10 Jun 2013 · MoveAdvisor
1.0 out of 51.0
The movers delivered nothing as promised. They arrived over 3 hours late, didn't bring a big enough truck, charged us for stopping for a long lunch, damaged items, either took or lost a box of fine china, and brought men who were nice guys but had never done a move like this in their life. They didn't bring enough protective blankets or protective materials. We actually had to leave some items at the old house because they did not have a big enough truck even though when I questioned the moving specialist about this prior to the move, she ensured it would be their biggest truck available. The guys that moved us simply rented a UHAUL!! We weren't moving an enormous house either. It was a 3 bedroom townhome. Should not have been a problem. When I contacted customer service, I received ZERO effort to make anything right and they were disrespectful. They claim that they are not brokers, but it sure seems that way, and poor ones at that.
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