4 Mar 2023 · MoveAdvisor
1.0 out of 51.0
This is a BROKER, not a moving company, and unfortunately they can hire whatever moving company they want. They hired a company that doubled our estimate (which makes sense because we had more stuff, but when they only do a quote over the phone and don't see what you actually have, it makes sense why they're quoting you low). We waited for FIVE MONTHS for our stuff with so many excuses from the moving company, and no updates from New Leaf- I had to constantly call to try to get any info. Finally we were informed that the moving company STOLE EVERYTHING WE OWNED. This has been a ten month nightmare that we're still fighting. New Leaf gave us our $1400 deposit back, but other than that, we have gotten NOTHING. After months of doing nothing, they started trying to help us contact the mover (who has since gone out of business), but eventually he stopped talking to them and to us and we haven't been able to even get our refund for the move, let alone any compensation whatsoever for the $38,000 worth of stuff that we lost. Once he stopped responding to their calls and ours, New Leaf told us we had to 'pursue him on our own how we feel is best', and left us on our own to deal with him, even though he is not responding to us either. We have already talked to a lawyer who doesn't think it's worth the time and money it would take us (that we don't have) to sue him, because we could win the case, but if he's not payable, then he doesn't actually have to pay us anything. We would probably just lose more money. I can't believe that New Leaf has left us to deal with this on our own, even though their job as a broker is to be the middle man. When I said it was their responsibility to pay since they hired a scammer, they said New Leaf cannot pay anything for our loss.
Do not hire a broker, and definitely don't hire New Leaf.
They and the moving company have ruined our lives financially, emotionally and sentimentally forever.
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