3 Jun 2026 · MoveAdvisor
1.0 out of 51.0
During my interstate move, Roy's Moving's crew knocked my desktop computer off a counter and destroyed it while carrying a desk into my home. The computer was brand-new and was not part of the shipment - it was already in the residence. Roy's own claims adjuster, CSI, later confirmed in writing that the item "was not included in [my] move."
Roy's required me to route the claim through CSI Pros. After a months-long process, CSI valued the destroyed computer at $0, declined to make any determination, and referred it back to Roy's. The replacement parts total $4,489; I offered to settle for the original documented amount of $2,464.94 if Roy's paid within two weeks.
Roy's representative responded that payment would issue only after I signed their release form - but the only release I had been sent was for $0. When I replied that I would gladly sign a release reflecting the actual settlement amount, they stopped responding.
In my experience, this felt less like a good-faith effort to make a customer whole than a way to avoid paying for damage their own crew caused. I would not trust Roy's Moving with anything I couldn't afford to lose, and I'd urge anyone considering them to get every commitment in writing. (USDOT 2428059 / MC 842778.)
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