11 Mar 2024 · MoveAdvisor
1.0 out of 51.0
This company is a bait and switch SCAM. My daughter picked this company based on a nice sounding guy and the lowest moving costs (~$2600). They generalize the cubic feet based on the phone call. A down payment of $967 was made, which becomes "non-refundable" after 48 hours. [Legally not true]. 2 weeks later, a "Quality Control" lady calls and determines that the cubic feet is much higher and demands another $800 down payment for a total cost of ~$4100. Example: my daughter said she had a queen size bed. The company "assumed" that she only had a mattress. No, it was a complete bed; box spring, mattress, headboard and foot board. If you try to back out, she will threaten you and tell you the original down payment is non-refundable. [Check with your bank, mine was willing to go after the money]. My daughter at this point was sucked into a bad situation and continued. I had her get on a video call with this Quality Control woman and go through the house to be exact on cubic feet and extras. This included an extra flight of stairs in her apartment. When the movers came, they charged an extra flight of stairs because (PAY ATTENTION TO THIS) it wasn't found on the contract, even though GS Vanlines discussed the inclusion. Now they played dead and didn't answer or return phone calls. It was not the movers' fault. Please read all the reviews of this unscrupulous company. If you still choose them (I RECOMMEND NOT), start with a video call WITHIN THE FIRST 48 HOURS to have total agreement on the estimated cubic feet of belongings and any extra charges, such as flights of stairs. THEN, double verify everything you discussed is embedded in the contract BEFORE YOU PAY ANYTHING!
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