4 Oct 2026 · MoveAdvisor
1.0 out of 51.0
Avoid Coastal Moving Services. My wife and I paid them $3,625 upfront on a $7,500 interstate move from Las Vegas to Acworth, Georgia, with pickup scheduled weeks later. Before booking, we were also quoted about $1,900 to transport our Subaru Crosstrek.
After they took our money, communication became frustrating, and we were eventually told their auto-transport department couldn't work within the budget we discussed before we booked, and they raised the car price to $2,400!
We also learned more about the delivery timeline and the fact that Coastal is a broker, not the actual moving carrier. Their own paperwork says another carrier would perform the move and that their document was an estimate, not the actual moving contract.
We canceled on October 3, about three weeks before the scheduled pickup. Nothing was packed, loaded, stored, transported, or delivered. Despite that, Coastal refused to refund any of the $3,625.
What makes this even more infuriating is that Coastal publicly says, “We’re happy to work with you to find a fair solution. Options may include partial refund, compromise.”
In our case, they refused any meaningful attempt at a compromise or partial refund. Based on my experience, I would never use Coastal Moving Services again.
If you are considering them, get EVERY promise in writing, understand exactly what you are paying a broker for, and read the cancellation terms extremely carefully before handing over thousands of dollars. They don't care about you... Only your money.
Read more