Victory Van Corporation

Reviews

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1. C

   Chris

   Source: MoveAdvisor

   31 Mar 2014Paid $2,000

   Great move.

   I have moved with Victory Van Corporation five times, and they currently store some of my stuff in their storage facility.  I have always been impressed with the effort the crew takes to protect my furniture and my residence.  I was interested in saving money, but I wanted the move done right.  When all the jobs were complete, I felt good about my decision.  They have also moved many of my friends and family.  I would recommend Victory Van Corporation to anyone moving.

2. E

   Eileen H.

   Source: MoveAdvisor

   31 Mar 2014Paid $600

   Great Experience.

   Victory Van Corporation recently moved me from Alexandria to Centreville and I had a great experience. The person who came to my apartment to give me an estimate was professional and honest, and I really appreciated this.  On moving day the crew arrived to my apartment on time and they were very friendly.  I had a large sectional sofa that was very difficult to get out of the apartment, but they were patient and did not get frustrated and handled all of my items with a lot of care.  The entire move was finished by 2:30 and I was very surprised and happy with the whole process.  I am so happy that I selected Victory and have already recommended them to all of my friends who are moving.

3. K

   Kristina

   Source: MoveAdvisor

   31 Mar 2014Paid $1,200

   Best Movers!!

   I have used Victory Van Corporation 3 times to move me and my family, and every move has been a wonderful experience. Between the office staff (who were very professional, friendly and attentive) to the crews that have moved my belongings, I can honestly say they get a perfect 10! Everyone showed a genuine concern for the handling of our personal items. Each time, the crews took the extra steps and time to protect our furniture and home to ensure no damages. I have recommended their services to all of my friends and family and will continue to do so. As far as I'm concerned, they are THE only moving company I would use! Thanks Victory, to another job well done! .

4. R

   Ruth K.

   Source: MoveAdvisor · Baltimore, MD

   8 Jun 2023Partial movePaid $1,000

   Never got back to me

   I called and wrote Email three days in a row, and they never came through with a quote. I guess they don't need people's business. I had to go through the Allied customer service first. Don't promise to get back to the customer when you have no intention of doing so.

5. R

   Robert G.

   Source: MoveAdvisor · Washington, DC to York, UK

   26 Jun 20254-bedroomPaid $14,000

   Really Poor

   Really poor. Several items were lost in a move from the US to the UK - notably two large sofas. Having moved several times over the years, this is the first time I've had real problems with the moving company. First off, two expensive sofas have just gone missing. No idea where they are, and after three weeks, no communication on next steps. Then the move itself was really poor, with two main problems: 1.) In Washington, Allied only sent two people to pack and ship the entire house. The move was supposed to take two days, from 9am to 5pm – one day to pack, one to carry, and I planned accordingly. The crew arrived at 12.00 and were obviously unhappy that while they had expected to be part of a 4-5 person team it was just the two of them, and they worked tirelessly until about 9.30pm that day. They were supposed to leave at 5.00 but informed me that their bosses had told them to work as late as it would take to finish everything because they had to go to another job the next day. They were exhausted and I really felt for their welfare. Not to mention that it wasn’t convenient for any of us to have to hang around so late – it also probably explains why the inventory for the move wasn’t in great shape. I was also surprised that they did not have any equipment to move an upright piano. They literally had to bounce it down the stairs and walk it to the van – which is too much for two people to do. It doesn’t appear damaged, but it can’t have done it any good. 2.) In the UK, I had paid for my items to be unpacked and put on countertops and for the furniture to be reassembled. None of this happened. The crew explained to me that the service they provide is that they would only bring boxes into the house, and that I should unpack them quickly then they would take the packing materials away to save me the cost of having those removed later (of course I should have questioned this at the time, but I wasn’t completely sure what I had paid for and didn’t have my PC with me to check). I managed to do this for most boxes, but still had a large pile of packing materials left over after they had finished. They also did not reassemble furniture, they just left it in pieces unwrapped on the ground. For example, one bed is a Thuma Japanese-style bed, which they said they did not know how it worked – so I found a youtube video and did it myself at the weekend. For the other beds, they did not have a drill (or indeed any tools), which were needed to fix up all of the screws that had been removed when it was packed. Again, I did that myself. The crew didn’t even have a knife or scissors to open the boxes of personal possessions (they asked to borrow one from me, but I only had the one). I therefore had to spend considerably more time and effort on the move than I had envisaged, and did not receive the service I had paid for. Furthermore, I now have 1/3 of a sofa in my living room that is no use to anyone, and I will need to contact a junk removal company to come and get it.

6. R

   Rod M.

   Source: MoveAdvisor · Falls Church, VA to Reston, VA

   17 Jun 20234+ bedroomPaid $150,000

   Victory Van: World's Worst Company: AVOID

   Victory Van is the world’s WORST company – avoid them at all costs. We stored our 5-bedroom house’s belongings with Victory for 11 years while we were overseas, latterly adding some items from my deceased parent’s home in 2015 and 2018. In all, they were paid over $150,000 on this “service”. On delivery, the crew badly mishandled several items, all captured photographically, and as we unpacked, a further disaster unfolded, also thoroughly photo documented. Stink bugs crawled out all over our mattresses everything else. The insurance we paid for was “Full Value Protection.” The claim documented 114 items either lost or damaged – including irreplaceable family heirlooms and very old English antiques. They even lost their file copy of our inventory. Further missing items came to light following the claim, and the Claims Attorney of Victory’s insurer, Vanliner, wrote that they could be included in the settlement, but in the end she refused to honor that. The value of our claim was $72,855, amended to $75,347 and 124 items. The mover’s truck also rutted our lawn and squashed the storm drain, which the driver tried to hide by kicking leaves over the damage, but was witnessed doing so. At the end of 8 months of haggling and nit-picking by both Victory and Vanliner, we were forced to settle at $21,280. That is $54,046 less than the “full value” we had claimed and expected the insurance to cover – or 28 cents on the dollar. Vanliner and Victory claimed that self-destruction (“inherent vice” in their vocabulary, per the Vanliner Claims Attorney), not poor carrier handling, was the cause of much damage and disallowed or discounted many of those claimed items – notwithstanding photos showing clear mispacking and mishandling. They take the position that because we stored with them for such a long time, we must just expect that “accidents happen,” per the Victory Claims Administrator – like precious, irreplaceable furniture items disappearing into thin air. Accident? Victory refused to allow us to search the warehouse with them. So what is a “safe” amount of time to store with them? They do not say, but we say to anyone reading this: NONE. We have moved many times domestically and foreign, but never have we encountered negligence this gross. RUN from this company. And if you are storing with them, get out now!

7. T

   Tiffany

   Source: MoveAdvisor · Annapolis, MD

   30 Jun 2017Office movePaid $4,000

   Late..

   Had 2 trucks. 1 was 30 mins late and the other 3 hours late. Admin team was terrible at communicating and couldn't locate the 2nd truck for a couple hours. 2nd truck was late because the driver/supervisor had personal car issues, Admin tried to say it was the truck but he admitted that it was his personal car. As the supervisor wouldn't you think it would be responsible for calling and letting us know where you are and why you are late or at least when you will be there? Apparently he didn't think he should communicate directly with us bc he didn't. Only recommend if you want bad communication and movers arriving late. I was upset about the first truck being 30 mins late didn't realize that I was lucky they came when they did because the other truck..yikes SMH. See picture of the truck driving in with the time stamped at 10:56AM.

8. E

   Erin

   Source: MoveAdvisor

   12 Jun 2015Paid $4,500

   Allied/Victory Van Lines, please deliver my bed!

   Allied/Victory Van Lines is holding our shipment in Maryland despite having loaded the truck in Maryland on May 30 for our move to the Midwest. Understanding that early June is a busy time for the moving industry, we agreed to a generous 6 day delivery window for our items to arrive in Midwest.  The loading and packing took place on schedule and in a professional manner. However, we learned halfway through our delivery window that the driver assigned to transport our shipment west had backed out and that no other driver had been assigned. While we were in the Midwest after a taking several days to visit family along the way, our shipment was still in Maryland.  We initially believed that the delivery might be 1-2 days late, which was frustrating but not devastating. However, as of yesterday evening, the final day of our delivery window, a driver has still not been assigned and the most likely scenario is described as arrival a full week from now - I.e. a full week past the last day of our already generous delivery window. I am also pregnant with our second child and due in a few days.   This new best case scenario happens to be  a day after my due date, when my husband and I will likely be at the hospital and our visiting family will be taking care of our toddler. Our family that will be visiting the baby had planned also to help us finish unpacking boxes and settling in - I am now hoping they can stay long enough to get the process started, since I will not be in any condition to do so myself, not to mention that my hands will be full.   Allied, you have turned an already stressful time in our lives into total chaos! I have made you aware of our personal circumstances, and while your customer service representatives seem appropriately sympathetic, no effective action has been taken to solve the problem (other than Fed Exing the crib, which I will appreciate when it arrives).  It is bad enough that I am sleeping on a cheap inflatable mattress at 39.5 weeks pregnant and that my 2 year old has outgrown his portable crib in the time we have spent waiting. Now I may not be able to recover from delivery in a bed, rock my baby in a chair, or provide a familiar space for my toddler while his parents are away. I am extremely frustrated with your lack of solutions to this simple problem. It will have taken more than three weeks to make a two day drive. Hire a driver! Pay someone overtime! Please bring me a bed and a rocking chair!

9. R

   Randy

   Source: MoveAdvisor

   19 Nov 2012Paid $6,000

   Missing and late items.

   I was told I would be moved out in 2 days. After they showed up it turned into 3 days with a holdiay between two of the days.  The workrs were unprofessional, unkept, and rude. The company forgot about our stuff sitting and waiting to be shipbound overseas. I had to email them several times, after no response I CCed upper management on the email and then received a response. Some of my air freight did not show up with the air freight. SOME of it finally showed up in the sea container. We are missing a $1,000.00 dollar silk rug, a $1,000.00 dollar HD Video Camera, Several hundred dollars worth of diapers and several hundred dollars worth of baby formula. I will NEVER use this comapny again - this is a 100% honest response, no exaggeration. The review info did not have the country listed that our items were shipped to - Azerbaijan.

10. I

    Ibirlem

    Source: MoveAdvisor

    2 Sep 2011Paid $6,000

    Nightmare Movers.

    We had a NIGHTMARE MOVE with Victory Vans. I moved across the country and they only delivered half my belongings almost 2 weeks after pickup. The other half they didn't deliver for a MONTH! Victory Vans also underestimated the weight of my move. They came back to me asking for more money. When I said I had a "guaranteed price" they said they'd keep the remainder of my shipment in storage until I paid more money and they'd charge me storage costs. It felt like pure extortion and the most stressful part of my move was trying to deal with this horrible moving company. To top it all off, they ultimately crated my belongings and sent it by train to a different mover in Denver. They told me I'd have to pay that mover $528.00 to deliver the shipment. Again they said if I didn't pay the money they'd put my stuff in storage, holding it ransom, and they'd charge storage fees. I paid them the money on my credit card out of desperation and when the moving truck showed up they wouldn't bring anything inside until they got confirmation of payment from Victory. They sat there for 2 hours reading the newspaper until I finally negotiated a fix with their dispatcher. My experience with their customer service people was beyond belief. No one cared, they were harsh, unkind and unhelpful. If you do rudimentary searches with consumer affairs about both Victory and Allied you'll learn the truth about their tactics for getting extra money from their customers.