USA Express Moving and Storage

Reviews

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1. G

   Gurmit C.

   Source: MoveAdvisor

   18 Jul 2013Paid $3,552

   Use on ly if there is no one else.

   The worst customer service and be assured you pay more than the agreed and  guaranteed amount.  !! The sales person will come get your money and will disappear, you will be informed that associate has left the company . Your baggage will be held at ransom in the truck in front of your house , as they will give you another estimate after loading  and you will have no alternative but pay .  .

2. T

   Tammie S.

   Source: MoveAdvisor

   1 Nov 2012Paid $3,600

   USA Express Moving is a RIPOFF.

   I hired USA in August of 2011 to deliver household items from Ohio to Louisiana.  They were 6 hours late getting to the house to pick up the items.  It would be another 23 days before I would see my household items in Louisiana and they did not look the same as before.  ALL of my furniture was damaged..a GUN was stolen..a MARBLE TOP for a table was stolen..I have submitted the insurance claims and photographs each time they have asked and it has been over 1 year and I am still waiting to hear from USA Moving Express.  I contacted the Better Business Bureau and was told that USA would NOT answer the complaint.    Anyone who would like to join me and file a suit against USA Moving Express of Bristol, PA please contact me at your convenience.  I paid $3600 for my move but when I go to court, I will be asking for a lot more than that.  Contact me at: tammie_kitchen@yahoo.com.

3. L

   Leah H.

   Source: MoveAdvisor

   13 Jul 2011Paid $6,100

   Customer NO SERVICE!

   I decided to utilize USA Express moving again after having moved my parents to my home from AZ to NC. They did such a great job I thought it would be a seamless process again. Unfortunately this is not the case. We have been getting the run around as to when our property will be delivered to us. We have called numerous times and several people have transferred us to voice mailboxes that are full and never allow us to speak to an actual manager. Jennifer is the most disrespectful operations manager I have ever dealt with- this is the most unreliable company I have ever had to deal with. They are not even going to honor their 21 day contract! They are holding my personal belongings an will have had them for over 2 weeks and now are adding an additional 2 weeks on to that time frame. Even when requesting to speak to the broad of directors there is no response. NEVER USE THIS COMPANY! I am military and a USAA member and will recommend this company be placed on the NO CONTACT list so that no members can utilize this company.

4. K

   Kevin

   Source: MoveAdvisor

   22 May 2011Paid $3,000

   Moving Experience.

   Everything was great leading up to the day of the move. The movers arrived on time however they loaded our belongings onto a damaged truck where the side doors were broken and did not shut tightly. After they had 1/4 of our items packed into their truck we were told that we had more items than what was earlier estimated and they required us to pay an additional $1,100.00 for them to continue. We received no updates from the movers as to when we may receive our belongings. I had to call each time and Jenniffer (located in Bristol, PA) always seemed annoyed that I had called my sales contact for assistance, because she didn't return our calls. We were told it could take up to 14 days to receive our belongings and on the 14th and final day they arrived in Appleton, WI on a different trailer than they were initially loaded in back in Scottsdale, AZ. As items were unloaded we noticed that several valuable furniture items were never wrapped or protected against damages that had occurred to them during the move. Many many boxed were crushed, torn open, and had holes punched into them. A large and expensive silk tree was missing except for the clay pot it had been in. Framed art had the glass broken out and the pictures were scratched from the broken glass. As we later unpacked boxes we discovered that a loaded (costume only thank god) jewelry box had been placed back into the original packing box but this time upside down. As well, mixing bowls and decorative pots were smashed. A funny thing out of all this dissapointment was after we discovered that my wife's wardrobe box had been opened and gone through, there was a photo album placed into the bottom of the box from another family, and who unfortunately may have had the same nightmarish experience. The people in Phoenix's USA Moving & Storage operations obviously had a total disregard for our hard earned belongings, as they allowed their employees to riffle through our personal items. After all of this, the only response I received from USA Moving & Storage was: we had failed to purchase more insurance on our items and therefore, our $1,000.00 plus claim came down to a weighted value of $39.00. And guess what? We have not yet received even that payment on our claim made over 7 weeks ago. I know if I bother to call USA Moving & Storage in Bristol, PA., I'll be told they never recieved the returned claim form. I had been told this before when I called Jenniffer to inquire on why we hadn't heard back on our initial damage claim form request. Just save yourself the grief and don't use USA Moving & Storage based out of Bristol, PA.