19 Feb 2024 · MoveAdvisor
2.0 out of 52.0
We hired company to move us approx. 160 miles late Jan/24. Moving staff very countess After move, found many, many minor scratches, and dents in wooden furnature. As well minor breakage. But we could live with these minor poor handling of furnature. If you have had a major move before, getting settled takes time. We unpacked all major electronic & glass moved items. Everthing looked O.K., but hidden damage takes time to discover. It took us 10 days to mount and install a 70 in. T.V.(not a simple install). They unpacked the T.V. from what was supposed to be a secure packaging. NOT SO! Exterior appearance showed NO screen.damage. It was not until we plugged it in, we discovered concealed what appeared to be a spider-webb broken screen. Probably a dropped box or a major blow. Called on a Saturday to report damage, but they were closed. Left message to have call to place a claim on the follwing Monday. Monday came and went with no call from Mackie. Phoned again Tuesday, enquired about filing a claim, someone would have call us back. Later same day, our initial rep. did call but had to refer to claims dept. It took her a day to respond, stating because it took 2 weeks to make a claim, they would do NOTHING. I wrote back, stating not 2 weeks, but ONLY 10 days, and explained our normal moving of a house, and some renaturing's are not a priority to install. ZEROW response
IF YOU NEED A MOVER, DO NOT USE MACKIE!
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