Coastal Moving Services

Reviews

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1. C

   Charles R.

   Source: MoveAdvisor · Sierra Vista, AZ to Chesapeake, VA

   7 Jun 20252-bedroomPaid $5,000

   Horrible Moving Experience

   I had an extremely disappointing experience with Coastal Moving Services. Initially, the price seemed reasonable, but upcharges quickly piled up—first during inventory review, then again when movers arrived for a simple walk-through, and later at the destination due to parking and step count. Communication was nonexistent; no one could provide accurate information on when my belongings would be transported from Arizona to Virginia. Instead, my property unexpectedly arrived an hour away while I was out of town, forcing me to rush back. The movers did not speak English, making coordination impossible, and the dispatcher seemed solely focused on demanding additional charges. To make matters worse, the condition of my items was appalling—white objects had turned black from filth, suggesting unsanitary storage or transport conditions. The salesman, who was supposed to assist throughout the process, disappeared entirely, ignoring calls and emails. Having moved numerous times, this was by far the worst experience I've had. I strongly advise others to beware of Coastal Moving Services.

2. C

   Cara W.

   Source: MoveAdvisor · Fort Lauderdale, FL to Charlotte, NC

   23 Jun 20252-bedroomPaid $12,000

   SCAMMERS! STAY AWAY!

   SCAM! Do not hire these movers. Alisha, the saleswoman underquoted at $5k for a long distance move, to get my business. I was quoted $10k by another company. I asked her why the discrepancy in price. She LIED and said the other company did not specialize in long distance moves so they charge double. We went over inventory in detail. Then get a call from Jacob, who I go over the inventory again with. He tacks on another $2k, says there were items missed from the first quote. I argue there weren't. He assured me that if the truck is not full, we won't pay the extra $2k. Movers get there (a different company) they're halfway through packing, call us to come home to tell us that the total is actually going to be $12k! Items were missing from inventory list that they showed us, which they were. Jacob did not include everything I had told him over the phone and he ordered 40 medium boxes. We needed double that apparently. I'm not the expert, how am I supposed to know how many boxes are needed! They have half of our things on the truck already, we're stuck and they know it so we had to sign off on the new price in order for them to finish. We called Coastal Moving the next day and explained the situation, that this is unacceptable. How do you go from a $5k estimate to $12k?! Mind you, we lived in a 2/2 1100 Sq ft house, with barely anything. I am still waiting for a call back, 4 weeks later, after calling three times. I am reporting them to the BBB and leaving this review on every website imaginable. Save yourself, time, money, and aggravation. This company preys on people. They should all be ashamed.