5 Feb 2022 · MoveAdvisor
2.0 out of 52.0
Mission Moving talks nice, but their words have nothing to do with reality. When we described our move (from Mississippi to California), with a delivery on December 14, we were told "no problem, 10-14 days average, max 21 days."
We had a pickup in Mississippi on Saturday, December 4. The driver told us he would take our stuff to the warehouse in Birmingham to unload. When I asked him why they would unload it, he said it was "to maximize our profits," put it on a larger truck for transport.
Monday, December 13 I called Mission Moving twice, left messages and no one called back.
On Tuesday, December 14, I called again someone told me our stuff was still in storage and he had no idea when it would be loaded to bring to California. He also told me they have up to 21 days for the delivery and specified the 21 days did not include Saturdays, Sundays or holidays. I reminded him that the pickup was on a Saturday so obviously Saturdays were workdays, and he told me they can do pickups when they want but don't have to deliver for 21 workdays. When I suggested that 10-14 days generally means up to two weeks and 21 days means 3 weeks, he said it's not his fault I didn't read the contract!
That afternoon I got an email that the movers were loading my stuff onto a truck for transport, but said I now owed over $300 ETXRA!
When our stuff arrived (on a SUNDAY!), many items were damaged because the actual moving company, Insta Movers, had crushed many of the boxes. We filed a claim for over $1000 and they offered only $105. Due to gross negligence on their part I think they owe us more.
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