Keystone Moving Group LLC

Reviews

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1. V

   Vicky L.

   Source: MoveAdvisor · Middletown, PA to Palmyra, PA

   24 May 20213-bedroomPaid $850

   Moving Services

   Both my daughter and I have relied upon Keystone for moving assistance twice in the past 2 years and we highly recommend. Prompt, professional, careful and so very accommodating! Jessie and his crew were wonderful to work with!

   Response from Keystone Moving Group LLC

   Thank you for the feedback. We are happy we could be there for you and your family. We pray all is well in your new place.

2. J

   John M.

   Source: MoveAdvisor · Houston, TX to Waite Park, MN

   18 Mar 20212-bedroomPaid $4,521

   Well done

   Great service, good prices. The customer-focused organization, really friendly, and easy to deal with, would definitely use them again.

   Response from Keystone Moving Group LLC

   Hi Mr Morgan thank you for the feed back and we enjoyed working with you as well. God bless you and your family in your new home

3. S

   Scottie M.

   Source: MoveAdvisor · Nisland, SD to Valley, WA

   15 Mar 20212-bedroomPaid $4,812

   Good Work!

   It was very easy to book a van and delivery drivers. The office staff asked me all the relevant questions, so I hardly had to think! The price was very competitive. I was so pleased with how quickly they picked up and delivered, not a thing out of place. No mark on my item. It arrived in perfect condition. The gentlemen who delivered were perfect. Nothing too much trouble for them. They were great! Thank you so much for helping me!

   Response from Keystone Moving Group LLC

   We greatly appreciate the feed back and we are happy that everything was handled professionally. We pray you and your family enjoy your new home in WA.

4. K

   Kenneth R.

   Source: MoveAdvisor · Arlington, GA to Oklahoma City, OK

   15 Mar 20212-bedroomPaid $3,870

   Highly Recommended!!

   I have used Keystone Moving twice now, and I am very satisfied with their service. They are affordable, offered great discounts, and the crew is always professional. They are fast and careful. Thank you.

5. M

   Michael C.

   Source: MoveAdvisor · Los Angeles, CA to Austin, TX

   10 Mar 20214-bedroomPaid $4,903

   Just got delivered

   I am extremely happy now that our delivery occured yesterday to our new home. We were leaving California as fassst as possible to get to Texas, and boy did Keystone Moving come through for us. They took us from a 4 Bedroom house to a 5 Bedroom house seamlessly! On time for pickup, professional service, On time delivery, everything reassembled by them and in perfect condition! Everything we could have asked for! Highly highly recommended! We wil surely use them in the future and refer Keystone to friends and family. Specifically, Id like to thank Christina from their Customer Service for answering all of our calls and keeping us informed throughout the whole process. Thank you, thank you, thank you.

   Response from Keystone Moving Group LLC

   Mr Carter it was a pleasure working with you and your family during this time. We appreciate your feedback and support. We pray that all is well in your new home. Blessings

6. D

   Donald M.

   Source: MoveAdvisor · Prescott, AZ to New York, NY

   1 Jan 20212-bedroomPaid $5,651

   Amazing Mover

   I would recommend this company to anybody! They took extreme care about my furniture and we got everything in perfect condition and on time. I just wanted to be sure that they won’t break any of my things, that’s what I said in the office. They tried to do their best and actually they did everything very well.

   Response from Keystone Moving Group LLC

   Thank you Mr Martinez for you update and for being such a wonderful customer.

7. J

   John S.

   Source: MoveAdvisor · Fort Smith, AR to Atlanta, GA

   11 Dec 20202-bedroomPaid $4,718

   Excellent

   Linda and Tracy were professional, friendly, and communicative throughout the whole process of packing our kitchen and our fragile items. They made sure everything was packed and the way I wanted it, all the while taking great care packing our belongings. Thank you! If you need a moving company Keystone Moving Group will help you with whatever you need to move!

   Response from Keystone Moving Group LLC

   Thank you for your feedback! We are excited that you were satisfied with your move and we pray you doors will open for you and your family in your new home.... Happy Holidays

8. F

   Frank L.

   Source: MoveAdvisor · Clifton Park, NY to Orlando, FL

   20 Apr 20214+ bedroomPaid $6,000

   move from NY to FL

   Keystone movers are reasonable to good company to work with but I really think that it depends heavily on which area. They are handlers and work with different shipping/trucking companies. We moved from upstate NY to Florida and they work with Fastlinkmovers (PA). We had an overall good experience especially taken into account that it's very hectic at the moment. We had a 26 ft truck for ourselves and that helped a lot as they filled it up and 5 days later it was in florida. The issue is that if you don't have a full truck you might end up being depending on others (shared truck) and than it can take a long time. There is no guarantee on when stuff arrives. Some other remarks. I think their quote is correct but you need to read the fine prints. Surcharges can add up. We paid exactly what was quoted. No surcharges at all. Christina and Allie were very responsive and available however they do send a lot of auto generated emails which is often confusing. Overall it could not have gone much better given the COVID situation. We are overall satisfied.

   Response from Keystone Moving Group LLC

   Mr Frank it was a pleasure working with you as well and we thank you for the feedback and educating the consumers as well. Yes I know we send a lot of emails but we just want the customers to know all procedures in the moving industry. We do greatly appreciate customers like yourself and we will thrive to improve on a daily basis. Allie says thank you so much and I do too. We pray that you and your family enjoy your new home and be blessed and stay safe.

9. M

   Matthew X.

   Source: MoveAdvisor · Sarasota, FL to Waukesha, WI

   22 Feb 20261-bedroomPaid $4,500

   AVOID MY MISTAKE - DO NOT HIRE

   About 6 months ago I had Keystone move my apartment across the States. The pickup crew was swift, gentle, and cordial, but by the time my shipment made it to me about a week later, countless items and furniture were crushed, scuffed, punctured, or otherwise damaged/broken. I had to meticulously write down and take photos of things for claimed damages before the single mover could leave. The mover also arrived days earlier than expected, which meant I didn't have any time to recover from my cross-country commute before having to deal with the unloading. I was lucky to have arrived just before them. When it was obvious that no action was going to happen after filling out their claims form, I called weeks later to remind them of the damages. I was told they would reach out to me later that week via email to address things. This never happened. This would also be the only phone call from my number that reached a person, as all my other calls went to voicemail. (Coincidentally, when calling from a different phone number, they picked up just fine.) My emails to them also received no reply. Terrible experience from a terrible company. Will never work with them or trust anyone with my property ever again.

10. M

    Michael G.

    Source: MoveAdvisor · Davenport, FL to Columbus, OH

    28 Apr 20253-bedroomPaid $5,000

    ON'T LET MY NIGHTMARE BECOME YOURS!

    WE EVEN FOUND ROACHES IN OUR BOXES!!! I don't even know where to start with the experience. One of the past reviews read, 'If you want all your stuff destroyed, use these guys.' This statement holds true. Nearly everything they packed or transported was broken or damaged. We are missing boxes, broken dishes, dented kitchen appliances, multiple toolboxes are missing, picture frames are scratched, and the truck leaked, which damaged a mattress, clothes, etc... We even had to give back some boxes because they gave us someone els's things... We plan on taking this to civil court; it is just painful because some of the things that were damaged are priceless due to family vacation memories.