22 Dec 2023 · MoveAdvisor
1.0 out of 51.0
Absolutely avoid hiring Prestige Moving Group/BigCat for your move. These 5 star reviews are fake.
Our experience was far from satisfactory – what started with a quoted price of $1900 and an estimated move duration of 2-5 days turned into a series of disappointments, miscommunications, and a disturbing lack of transparency.
Initially, a friendly sales associate set a positive tone, but issues arose after revising our inventory list. The new quote nearly doubled, and our attempts to seek clarity were met with confusion, worsened by the termination of our initial salesperson.
Promised assistance from a manager led to contact with another sales associate, claiming to be a manager. The company, despite assurances, subcontracted trucks through Expert Logistics, adding to the discrepancy between promised service and reality.
The scheduled pickup time of 12-3 pm turned into a frustrating wait until 6:30 pm on a Friday, followed by a six-hour loading process. Post-loading, the cost soared to $3700, demanding half in cash, adding insult to injury.
Communication breakdowns persisted, promises went unfulfilled, and attempts to seek updates resulted in verbal abuse. Discovering our belongings were in New Jersey, undisclosed to us, added to the frustration. The items then continued an inexplicable journey to Houston and Austin which was our final destination, passing through the hands of three to four different companies.
Adding to the ordeal, our items were delivered 17 days after pickup, and we were met with a completely different company that demanded another $500, bringing the total move to $4200.
Our experience with Prestige Moving Group was marked by misinformation, deception, and a shocking lack of customer care. We're still missing two boxes of items totaling over $2000, and several furniture pieces have sustained damage.
Attempts to contact the company for information on submitting a claim or assistance have been met with silence. The lack of responsiveness has left me with no choice but to pursue a more challenging route to address these issues. This further emphasizes the distressing experience we've had with this moving company. Save your time and money – hire a different, reputable company. Do not hire this one!
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