11 Sep 2023 · MoveAdvisor
1.0 out of 51.0
First, I'll preface by saying I've never written a review for a company before. Then I had the unfortunate event of having to move through Suddath. An utter embarrassment across every level of my move:
1. They misidentified the amount of goods that I sent to them IN A VIDEO, and sent only two packers to pack up dozens of boxes and heavy furniture. Took hours longer than it should have and it was unfortunate for the packers who did not expect as many goods.
2. Once my goods arrived in Virginia, I received a text on my expected delivery date that said they were going to be there in a couple of hours, and then they proceeded to never show up. It took many phone calls and lots of transferring (because apparently everybody on the administrative side is more incompetent than the last person) in order to reschedule the delivery for another dates. Don't worry though, it only cost me taking my personal days off for it to finally work out.
3. And finally, the delivery of the goods was fine until I realized my computer was broken in the move. Unfortunate but it happens, so I filed a claim. 2 months later they finally get back to me just to tell me my claim is denied because 'computer parts have an incalculable lifespan and can break at any time'. Even though yaknow, my computer worked fine before the move.
Overall, this company is unprofessional, impossible to actually contact and get any information out of, and just an all-around embarrassment. I cannot emphasize enough how much you should find another company to move with.
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