26 Jan 2019 · MoveAdvisor
1.0 out of 51.0
- As per Binding Moving Estimate G4529201 given by National Moving Group (US DOT: 2461980), 34 pieces of household items were agreed to be picked. But the driver, Mr. Paul, from company to which the moving job was contracted, I.e., Trusted movers (US DOT: 2292505) came in for pick up with an already loaded truck and took only 23 pieces. Items weighing total of 650lb which is around $390 worth of stuff that the driver did not load on to the truck during pick up even after multiple calls with Mr. Frank and customer care from National moving group. Driver was instead asking for $600 more to move most of the stuff that was already included in original estimate. We were taken advantage of the little time we had before we could vacate the apartment due to pick up delay.
- The date of pick-up was agreed to be 07/21/2018-07/22/2018 as per the binding estimate we had signed upon and we had our non-refundable flight tickets booked for 07/23/2018 afternoon. But since the driver arrived on 07/24/2018 for pick-up which is almost 2 days after the agreed pick up date, we had to let go off our non-refundable flight tickets worth $504. Mr. Todd from National Moving Group had assured us that they will give us some refund due to the loss of flight tickets. But when we called him later before loading our stuff, he never answered our calls.
- Only 7 boxes were purchased from the driver instead of 10 that was charged in agreed estimate. That should bring down $45 for charges applied in estimate for 3 unused boxes. Vacuum cleaner packed in original packing, was billed as separate item but was considered as part of 10 boxes agreed upon instead of separate item. No TV box packing material was provided. It was taken in the original packing that we had. Which should bring down another $49 charged in agreed estimation. We were told by Mr. Frank that the amount for unused packing material will be deducted in final bill, but were not adjusted.
- Delivery Delay: The driver would tell us that our stuff will be delivered by evening each day from 4th Aug to 7th August 2018 and finally our stuff was delivered on 8th Aug at 3.00 am which was very inconvenient as we kept postponing all our plans waiting for the delivery for 4 days.
- When the items arrived, the boxes were all torn and open and we have lost some of our items packed inside the boxes during the move. The person who delivered our stuff told us that the boxes were wet when they had picked them up from driver who picked up our stuff. Most of the stuff that was packed in the boxes were given to us separately as the boxes were open. We are missing a lot of our things and some broken, which were properly packed inside the box. Our furniture that was delivered was either broken or had heavy wear and tear.
- To summarize, we are expecting settlement for unused packing material - $45, unused TV Box - $49, Items not picked but charged for in initial estimate - $390 and flight ticket losses due to delayed pick up - $504. But after going through standard claim process with movingclaims.net, we are getting settlement of $100 only from Trusted Movers for damaged and broken items delivered.
We are not satisfied on final settlement with both Trusted Movers and National Moving Group companies who were both highly unprofessional and very bad customer service, due to which we had to incur huge losses other than just damaged/ lost goods. The whole experience was mentally harassing and stressful.
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