hours. This casino was not right off the driving route — it was 12 miles away from the 5 freeway. • When my mover finally showed up, he came alone in the same truck that he picked up our stuff in. They added an additional $650 fee for a shuttle service in SF because they said that truck would be too big to drive in San Francisco — apparently there were rules against large trucks. However, we didn't get a shuttle, the truck that arrived was the same license plate! So the truck we didn't get charged for in Seattle, we got charged for in SF. • Because he showed up alone, I, the one paying for movers to move my stuff, had to help carry our heavy items. My back did not feel great the next day... Additionally, our bed frame did not fit in the elevator and he said he didn't have the tools to disassemble it. Rather than helping us figure what to do, he hastily got us to sign the form agreeing that our stuff was received and bolted out. He didn't even unpack a single thing for us — he left it all wrapped in moving blankets and fled. • As he was leaving, we asked about remeasuring as he had promised. His response: "Deal with the company! I am just the driver! Deal with the company!" • We tried to deal with the company. Every time we try to speak with them about these issues, it is frustrating, stressful, and hopeless. The claims site they pointed us to does not handle claims of our nature — only claims citing damage. When we tried to speak with a manager about our case, they would not give us a number and said that they would call us. They never did. PLEASE DO YOURSELF A FAVOR AND AVOID!

10. A

    Andrew L.

    Source: MoveAdvisor · Austin, TX to Ellensburg, WA

    27 Apr 20222-bedroomPaid $13,000

    Poor Service ... Moving Staff Unprofessional

    Our experience moving from Austin TX to Central WA turned out to be the most costly ever poor experience for $13000 dollars. Our first estimate which we received and signed on for was $8086. After a phone call to verify date of move, the estimate was increased by $500+. When the movers arrived, the increased the estimate by $3000, when they had packed us up, it was now $13000. Next, when the driver arrived in central WA, he was alone, and he was very rude. He left items which had their pads still enclosed un packed (such as the TV), and refused to help set up items like the queen size bed. His girlfriend arrived, and he was ready to go. He would not give me any documents, I had to take a photo with my phone to serve as a receipt of my final cash payment. The claims for damage and missing items (example of missing = a band saw and a vacuum cleaner) were handled by CSIPROS, a company just as poor as the United Nations Van Lines. They denied all claims, because, wait for "I had no documentation". The company is a very poor operator that borders on criminal fraud in my opinion. At this point, the customer service refuses all calls and does not respond to emails. Simply, they have our money. Job is done.