3 Jun 2021 · MoveAdvisor
1.0 out of 51.0
Friday May 28: Very unhappy with the movers that were assigned to help move. My partner and I moved from a 1 bedroom apartment into a 2 bedroom apartment in the same building. As soon as they arrived, one gentleman complained about how many items there were to move. He commented that my partner and I are to move the lighter items and even commented to his colleague carrying a bag of clothing that "one of the girls could have carried that." We are paying for the movers to move items from point A to B, why were we expected to carry down items? We even moved items prior to their arrival and he was still huffing and puffing.
When the couch was being moved they caused damage to the couch, walls, door frames, and the neighboring door across the hallway. The gentleman was forcing the couch through the doorframe and hallway which caused scratches on the couch and paint marks along the length of the couch. "Just hide it with pillows" and "use soft sand paper to get the paint out" was the gentleman's solution. The couch also wobbles and is not stable because it was forced through the door frames.
The two movers were eager to get out and once we called the head person to confirm time spent they bolted out - and their policy is that damage will not be compensated if the movers have already left. This policy was not mentioned at all beforehand.
Very unprofessional and unsatisfied with these movers. We called the head person to notify them the extent of the damage and he referred to the policy. We had advised him that the two bolted out fast once we had him on the phone. The head owner said he will be following up with the two movers to inquire about the damage done and get back to us. If the owner helps solve this problem, I'll will update this review. As of right now, we are not impressed and would not recommend them.
Monday May 31 UPDATE: I spoke to the owner, Adam, to see if he was able to connect with the two movers from Friday and to see what he can do about the damages his movers caused. Needless to say, I stand by my review. Very unprofessional and would never use them again nor recommend them.
Adam recognized me from my review and initially advised that he was not willing to discuss options to fix the problem because I left a negative review. After some discussion about handling furniture, Adam offered a $50 etransfer for damage cost if I deleted my review. I declined the offer as this is a very poor way to run a business and resolve an issue with a customer.
This is not how you do business as it is really unprofessional and unethical.
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