16 Oct 2018 · MoveAdvisor
1.0 out of 51.0
My items were picked up 8/26/18, guaranteed delivery within 30 days of 9/6/18, and as of 10/16/18 they still have not delivered. Payment was made in full on 9/7/18. The company continually promises delivery (3 actual scheduled no-shows so far, one I took vacation from work to be home) and something always seems to come up (flat tire, other customer deliveries delayed, etc.) They stopped responding to my phone calls, texts, and emails for about a 2 week period but have since resumed periodic texts. At one point they said my stuff was on a truck in Oklahoma City, about 100 miles away, they no-showed for a scheduled delivery, then said my stuff was in Chicago 2 days later?? They were late for pickup and half way through the load, they intentionally started leaving large gaps in the truck so my items would take up more space in order to charge more. They knew I was in a bind as I was starting a new job and they took advantage of that once they had my stuff. I would not use this company to move dirt across town, let alone family pictures, military uniforms and mementos, 3 bedrooms worth of furnishings, or any of the other things I lost. If you book through a 3rd party agent, please tell them up front you are not willing to use this company..
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