18 Jul 2025 · MoveAdvisor
1.0 out of 51.0
We hired Royal Moving Co. for a simple 1 bed, 1 bath apartment move. The quote was $395, and we made their job as easy as possible—most of our stuff was already moved beforehand, and the remaining large furniture pieces were placed in the front room for easy access. My boyfriend even helped them to speed things up.
Despite all this, they dragged their feet and took nearly an hour just to load the truck—moving small pieces one by one instead of using common sense and grabbing more than one item at a time. It was incredibly inefficient and clearly done to run the clock.
They arrived at the new place about 15 minutes after we did (even though it's a 15-minute drive), then sat in their truck smoking for another 8 minutes before doing anything. Once they finally got out, one of the movers stood on our balcony for nearly 20 minutes fiddling with his card reader, and even accused us of trying to scam him—when we hadn’t even gotten our stuff yet! He refused to start the unload until we paid, and the new total was $564—way above the original quote, with no valid reason.
When they finally started unloading, they were incredibly lazy. Most items were dumped in the middle of the floor, even after I told them where they should go. Again, my boyfriend had to step in and help.
Naturally, we left a 1-star review. After that, the company reached out and offered us a $78 refund—but only if we deleted the review. That alone tells you everything you need to know. We agreed, deleted it, and guess what? They only refunded us $50.
This company is unprofessional, dishonest, and completely shady. They waste your time, overcharge, and use manipulative tactics to cover up their bad service. Avoid them at all costs.
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