3 Nov 2013 · MoveAdvisor
2.0 out of 52.0
Had the do a local move which took about 5 hours. I had many boxes but four were from Staples, when I started to go through all my boxes, on Staples box was missing that contained all my son's very special belongings. I called to tell them a box was missing and they told me that happened all the time and it would show up. I left it at that and thought yes, it must be here, it wasn't. I called again and was told no boxes came back to their warehouse. My son was frantic because it contained his property. I called back again and was given the same story. I went into the office to speak to them about my missing box and his wife Patti told me I was stupid for putting expensive items in a box to me moved, the move was only about 20 miles and that was not the point, they failed to deliver my goods. I am working with the BBB and they are refusing me my insurance claim which is against the law. DO NOT use these people, I am not the first person who lost items at their hands and will not be the last.
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