7 Oct 2018 · MoveAdvisor
1.0 out of 51.0
This company did not meet even the lowest standard of moving. They quoted me 1 price and then a few days later, doubled the original price by saying that the gentleman who talked to me originally had not priced it correctly. By then I had already put a down payment of almost $1000 and could not afford to lose that money. Neither of the gentlemen who talked to me mentioned that they were brokers and not actual movers or I would not have engaged them. I had heard that brokers would take you to the cleaners and this was true. My move was delivered 10 days after the legal due date. And during that time, J&J Moore did not have any idea where my belongings were. I asked them for some reimbursement for the days that they went over the guarantee and their only answer was that I would have to call the actual moving company. They took no responsibility for the disastrous move that caused the loss of a 100 year old antique baby cradle, damage to all of my furniture that did show up and complete shattering of all my mother's china which I valued dearly. The gentleman who delivered my household goods indicated that the heavy large boxes had been dumped on top of the boxes marked "FRAGILE" that I had packed. He found my belongings in a rental storage area in Minnesota and supposedly that was all that was there. The damage done to my furniture that did arrive had gouges, tears, legs and rockers broken off and many of the boxes were ripped open with clothes, papers and books spilling out everywhere. Quite a few of my boxes did not arrive but I got furniture and boxes that belonged to someone else. (I feel sorry for those people as they were certainly missing their items.) There was no bill of lading when I received my belongings so I could not note the damage as the furniture was delivered. Also a lot of the boxes and furniture did not have the stickers on them that were supposed to match up with the original inventory. I have made many moves during my lifetime of 74 years and I have never come close to losing so much and having so many of my belongings lost or ruined. The antique chairs I had cannot be repaired as they were too damaged. It has taken me a while to face this horrendous move and file the claim (which took me weeks to compile). I have been devastated as I had to review all the damage, come up with prices (when so much was valuable and also sentimental) and try to move on. Overall, it was one of the most disastrous moves I have ever experienced -- and no one I know has had such a bad experience. There was nothing good about it. The people at J&J Moore Moving were not at all helpful and I am just overwhelmed that such a bad move could occurl. It cost me over $5,000 and I lost much of that in the move. I would NEVER recommend this company for anything. I do not have any photos to add as I had to turn them all in for my claim for damage.
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