19 Jul 2026 · MoveAdvisor
1.0 out of 51.0
I have been meaning to write this review since receiving my belongings in April 2025, but the experience was so stressful and overwhelming that I kept putting it off. Unfortunately, my experience with M&D Pro Movers was very similar to what many other customers have described.
The price I was ultimately charged was nowhere near the original quote. The movers loaded all of my belongings onto the truck and then told me the cost would be based on cubic footage, resulting in a price nearly twice what I had been quoted. They required payment through Zelle after everything was already loaded. Since I was moving across the country, was on a strict timeline, and all of my belongings were already on their truck, I felt I had no realistic choice but to pay.
Afterward, communication became extremely difficult. I repeatedly tried to find out where my belongings were, when they would arrive, and what the status of the shipment was. I received very little reliable information and felt as though all of my household belongings were being held hostage. After I informed them that I had arrived at my destination, the expected delivery date completely changed. My belongings did not arrive until approximately a month and a half later. During that time, I was without my furniture, bed, and nearly everything I owned, with no clear idea of when anything would be delivered.
When my belongings finally arrived, they were transported by a driver who had apparently traveled across the country and hired two local people to help unload. I have no idea whether they were professional movers. My belongings were transferred from a large truck into a U-Haul because the larger truck could not access my apartment complex. The people unloading appeared to throw and mishandle my furniture.
Almost every major piece of furniture arrived with some type of damage, including bed frames, dressers, a cabinet, my treadmill/walking pad, and other items. My lamps were completely shattered, and many of the boxes looked as though they had been thrown around. My belongings also arrived with a strong, unfamiliar perfume-like odor, which made me believe they had been stored with other people’s belongings for an extended period.
By the time everything arrived, I was simply relieved to have my property back, despite the condition it was in. I did not pursue a damage claim because, after reading other customers’ experiences, I had little confidence that the process would be handled fairly or successfully.
Please do your due diligence before hiring this company. Read reviews from independent sources such as Yelp and the Better Business Bureau, not only the testimonials displayed on the company’s own website. I was under tremendous pressure to arrange a cross-country move and unfortunately did not research those sources until after the damage had already been done.
This move caused me an enormous amount of stress and even affected my health. In my opinion, the company’s pricing practices, lack of communication, extreme delivery delay, and handling of my belongings were completely unacceptable and highly unprofessional. Based on my experience, I strongly recommend that others avoid using M&D Pro Movers.
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