16 Jul 2022 · MoveAdvisor
1.0 out of 51.0
AVOID THESE PROFESSIONA SCAMMERS!! In May 2022, we contracted with Concorde Vanlines for a "not-to-exceed" estimate of $6939 for a comprehensive move. On the day of the move (6/23/22), Essential Movers LLC, the contracted carrier, arrived and immediately began to increase the cubic feet of the move. I then tried to work with them and have them measure on the truck the exact space for the 1333 cf I had reserved. They provided me the measurements, but the space they marked off was for less than 750 cf. I was then told by Concorde that Concorde had canceled the contract (or the carrier canceled the load) and would not rebook. I immediately got on the phone and began planning for a rental moving truck (Penske) and a driver and hired people to load and move our belongings. Concorde sent me a new contract with a price of over $12,500 and asked me to sign. I refused. I told them I did not want to rebook, unless they could complete my move for a total of $11,500. I was told in no uncertain terms that this could/would not be done. I refused to sign the contract and/or rebook. Via email, I requested a refund of my down payment of $3758. I was told that because “they rebooked me,” I could not get a refund. I have written them several emails explaining everything, and they still refuse to refund. I have, in good faith, complied fully with the contract, but Concorde refuses to discuss the matter in good faith.
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