31 Dec 2022 · MoveAdvisor
1.0 out of 51.0
I have moved many, many times, with many movers.
In this case, I expected it to be the easiest move I have ever done, because everything was already expertly packed and in an easy 1st floor storage unit;
I was very, very clear when I hired your company that I was looking for a same day move.
I was very calm and certain that it would be an easy, graceful move.
That said,
I think you should know how your head foreman and office people treated me during moving day.
Your lead foreman, Leroy, REFUSED to give me any kind of information about anything, including his estimate on timing.
He kept. saying,
"I don't know if we can get this move done in a day."
"I don't know if we can fit it on the truck."
"I don't know how long it will take."
He said he is not allowed to provide me with any information. whatsoever.
When I asked him who I could speak with at the office, he denied me that right too; saying the office was closed.
I had to contact the sales person, Eddie, who, at the time of the sale, ASSURED Me that we could do a same day move.
SO, Eddie helped me to call the office, which is when I spoke with Tony, the dispatcher.
When I spoke to Tony, to try to explain my agreement with Eddie, Tony was impossible to communicate with. He repeatedly argued with me, called me nasty names and hung up on me.
I am an easy person to work with; but none of the moving. people I worked with would give me ANY reasonable reasurrances whatsoever, and instead, added stress and anxiety where there originally was none.
They were so rude, dis respectful, insulting.
I know it was NOT me.
All I was asking for was a bit of reassurance that the move would go smooth, that the items would fit on the truck and that we would be able to do the move in 1 day.
Because your lead foreman refused to help, and continually attempted to play power struggle games by REFUSING to just reassure me, I had to call Tony, who was even worse.
They need customer service training.
They need to learn to treat customers (paying $5000!!!) with kindness and dignity.
IT was a HORRIBLE experience that did NOT need to be that way.
ALL I WAS asking for was al little reassurance
that the move could get done in a day.
THAT WAS IT
and instead,
your head foreman - LeRoy - complained all day, about every part of the. move.
he told me he would not come the same day because i wasnt being kind enough and he did not think he would get a tip after the trouble we had
(I STILL tipped both movers $300 each!)
he even complained when we. got to the house that I arrived after him
and he complained that there were tree branches in the driveway
He gave me nothing but trouble and created the stress and anxiety that was NOT there prior to the move.
Both people. were so difficult to speak with and to communicate with.
It was a miserable experience.
I am 100% certain that they projected their bad behaviors and bad experiences with other dissatisfied customers on to me.
I am 100% certain that If they would have been a. bit more willing to be kind and lead with service , that the entire experience could have gone MUCH MUCH better.
Needless to say, I will be posting my feedback on public posting sites, so others can know.
Your company’s customer service was the worst I have ever dealt with.
I thought you should know.
DO NOT USE Americas Movers IF you want a great moving experience!
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