28 Nov 2022 · MoveAdvisor
1.0 out of 51.0
A long post, but I guarantee your experience will be the same as mine. DO NOT USE THIS COMPANY.
On October 12th 2022, I contacted US Interstate Van Lines. During the conversation with an employee name Christian, I was asked to give an inventory of items for an estimate. Before listing, I asked Christian "How specific does this need to be? Like, do I need to mention stuff like my trash can?" To which Christian responded "No, just the big obvious stuff." Based on this comment, I mentioned things like my bed, terrarium, aquarium, and desks. Once I was given an estimate for $3502, I asked Christian "Is packing included with that price?" Christian responded "Yes, you won't have to lift a finger. Here's what will happen: the company will come that morning, lay out a sheet of plastic to protect your floors, and they will remove and pack every item in your house". Had I not received that answer, I would not have made any agreements with this company. In order to lock in the service, I paid the deductible of $1200. The other half was to be made after the move.
Fast forward to November 18th (three days before my move). I receive a call from a woman named Mandy. She informs me that I need to complete another inventory, this time far more detailed than Christian had initially made it seem. We go through my list of items. Through her, I discover that I also needed to mention objects such as my boxspring/bed frame (which, I feel, should have been assumed when I mentioned my bed), a tower fan, and even my trash can (which I had already specifically asked Christian about). Due to these extra items, I would have to add an additional $800 to my initial estimate. Reluctantly, I agreed. In order to afford this, I needed to borrow money from my mother.
Three days later, on moving day, the movers arrive three hours late. As soon as they walk in, they begin inventorying my items. During this, they claim that I have items that are not on their list. Items that I had not only mentioned to Mandy, but also gave measurements for. This, I am informed, will cause the price to increase once again. After this I am told that they will not be packing my items, as I had only paid for 30 boxes and not a "full pack". As a result, my total price for the move was now over $6000. I believe the precise number was $6500, however, I do not remember for sure.
It is my belief that US Interstate Van Lines consciously lied to me in order to influence my decision to hire them. I believe they purposely misled me in the beginning with the intent of tacking extra fees on later, at a time so close to moving day that I would feel pressured to comply. This company relies on confusion, manipulation, and desperation to make their money and they've been allowed to to it because, technically, they will take your items from point A to point B.
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