13 Jan 2024 · MoveAdvisor
1.0 out of 51.0
When I first booked I was given a reasonable quote and was assured over the phone that that was the quote. I also told Amy what my heaviest furniture was and I was also assured that they could provide wrapping to safely wrap my furniture. I had to contact Amy multiple times up until my move in order to get a proper contract written up as it was constantly missing the pickup/delivery date and time. The day of the move the mover was late and when he arrived it was a young gentlemen who was not experienced alongside a young female (she was also not a mover). The female was not able to help with any of the heavy furniture and the gentlemen also ended up scratching both my door and my furniture. I also had to help them move some of my furniture since I had a heavy pull out, that I had told Amy in advance about when I first booked. I also had a tv and bed that needed wrapping, but they came with no such thing. Thus my furniture was left bare with no security and I had to take items with me personally that I was scared would be damaged on the way. The day before the move I was not contacted with the final invoice, nor the time of the delivery. I had to reach out to Amy over text to get the delivery information. And I was told between 3-4pm. On the day of the delivery I was sent the final invoice and it was OVER DOUBLE of what I was quoted, I was also sent the quote at 6pm the day of delivery. The movers had also not shown up yet, despite it being hours after Amy had told me. The gentleman was also went to the completely wrong location, which was 50mins from where I’m located. When I tried to reason with Cassandra the accountant I was told there was nothing they could do and that I could wait to get my furniture Tuesday and figure it out with Amy then… my move in day was Saturday. They told me that they can’t change anything on the invoice and that I was to pay it or they weren’t going to deliver. I tried to get a hold of Amy afterwards for damaged items and heard nothing back. DO NOT TRUST AMY, she’ll seem all sweet and say whatever you want to hear and then as soon as their awful service is done you’ll never hear from her. If you care about quality care, honesty, integrity and transparency, this is NOT the company to provide.
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