White and Company

Reviews

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1. J

   Jo J.

   Source: RemovalReviews · Perth, WA

   25 Feb 2021Partial movePaid AUD 500

   Irreplaceable items gone

   My mum recently passed away and I entrusted White & Co to ship some of her treasured possessions to my home in Australia. I packaged them in the UK in a box I collected from White and Co before I left to fly back to Aus. After not hearing anything for a while, I enquired and was told they could not find the box. Then it suddenly reappeared and was delivered to me a few months later. It had been repackaged and put into 2 boxes. Neither were done up. Some of my Mums items had vanished. Some were broken and an original box for a very old dinner service had been ripped up and used as packers. They had no right to touch any of those items and repack them. This was done in the UK before it left for Australia. They didn’t seem to care. The items they broke, lost, damaged were irreplaceable. They were my Mums. Do not entrust your precious, irreplaceable items with them- they don’t care!

2. J

   Joyce B.

   Source: RemovalReviews · Stirling, UK to Exeter, UK

   9 Mar 2020Paid £5,810

   Move from Scotland to Devon.

   I used the Dunfermline branch of this company to pack and move my furniture and belongings to Devon. It was packed into containers which were then put into storage for 4 months. I was assured at the outset about the careful packaging, handling etc of all items. I had only moved to Scotland 4 years previously from the south of England and everything had been handled beautifully by a small local company who had really taken care of my belongings. The price quoted by Whites was similar to what I had paid for that move so I thought that everything would be handled in a similar way. Because my things were being stored, I paid at the outset for the packaging, collection and storage. Although I was quoted a figure at the outset based on delivery to my new address, when it came to arranging delivery they wanted to charge me an extra £471 to cover the cost of using smaller vehicles to make the delivery. Despite the fact that I had given their representative the new address details at the outset, talked about the width of the entrance etc. because I had not completed on the new property they did not put the new address on the quote. They then claimed that they didn’t know what the delivery address would be and had quoted for a single truck delivery. I had no option but to pay the extra - they had my furniture. When my goods were delivered I was horrified at the level of damage. Items that I had asked them to take particular care with were marked, wood damaged, glass and china broken, picture frames and mirrors marked, curtains creased beyond recognition. The Plymouth crew who delivered blamed the damage on the poor packaging and handling of the furniture by the Dunfermline crew. Seeing the way in which some of my goods were packed and the lack of packaging on some of my furniture, I can only assume that the majority of the Dunfermline crew hadn’t a clue what they were doing and were casual labour. Absolutely no thought had been given as to how things were handled. After contacting the Dunfermline office to complain, the only person who offered any apology was Liz Traynor in the Dunfermline office. Not even an acknowledgement from the branch manager John Gordon! In total my claim for damages was just short of £1800 of which I received £927 based on the fact that the policy Whites offer is not new for old but indemnity which means that the amount payable is the secondhand value of the goods. So not only have I had a terrible experience with this company, it has cost me dearly. If you value your belongings then I would seriously think twice before using this company to handle your removal.

3. M

   Mrs H.

   Source: RemovalReviews · Southampton, UK to Exeter, UK

   12 Dec 2019Paid £1,000

   Let down on removal.

   My Mother-in-law booked this company for a move from Winchester to Devon. She phoned multiple times to keep them up to date with roughly when she would be moving, and they assured her there was no problem and they would be able to cover her move. When she phoned to tell them the specific date they were rude and unhelpful, and told her there was no way she could be fitted in on that day. My Mother-in-law is nearly 80 and lives alone, so this was horrifying for her. Fortunately, her estate agent was able to find another company for her. Conclusion - don't touch this company with a barge pole as they won't think twice about letting you down - not even an apology.

4. G

   Gualtiero

   Source: RemovalReviews · Guildford, UK to Parma

   10 Nov 2019Paid £5,000

   Damages and orribile service.

   They packed un safely most of the furniture and some items arrived damaged at the final location. They damaged valued and family items. We had damages for over 2500 gbp. When they picked up our furniture we also let them notice to pay attention and to make better boxes but they just answered “we do this job since a lot of time and I know what I am doing” Some items were even not packed Frames arrived broken.

5. G

   Gayle

   Source: RemovalReviews · Colchester, UK to Hereford, UK

   10 Sep 2019Paid £2,500

   Disorganised.

   A mess from start to finish! Disorganised, wrong information given, phone calls not returned, hidden extras to be paid for, the list goes on and on. The two poor blokes dragged across the country, later found out they have a depot 6 miles away! we’re nice blokes and worked hard.

6. S

   Samantha L.

   Source: RemovalReviews · Southampton, UK to Exeter, UK

   29 Aug 2019Paid £2,500

   Damaged goods with no remedy.

   As with previous comments, it is true that no one calls you back! Damage to several sentimental items such as framed pictures, canvases, furniture and new bbq. Because it has taken us over 7 days to bring the damage to their attention in writing they’ve told us to go away and claim on our own insurance. Brilliant. Admission of fault seems irrelevant. We downsized with lots of furniture put into a garage. Starting new jobs and relocating children to another county hardly gives you time (or room) to check everything in 7 days! Would not recommend White & Co. We are especially disappointed as we noted things like the bbq were not packaged before being loaded on to the van. I expressly offered them bubble wrap for the bbq as I was worried about damage. “It’ll be fine” they said. Except, it wasn’t. Furniture damage has the same type of dents on all of it and picture frames clearly dropped as corners smashed off. Nice guys but that doesn’t go far when they damage your stuff and don’t compensate you. Poor after care.

7. A

   Acustomer

   Source: RemovalReviews · London, UK

   7 May 2019Paid £3,000

   Cannot recommend.

   Not a trustworthy or honorable company in any way. Would not recommend them if moving home, look elsewhere.

8. K

   Katie B.

   Source: RemovalReviews · Southampton, UK

   29 Dec 2018Paid £1,000

   Appalling after care.

   White and co moved the previous home owners out and in the process somehow they managed to drop something down the stairs hence damaging the wall quite badly, ( Not something you really want to hear when moving in to your first home together) they admitted liability straight away, couldn’t not really, 1 phone call to their office I was informed “oh the manager who’s dealing with this is on another call” can I take your number and they will call you back, did I receive a call, OF COURSE NOT, second call and yep guess what he’s on the phone again same response I’ll get him to call you straight back to which I informed them they had actually said this last time I called, and yep you’ve guessed it AGAIN NO CALL back, we contacted our solicitors who we used during the purchase who then sent us an email saying White and co would call us the next day GUESS WHAT NO CALL!! it’s now been nearly 2 months since this happened with no contact at all, (Terrible customer service) are you hoping we will forget about it and just get it repaired at our own expense SORRY NOT GONNA HAPPEN, YOU did the damage YOU fix and pay for the damage, I would never recommend you as a removal company to anyone because the care and service is second rate.

9. T

   Tammie B.

   Source: RemovalReviews · Salisbury, UK to Bath, UK

   16 Nov 2018Paid £2,222

   Over charged on job.

   I was quoted by their sales person that my home removal job would take 3 days. They moved us in less than 2 days time. I have asked back for some sort of refund as the company saved on petrol and labour and use of their vehicles so it is only fair and reasonable that there should be some sort of refund. The guys who moved us worked hard and consistent. They did however dent our fridge quite badly with a 10” dent but since I did not take insurance I could not claim anything I would not recommend this company as it is not an honourable company.

10. C

    Christine T.

    Source: RemovalReviews · Basingstoke, UK

    29 Oct 2018Paid £5,000

    White & Co sucks!!

    My move from Hampshire to the USA occurred 5 years ago. Due to moving around inside the US since that time, there were many boxes that weren't opened until a few months ago. I found there were several items that 'didn't make the trip'. I assumed these movers were bonded but obviously not. They broke apart my artists easel.Several ornaments were broken due to poor packing. My opinion of White & Co isn't printable but I advise anyone thinking of using Whites .. DON'T DO IT !!