28 Nov 2023 · MoveAdvisor
1.0 out of 51.0
I don’t recommend this mover. I used them in November of 2022.
Rude office staff, incompetent workers, great sales team to sucker you into using them.
From my email to them:
“Today was a lot more stressful than it needed to be. The guys who came, two of them were very nice but it really felt like they slowed things down. One of the guys was moving so slowly and was on the phone and not communicating with us so we had to get another guy to work with us. I got so upset I almost asked the gentleman who was ignoring me in my own home while packing my things to leave.
I feel like if you’re hiring people that don’t speak English (or are pretending to not speak English) how am I supposed to direct them on how to pack or unpack.
This whole experience was really frustrating and I feel ripped off
Your operations manager told me when they forgot some wardrobe boxes I specifically requested and that cost me more time in packing and unpacking that he could “get someone to me in 30 mins” (they took about 50 to deliver supplies for a later move to the truck) and I said it would be too late. He then told me he could get a helicopter to me in 5 minutes sarcastically. Literally why? So you guys bill me for more than I budgeted and give me poor service? Seriously? My clothes end up in trash bags? MyLouis Vuitton bags get crushed in a box? I am so mad!”
They sent me a claims link in a google doc that wouldn’t open and when I followed up for a new one they never responded.
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