14 Apr 2017 · MoveAdvisor
2.0 out of 52.0
Upon the day of my move (February 19th, 2017), not only were the movers TWO hours late to arrive, but it was also brought to my attention later that only one of the movers was actually qualified to move me. The unqualified mover was the owner (Corey's) cousin named Brandon; of whom was the one that disclosed this information to me directly. During the move it was made very aware that he was clearly not qualified to do the job after I witnessed him dropping my furniture on more than one occasion. He was also not very efficient, as I would find him standing around waiting for direction from Josh (the qualified mover). Not only did the move take entirely way too long, but I was also having to manage them and their work (as well as assist them) throughout the entire move.
Upon arrival to my new apartment complex, and as I was unpacking, I noticed damage to more of my belongings. After feeling so disappointed and overwhelmed, I asked Josh to contact Corey directly so that we could try to come to some sort of agreement due to the issues with the move. As I was reluctant to want to even pay for the services because of the damages to my belongings, Corey gave me his word directly via phone that we could resolve this at a later time and that in the meantime he would waive the trip fee and send someone out to repair the damages upon my emailing him pictures of the damages (which I sent on 2/24/2017). On good faith, I have been patient in my expectations of a furniture repair man coming to my home to repair the damages, or to come to some sort of other agreement or resolution with Corey directly.
Through my numerous documented attempts to resolve my issues with Corey directly, he still has not followed through with his promise. I now unfortunately find myself relegated to resolve this on my own time. In my final effort to be fair and righteous, I have now filed a formal dispute with the credit card company that I used to pay for my services rendered by A List Movers in the meantime, as well as contacted the BBB directly.
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