17 Aug 2023 · MoveAdvisor
1.0 out of 51.0
After being told by the driver and my self the space allowed in the truck for our stuff would not be enough. I still have a large amount of stuff sitting in Ontario. From ontario to Alberta and now I'm stuck trying to figure out how to get my stuff from storage in Ontario to Alberta. The price goes up once the truck rolls out of our yard... oversized charges are insane.. a kindhearted padded headboard that I can lift myself an extra$150??? If you recurve a quote it will be $1000 deposit, 1/2 remaining balance due when truck departs and balance when truck arrives to unload, that is fair... but once the truck left Ontario we started getting messages that it had to be paid in full or the truck would go back to its original origin and unload???? They did not send anyhow to load the truck, we ended up hiring a local student for the driver for help. The nightmare to get the student paid was insane. When the truck arrived to unload, yes we paid the bill in full as they were holding my goods hostage, no one was there to check items off that came of the truck to match the list, I did!!! Yes items are missing, items are damage and crickets as to what they are going to do resolve this. As far as the rest of my stuff still sitting in Ontario this is the message I received....We will not be not be providing our service any further as we have completed your move for the specified weight and space that was billed for. Unreal!!!! Over $13000 to do the nice and the worst service ever!!! We had to feed the truck driver and his wife, provide beverages both days it took them to load. As well as smell pot every couple hours that the driver stopped to smoke a joint!!!! They slept in our yard, urinated in our yard and we told them a washroom was available such they did use for showers. The most gong show of a company that is only number 1 until they roll in your yard!!!! Stay away
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