10 Jan 2018 · MoveAdvisor
1.0 out of 51.0
I called and scheduled a pick up on a specific day, a delivery on a specific day and gave a list of all furniture items.
First, the local contractors tried to schedule the pick up on a different day.
Second, the list of items I gave corporate in Florida was not completely given to the contractor on the west coast. This increased my binding estimate by $600.
Third, on the date I had scheduled for delivery with the "gentleman" at corporate, I was told that my scheduled date was only a first possible and it would be within 14 business days.
Fourth, I spent half a week trying to get through to customer service and find where my belongings were. I rarely got a live person and almost never got a call back.
Fifth, when I finally did get a call back to find where my belongings were, it had been loaded on a truck and would be delivered within five business days. The actual travel time between the two locations is three days driving maximum and I gave them a week. They are telling me it will be a week, five days after the originally scheduled delivery date.
If I could give negative stars, I would!
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