Number 1 Movers

Reviews

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1. T

   Tannis N.

   Source: MoveAdvisor · Kelowna, BC to Toronto, ON

   16 Jun 20262-bedroomPaid $3,000

   missing items -poor communication

   Items were moved from Kelowna to Ontario March 2022. Since then, I have been trying to locate missing items (pictured);my mothers wedding china,a 6ft painting (I made) , plus a small bust portrait framed painting..plus plus plus...these are sentimental items. im sad to think they are now gone forever. Communication in this regard was terrible. I couldn't even access a 'lost and found" service person.

2. J

   Justin S.

   Source: MoveAdvisor · Toronto, ON to Calgary, AB

   22 Nov 20243-bedroomPaid C$8,000

   Terrible Experience with Number 1 Movers!

   We used Number 1 Movers for our family moving, and it ended up as a terrible, terrible experience. To keep it short: They firstly gave misleading information on pricing and estimate when we asked for a quote, and to make it worse, at the delivery of goods, their final invoice was grossly higher over the actual measurement of goods. This kind of business practice is outrageous to us as consumers. We share the same frustration and anger against this company as the many 1-star reviews below expressed. Dealing with them, after invoicing issues arose, was also much a pain. Will absolutely NOT use or recommend this company.

3. Z

   Zoe P.

   Source: MoveAdvisor · Kitchener, ON to Penticton, BC

   1 Oct 20233-bedroomPaid C$13,000

   Worst company I have ever worked with

   Worst business I have ever worked with. Would give them negative stars if I could. Lied about timelines (the truck didn't even leave Ontario until after they told us it would be in BC), lied about pricing, 7+ items broken, 5+ items lost, and it has been months since our move and they have not even responded to our broken/missing items claim. Save your money and sanity and do not use this company.

4. K

   Krista B.

   Source: MoveAdvisor · Hamilton, ON to Calgary, AB

   23 Sep 20233-bedroomPaid C$18,000

   WORST EXPERIENCE EVER!

   DO NOT USE THEM! Lots of items were broken when they arrived or damaged. We didn't receive a few items ($350 ladder), my deceased fathers clock (an item that is sentimental to me) and a couple bins and boxes. They said they found 1 bin, but now we cannot get ahold of the company. No answer, no compensation for lost items (not that it would even come close to what we paid for these items). Vince is nowhere to be found, doesn't respond to emails or calls. It is the shadiest business I have ever seen. They tried unloading two beds that were not ours. We sent them back (hoping the right people find their beds). Hoping this company gets what is coming for them.

5. D

   Deanna J.

   Source: MoveAdvisor · Smoky Lake, AB

   17 Aug 20233-bedroomPaid C$13,000

   Long distance move

   After being told by the driver and my self the space allowed in the truck for our stuff would not be enough. I still have a large amount of stuff sitting in Ontario. From ontario to Alberta and now I'm stuck trying to figure out how to get my stuff from storage in Ontario to Alberta. The price goes up once the truck rolls out of our yard... oversized charges are insane.. a kindhearted padded headboard that I can lift myself an extra$150??? If you recurve a quote it will be $1000 deposit, 1/2 remaining balance due when truck departs and balance when truck arrives to unload, that is fair... but once the truck left Ontario we started getting messages that it had to be paid in full or the truck would go back to its original origin and unload???? They did not send anyhow to load the truck, we ended up hiring a local student for the driver for help. The nightmare to get the student paid was insane. When the truck arrived to unload, yes we paid the bill in full as they were holding my goods hostage, no one was there to check items off that came of the truck to match the list, I did!!! Yes items are missing, items are damage and crickets as to what they are going to do resolve this. As far as the rest of my stuff still sitting in Ontario this is the message I received....We will not be not be providing our service any further as we have completed your move for the specified weight and space that was billed for. Unreal!!!! Over $13000 to do the nice and the worst service ever!!! We had to feed the truck driver and his wife, provide beverages both days it took them to load. As well as smell pot every couple hours that the driver stopped to smoke a joint!!!! They slept in our yard, urinated in our yard and we told them a washroom was available such they did use for showers. The most gong show of a company that is only number 1 until they roll in your yard!!!! Stay away

6. M

   Maureen H.

   Source: MoveAdvisor · Vancouver, BC to Toronto, ON

   16 Jun 20232-bedroomPaid C$10,000

   Worst Moving Experience EVER

   This was the worst moving experience I have ever had. They claim that they will make your move easy and stress-free. Not only did they not make our move easy, but they made it more difficult and stressful due to their negligence and poor attitude. They did thousands of dollars in damage to our belongings, and especially to all my antique furniture. Some of the pieces have been damaged beyond repair. The damage was caused not from any accident, but because they placed heavy boxes on the legs and supporting bars of the furniture. They should know better than this. To add insult to injury, they then tried to glue the pieces back together with white glue. While our belongings were in storage with them, they did not even contact us to let us know that there was damage, but instead chose to say nothing. They obviously knew about the damage since they tried to glue it back together... In addition to the damage to our furniture, there were kick holes in boxes of dishes and glasses. Someone apparently had a bad day and took it our on our belongings. They only broken items in boxes were in the locations of the kick holes. Some of the dishes that were broken were family heirlooms and irreplaceable. I'm heartbroken. They said they would pay a small fraction of the cost to repair the damage they did, and yet 8 months later we have seen no compensation at all. We paid over $3,300 in insurance to this company, and the last time we spoke with them, they said that they "self-insure" and do not purchase insurance. BEWARE!!! They will pocket your insurance money and not give you anything towards the cost to repair the damage they do to your belongings. Vince also told us that they EXPECT to damage or lose people's belongings during a move. In fact, a box was left with us that contained someone else's legal documents. We have tried to no avail to get the company to pick it up and return these private documents to their rightful owner. This is a major breach of Canadian privacy laws. ONLY USE THIS COMPANY IF YOU CAN AFFORD TO LOSE YOUR MONEY AND ALL YOUR BELONGINGS.

7. J

   Joshua M.

   Source: MoveAdvisor · Innisfil, ON

   7 Jun 20233-bedroomPaid $9,500

   Disgusted

   Number 1 Moving Company: *Ontario to New Brunswick* A Disastrous Experience of Incompetence and Deception I am absolutely appalled by the abysmal service I received from Number 1 Moving Company. The level of incompetence, deceit, and complete disregard for customer satisfaction is unparalleled. Not only did they fail to deliver my furniture on time, but they also shamelessly increased the flat rate by a staggering $3600 without any valid reason or prior notice. It is beyond comprehension how such a disreputable company continues to operate and exploit unsuspecting customers. From the outset, Number 1 Moving Company appeared professional and reliable. However, as soon as I signed the contract and paid the agreed-upon amount, their true colors were revealed. The promised delivery date came and went without any communication from their end. Numerous phone calls and emails were met with empty promises and unfulfilled commitments. It became clear that their only intention was to take my money and provide zero accountability for their actions. The audacity of Number 1 Moving Company to unilaterally increase the flat rate by $3600 is an absolute disgrace. No legitimate business would have the audacity to exploit customers in such a manner. It is a blatant example of their greed and disregard for ethical business practices. Not only did they breach the terms of our agreement, but they also violated my trust and undermined the integrity of their own company. To make matters worse, Number 1 Moving Company has yet to deliver my furniture, despite repeatedly assuring me of a specific delivery date. Each time I reach out to them for an update, I am met with evasive responses and empty apologies. The lack of transparency and accountability displayed by this company is nothing short of appalling. The emotional and financial distress caused by Number 1 Moving Company's negligence is immeasurable. I entrusted them with my valuable belongings, only to be left in a state of limbo and uncertainty. Their actions have not only disrupted my daily life but have also tarnished my perception of the moving industry as a whole. I strongly urge anyone considering Number 1 Moving Company to steer clear and seek out a more reputable and reliable option. Their blatant disregard for customer satisfaction, inflated pricing, and failure to honor delivery commitments make them an absolute nightmare to deal with. It is my sincerest hope that no one else falls victim to their deceptive practices and unprofessionalism. Number 1 Moving Company's actions are simply unacceptable, and they must be held accountable for their negligence and deceit. I intend to pursue legal action to ensure that justice is served and that other innocent individuals are spared from enduring the anguish I have faced. Save yourself the trouble and find a reputable moving company that values integrity and respects its customers. Number 1 Moving Company is an utter disgrace, and I strongly advise against ever considering their services.

8. K

   Kevin A.

   Source: MoveAdvisor · Calgary, AB

   14 Apr 20234-bedroomPaid C$30,000

   Gross.

   Like many other reviews on this site state: Do Not Use This Company. Use literally any other company. Bad communication, Damage, Expensive, and more. A horrible, profit engineered (to the exclusion of all other things) structured company. Amateurs. I gave them a star only because I could not give a 1/4 star.

9. M

   Mika J.

   Source: MoveAdvisor · North Vancouver, BC to Kingston, ON

   13 Apr 20233-bedroomPaid C$13,000

   Ongoing headache - don't use this company!

   I hired these movers for a cross-country move. I have a few complaints: 1) It is always impossible to get through to them - often, even after waiting on hold they don't even pick up and your call gets dropped. There are months that go by and no one answers my emails. 2) They describe the weighing process and then just didn't weigh our truck but still based our cost on their estimate - so why did I go through the trouble or paring down what to include, selling off furniture that I thought would be heavy and therefore expensive. SO frustrating. 3) The movers arrived to our new home at 9:30PM rather than during the afternoon window promised. They then hit the power box for the whole neighbourhood with the moving truck, causing a black out for blocks and resulting in the police and a fire truck showing up. What a way to meet our new neighbours. The movers wanted to unload the truck that night (with no power including street lights) but we insisted they come back the next day. The power surge blew two large appliances for which I imagine I'll be paid out 40 cents per pound. Infuriating. 4) During the move several of our pieces of furniture were missing and they tried to deliver other people's furniture to us. When we noted that items weren't ours they said "just keep them". We refused out of principle. 5) Numours upholstered items and a rug were stained with some kind of grease despite being wrapped in plastic, which speaks to them being dragged across a dirty floor, I imagine. Other items were broken, and numerous boxes were missing. 6) Going through the insurance claim process has taken half a year at this point, and when I can get through on the phone I get promised they'll get back to me in a couple of weeks to a month and it never happens. In short, I would absolutely NOT go with this company again, and would look into my own separate moving insurance to avoid having to pay out of pocket for their lack of care and service.

10. B

    Bob C.

    Source: MoveAdvisor

    23 Feb 20234-bedroomPaid C$18,600

    Remain Anonymous

    Stay clear of this company!!! Long distance from Ontario to Manitoba - at the first everything went very well. Two trucks and 6 people came to load all of our things. The staff was friendly. Everything was labelled and packaged as planned. We did ask for the free wardrobe boxes, which never arrived though. Following this part of the journey, the wheels fell off - we were expecting our things to arrive between Oct 2 and 5, 2022, but only a third of our belongings arrived on the first truck. Two trucks later and over 2 months of waiting, we finally thought we'd received the last of our goods. However, some things were missing - we've not gotten them to date (Feb. 2023). Nor have we been recompensed for the many damages we incurred because some boxes were damp and the contents damaged, some things were lost, our king size mattress arrived without a cover and was badly soiled. we even received things we shouldn't have. I wonder where those things should have gone. Honestly, I would say to everyone planning a long distance move to stay clear of this company. They did not communicate with us at all along the way - we were the ones always having to initiate. I believe that after a while of constant calling and broken promises they even had our number flagged. This company is said to have one of the lowest number of claims in Canada - I beg to differ greatly!! We don't expect we'll ever receive compensation. What a lack of professionalism. Many times we tried to demonstrate our patience and some grace, yet to no avail.