Mission Moving

Reviews

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1. J

   Johnnie R.

   Source: MoveAdvisor · Oakley, CA to Farmington, CT

   6 Sep 20212-bedroomPaid $3,895

   Excellent Services!

   These guys helped me with a last-minute furniture purchase. Fast response over email, friendly and pleasant service. Would definitely use them again, and will certainly recommend them to all my friends!

   Response from Mission Moving

   Hey Johnnie, Great to hear from you guys and thanks for taking the time to share a review for us! -Mission Moving

2. J

   Joshua W.

   Source: MoveAdvisor · Saint Ignatius, MT to Geneva, IL

   2 Sep 20212-bedroomPaid $4,734

   Use Them Again!

   This company is excellent with reliable and good communication. Reasonable price, professional driver. Amazing service. I will recommend them highly! Wonderful.

   Response from Mission Moving

   Hey Josh, Thank you for the review, glad you guys are pleased with the services. -Mission Moving

3. W

   Wilburn M.

   Source: MoveAdvisor · Minneapolis, MN to Irvine, CA

   22 Aug 20212-bedroomPaid $4,682

   Excellent Services!!

   This is an incredibly awesome moving company. Fast, reliable, professional, and fairly priced. You should consider them if you are looking to have a great moving experience.

   Response from Mission Moving

   Hey Wilburn, Thank you for your time and sharing a review for us here on MMR. Happy you had a good move with us. -Mission Moving

4. T

   Toney L.

   Source: MoveAdvisor · Long Beach, CA to Portland, OR

   20 Aug 20212-bedroomPaid $4,159

   Brilliant Movers!!

   The movers deserve five stars or more. Daniel and Jack were the absolute best movers we've ever hired!! I am happy that I booked them. They were a treat to watch. Impressed and would love to book them again.

   Response from Mission Moving

   Thank you so much Toney!!! Let us know if a friend or family member needs help also and we'll be there!! -Mission Moving

5. D

   Denis B.

   Source: MoveAdvisor · Wallace, ID to Saint Paul, MN

   12 Aug 20212-bedroomPaid $4,452

   Problem Solvers!

   These movers work so great. They are so good in their work they do all the things professionally and were up to the mark all my items were safely moved. There was not a single thing during the move that was broken. I am so impressed with how they manage all my work.

   Response from Mission Moving

   Great to hear Denis!! Thanks again for being such great customer's to work with. We're here if you need anything in the future. -Mission Moving

6. K

   Kellen E.

   Source: MoveAdvisor · De Witt, AR to New York, NY

   12 Aug 20212-bedroomPaid $3,894

   Nice Movers!!

   From all the great assistance with packing everything up to the disassembling and reassembling of all the large furniture pieces, everything was handled with the utmost professionalism and care. We are happy with the service. It is highly recommended.

   Response from Mission Moving

   Hey Kellen, Thanks so much for the review, the move was our pleasure! -Mission Team

7. B

   Bill S.

   Source: MoveAdvisor · Olive Branch, MS to Poway, CA

   5 Feb 20224-bedroomPaid $10,610

   Talk is cheap, results are dismal

   Mission Moving talks nice, but their words have nothing to do with reality. When we described our move (from Mississippi to California), with a delivery on December 14, we were told "no problem, 10-14 days average, max 21 days." We had a pickup in Mississippi on Saturday, December 4. The driver told us he would take our stuff to the warehouse in Birmingham to unload. When I asked him why they would unload it, he said it was "to maximize our profits," put it on a larger truck for transport. Monday, December 13 I called Mission Moving twice, left messages and no one called back. On Tuesday, December 14, I called again someone told me our stuff was still in storage and he had no idea when it would be loaded to bring to California. He also told me they have up to 21 days for the delivery and specified the 21 days did not include Saturdays, Sundays or holidays. I reminded him that the pickup was on a Saturday so obviously Saturdays were workdays, and he told me they can do pickups when they want but don't have to deliver for 21 workdays. When I suggested that 10-14 days generally means up to two weeks and 21 days means 3 weeks, he said it's not his fault I didn't read the contract! That afternoon I got an email that the movers were loading my stuff onto a truck for transport, but said I now owed over $300 ETXRA! When our stuff arrived (on a SUNDAY!), many items were damaged because the actual moving company, Insta Movers, had crushed many of the boxes. We filed a claim for over $1000 and they offered only $105. Due to gross negligence on their part I think they owe us more.

   Response from Mission Moving

   Bill, We are sorry for inconveniences caused on your move with us. Please understand you were moving during the Holidays and during Covid which caused shortages. Yes, every mover would bring goods back to the ware house in the event the load is not taking up an entire truck or an exclusive truck isn't purchased. This is standard for every single mover out there. The delivery spread is an estimate in which we the broker have no control over. Broken/damaged items are an insurance matter. The standard 10k liability @ .60 per pound is not much coverage. We would question why the additional coverage was waived when signing the Bill of Lading? Boxes are never crushed intentionally. Boxes are stacked on each other, if the box is not of great quality, they can and do bend/mush. The white box in your picture does not seem to be a moving box and looks to have been used before. Finally, we're hear working hard to ensure everyone has the best possible experience, however some situations are out of our control. We will communicate with the carrier and see if anything can be done on their end for you folks. Thank you, -Mission Moving

8. M

   Markos K.

   Source: MoveAdvisor · Reston, VA to Destin, FL

   1 Dec 20222-bedroomPaid $4,700

   recent move

   These guys are cheaters. they moved my stuff from Virginia to Florida and miss shelves from my bookcases I cannot use these bookcases. despite sign a contract to pay me for missing items so far, they have refused to do it do not use them if you need your stuff,

9. R

   Raysa L.

   Source: MoveAdvisor · Wake Forest, NC

   20 Oct 20221-bedroomPaid $27,000

   FAKE CONTRACTS. OVER CHARGING. FALSE ADVERTISEMENT

   Mission moving IS NOT. Moving company, they are a broker. They are currently under investigation. KRISTY GREEN is a con artist!! Like hundreds of people who have been scammed by them, 2 days before my move I was called to go over inventory, and suddenly half of the things that I listed when I spoke to her and Michael Moron were missing, and I was told my move would go up $2,500. Little did they know I’m a paralegal and I knew what was happening. As soon as that happened I requested a copy of every conversation I had with them, and Kristy greens attitude made a 360!!! She was VERY defensive, and admitted that “she is human” and “everyone makes mistakes” you could hear the fear in her voice. She got nasty, hung up on me, changed her story 50 times lol and it’s been over a month and I still don’t have the recorded calls. The “contract” that you sign is NOT VALID. NOT LEGAL. It’s has over 30 violations!! Kristy green tries to make it go away by saying “you signed a contract” NOPE. Please don’t fall for this. They’ve already been sued once and they have another one coming. ALL of my things arrived broken, and 2 boxes of clothes are missing . I have over 20 unanswered emails, and countless unanswered calls. Kristy green has this texting app and that’s the only way she responds. When confronted with questions, her answer is “Have a great day”. She made a fake email for a “legal team” that does not exist when we put her against the wall about the recorded calls we requested over a month ago. She’s so Dumb that she didn’t even realize that fake emails come back as undelivered. She can’t even keep up with her lies! IF YOU HAVE BEEN A VICTIM OF MISSION MOVING YOU CAN CONTACT ME! I will guide you thru every step (free of charge) on how to get your money back and sue them! THEY WILL NOT CONTINUE TO GET AWAY WITH THIS! in Kristy’s greens favorite words “HAVE A GREAT DAY EVERYONE!”

   Response from Mission Moving

   Hello, We are very sorry to see this type of review. Our goal is to ensure all customer have a positive experience when traveling long distance. Please understand when taking an inventory over the phone, we as the moving broker can only go off of what the customer tells us they are moving. Later, when we place the Quality Assurance call, customer have the option to add or remove items. When adding items the cost does increase. Our agreement is very standard for the industry, we mention that we are a broker many times for the customer to understand the moving process. This is a broker driven industry, to largest movers in the country with 100's of truck sub contract jobs out. When there is a discrepancy with a move, we would review the file and come up with options for the customer. In the event they do not like the option and want to call non-stop and send numerous emails, there is only some much we can do. We have company policies in place for a reason and do not have the ability to negotiate with customers. We are sorry this customer has these opinions, as this is not the imagine we wish to portray nor is it the business practices we perform. -Mission Moving

10. T

    Takesha B.

    Source: MoveAdvisor · West New York, NJ to Atlanta, GA

    5 Oct 20222-bedroomPaid $5,200

    Terrible Service!

    Do not contract with these folks! They are unresponsive after payment is made. My personal belongings were left in a New Jersey warehouse and after a month they have still not been returned to me. Their broker firm is even worse and broke my furniture and continuously lied about my belongings being shipped back to me. Each time I followed up on status I was avoided despite me mentioning I have valuable items inside. At this point I don't know if things are stolen. The manager Nate is absolutely atrocious and will not respond to you after receiving payment. His goal is to scam people out of their money (they hike up the price and hold your items hostage until you pay). I waited 10 hours for movers to come on my moving day with no response. They contacted me the next day only for my furniture to be damaged and the materials to fix my remaining furniture left at a warehouse. I urge anyone to bypass them if they are looking for quality service. They are Grade A scammers and thieves!

    Response from Mission Moving

    Hello, We are sorry to see you had a poor experience. Anytime a customer adds items in QA the cost would indeed increase. As stated in the agreement, we the broker are not responsible for broken/damaged items as this is an insurance claim. When reviewing the file it appears that the claims info was emailed out to the customer to file. -Mission Moving