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Recent reviews

T
1 Feb 2023 · MoveAdvisor
1.0 out of 51.0
Beware of CATFISHING!!! They were absolutely amazing when I called and they quoted me over the phone (completely off). Their professional never came out to confirm the price. They changed my pickup date 3 times causing me to reschedule my flight. Then they dropped off the planet. Handed me over to a company that picked up my stuff, doubled the cost and then refused delivery for 3 months! I finally had to fly to New Jersey to pick up my stuff and drive it across country myself! Save yourself the headache, just don't trust the pretty talk up-front.
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C
29 May 2022 · MoveAdvisor
1.0 out of 51.0
Absolutely DO NOT work with this company! We booked our move 8 months in advance, paid our deposit through Zelle (that should have been my first clue) not to work with them. It was about 2 weeks before our move date and WE called them and they said they weren’t able to find movers… what? We’re you not going to call and let us know. What the heck? I was so mad, the lady told me we would be getting a refund. Well that was over 2 months ago. I have called almost every day and they say we are backed up. NO one calls me back or emails me back or anything. Please take this as a caution and DO NOT work with them! They are just scammers.
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T
22 Mar 2022 · MoveAdvisor
1.0 out of 51.0
READ THE CONTRACT! I will never work with this company or another broker ever again. Hired them to move our stuff across country. They provided a quote, and a tentative pickup date. They rescheduled the pickup 3 times, pushing us out 4 weeks! The movers they outsourced and quoted us an entirely different price at pickup. The took our stuff in the opposite direction to a warehouse where it sat for 4 months! They refused delivery and told me that if I wanted my stuff I would have to go get it. During those 4 months, when I would call for an update, they would put me on hold and never pick up. Promise to call me back and never do. They were rude and passed me around from rep to rep with no updates and no help. They lied about their owner. I am almost positive if you did enough research, the positive views below are all paid for! But that is just a guess based on their lies and deceitful ways to get your money! Read the contract!! They get away with this because their deliveries are estimates only with NO TIME delivery. They can hold your stuff as long as they want and they will!!!!
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A
22 Feb 2022 · MoveAdvisor
1.0 out of 51.0
We got a quote from them, looking at it closer they had changed some of our sizing. We called back and they promised a whole truck if we paid another $1000.00 which we stupidly did! The movers came and filled 1/2 of a UHAUL, they didn't get the information that it was a whole truck. They said they could fill the whole truck, but it would be another $4,000. We should have refused service and moved it ourselves with a UHAUL. Our stuff went to a storage unit in California, and we got it 6 weeks later. Our shelves were dented and unable to open, and some of our things were broken. We received someone else's tax records and bathroom supplies. They take advantage of a already stessful time. When we called to complain, they hung up on us. Go with another company! We have sent them letters and emails, but they won't respond.
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S
19 Feb 2022 · MoveAdvisor
1.0 out of 51.0
we were promised experienced movers with “White Glove” treatment.Uspro Movers showed up-They had a 26’ truck. no moving pads, other items already in the truck. we had 2 full 10x15’ storage units. USPRO lied to us re: business, wouldn't provide ID or business lic. We sent them away. Standard would not return calls or email and just stole our $, Never apologized or tried to provide another mover. I ended up reporting them to VENMO and US PRO to the DOT. - THIS IS THE FINAL EMAIL I SENT TO STANDARD WITH NO RESPONSE - I sent the below email to you 5 days ago. I have not received any acknowledgement that this is under review. At this point I am questioning whether your business is a legitimate business conducted to help people during the move of their property from one point to another. I have contacted the Venmo Customer Service to let them know of this potential fraud. I am in the process of filing a Police Report with the Nashville Police Department (where the theft of our property was attempted and the address associated with the Venmo account you were paid from), the Raleigh, NC Police Department (where the moving truck is from and the USpro moving company is registered as a business and has an address) and the West Palm Beach, FL Police Department (where the address of your business on the contract is located). If I do not hear back from you regarding some type of solution to this issue, I am going to notify the Better Business Bureau in all 3 states. I also plan on giving those police reports to the Federal Department of Commerce, the Department of Transportation and The Fraud Department of the United States Department of Justice. This crime encompasses several states – Florida, Tennessee and North Carolina and utilizes intrastate commerce. At this point I am still hoping that your company is not involved in this crime and that I will not have to pursue further paths and possible litigation. I would like a fair resolution to this issue. I am willing to spend money for the prosecution of this crime. I am not going to drop the theft of my money. I would hate to think other people may fall for this scheme and it would not sit well with me to know I sat back and did nothing to try to curb this possibility
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