1 Apr 2019 · MoveAdvisor
1.0 out of 51.0
Scheduled this service through UHaul.com and confirmed 1 week prior that they received the information. Called 3 days prior to the scheduled moving time and confirmed we were scheduled, I was advised an ETA of 10:00 AM the day requested.
Moving Day: Called number they texted me the confirmation on at 10:15 to make sure they didn't need directions, I was asked to call back in 15 minutes. Called back at 10:30 and was told they would call me back in 15 minutes because they were currently on another job. I waited until 11:15 and called them back at which they advised me they did not have me scheduled but said he was going to call the supervisor and call me back. Waited another 45 minutes and called him back, he advised they were booked up and could not make it to my scheduled job and had no record of said job. Asked about the cleaning service purchased as well and he said he could send a buddy to help move me and clean the apartment. (Not what I paid for! A Buddy, who does that?). I cancelled the job through the cell phone application and currently working with my bank and merchant services on returning payment.
Very disappointed in the service (or lack thereof) their customer service, and complete disregard to the customer who has already paid for said service.
Someone within this organization needs to focus on the values that service companies are based on. Providing a service to a customer! Try finding a replacement moving company on a Saturday with no notice is impossible, I tried! My back is killing me and though I understand I'm not a spring chicken I also understand that's why I hired a moving service. My pain is your fault and that's how I feel.. Change my Mind!
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