10 Jan 2022 · MoveAdvisor
1.0 out of 51.0
Keystone is a BROKER for a moving company in NJ - Express Movers Services Inc. who showed up to do my move in a repainted, rickety old truck. I wasn't ready and asked if we could delay it a week (I would have paid for gas/manpower for the day they came) - I was told no by the supervisor, Anthony as he would be on vacation. The crew proceeded to take my objects out of the house and decided on repacking all of my art - oil painting, etc. - which was already packed professionally in boxes. I had no knowledge of this until Anthony said to me "You have some nice paintings" to which I was very surprised. They explained that the shocks on the truck weren't good and they didn't want anything breaking. They proceeded to do this with other objects as well - wrapping them in layers and layers of cardboard till they were twice the size. I was trying to concentrate inside so I really didn't have a chance to see what they were doing outside. Anthony spoke to the movers in a foreign language that I couldn't understand, so I had no idea what he was telling them. I had the truck packed so my oriental, room-sized rugs were last on the truck so they would be first out before the furniture. I ended up paying over DOUBLE what I was quoted because more space was taken up in the truck then estimated and also had to pay $900 EXTRA on top of that for extra tape & boxes!!!
When the truck arrived in NY, it was different - not the same truck or movers. It was also packed backwards from when picked up in MD. The movers explained that everything had been taken out and then repacked as they needed the original truck for another job. I was never told that this scenario would occur. Of course, now all of the floor rugs were at the back of the truck. When everything finally was moved, my sister asked if they could help us put the rugs down in the already full rooms. They replied they weren't going to move all of the boxes & furniture to put rugs down - we would have to do that. REALLY?
Consequently, as I have still been unpacking boxes all this time, I have found large boxes filled with nothing but moving blankets and filler. The layers and layers of boxes used has also been a joke.
These movers (Express Movers Services Inc. of N. Bergen NJ) are crooks. They bulk up items to take up more space and use more materials then needed for the same reason. I called Keystone to complain and of course, nothing was done as they do a large business with Express Movers Services and will always take their word over the customer. STEER CLEAR OF THEM - the moving companies they work with are not REPUTABLE nor on the level. YOU WILL GET RIPPED OFF on way or another. Keystone just wants the kickback they get for recommending the movers - they don't care either.
If I could give NO STARS or Minus for my review, I would.
PS - Some of my paintings frames were RUINED due to THEIR repacking of them into larger boxes to take up more space.
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