20 Oct 2022 · MoveAdvisor
5.0 out of 55.0
Genuinely impressed. My move was a very long process. I called them back in July and got Tim on the phone. He was incredible the entire time. Tim and Carrie were my main point of contact and they were extremely helpful and informative. Very professional. Both of their customer service skills need to be recognized by the company! On move day, Thomas, Anthony, Muhammad and Stacey were AMAZINGGG! I opted into the packing service they provide, and I am so glad I did. It would have been overwhelming for me and my partner, as it is just us and the three dogs. They got to my house around 10:30am and finished in one day completing all the packing and loading around 9pm that night. I fed them dinner and me and my partner really enjoyed their company. Such a great crew. On Delivery, it was Thomas and Anthony again with two new people. I was told the rotation gave Muhammad and Stacey a couple weeks off from being on the road. The two new young men, who I wont name, seemed a bit on the newer side, but were very hard workers. Anthony is a great boss spending the majority of the time with them to make sure everything was done correctly, so it took two days to complete the delivery (which we were perfectly fine with!). We just got our internet service hooked up and couldnt wait to leave a review of our experience. I just want to thank each and every single one of you guys who helped through this very stressful process. If I had to give anyone any advice, my advice would be to do the full packing that the company offers. I could have never packed things up the way they did. I do have one box that I can tell collapsed a bit under the weight of whatever was stacked on top of it, but nothing was damaged inside. I think next time I would have maybe opted for plastic bins rather than boxes, just my take! Again, thank you thank you thank you City Line for your hard work. We will absolutely recommend you guys to any family and friends who are moving.
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