US Interstate Van Lines

Reviews

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1. J

   Jodie F.

   Source: MoveAdvisor · Denver, CO to Pembroke Pines, FL

   25 May 20222-bedroomPaid $4,950

   Great job

   They move our furniture too much smoothly and they even placed all the furniture where I needed it & put together all the beds for me. I would highly recommend their service!

2. B

   Bobby L.

   Source: MoveAdvisor · Phoenix, AZ to Tucson, AZ

   24 May 20223-bedroomPaid $1,750

   Wonderful

   Wonderful , professional employees & best price in town. They were so helpful & friendly. Super careful with all of my possessions & everything got to my new home perfectly with mo damage.

3. S

   Stacy J.

   Source: MoveAdvisor · Orlando, FL to Compton, CA

   20 May 20221-bedroomPaid $4,500

   Communicative

   Very friendly people and very professional are things were treated with respect and would refer them to all of my friends and family members.

4. T

   Trystan M.

   Source: MoveAdvisor · Beverly Hills, CA to Miami, FL

   19 May 20222-bedroomPaid $5,900

   Superlative

   Helped me every step of the way from in person inventory to working within my budget and timing to the loading and unloading. Nothing was missing or broken and the service was professional and courteous every step of the way.

5. H

   Heaven H.

   Source: MoveAdvisor · Wilmington, DE to Bolton, NC

   18 May 20221-bedroomPaid $2,300

   No loss, no damage

   Unloader is awsome very helpful. Overall this was a great experience and we thank US Interstate Van Lines for their professionalism and quality work.

6. A

   Adelia H.

   Source: MoveAdvisor · Baltimore, MD to Beverly Hills, CA

   18 May 20222-bedroomPaid $6,000

   Highly trained staff

   Awesome experience all the way around. The staff was professional and efficient. Definitely recommend.

7. S

   Stefanie W.

   Source: MoveAdvisor · Detroit, MI

   18 May 20223-bedroomPaid $5,200

   Nice moving crew

   They were responsive and flexible during the whole scheduling process. When it came to the move, the experience was timely and seamless. As a bonus, they were able to deal with a few unforeseen circumstances with no questions asked.

8. A

   Aubrey N.

   Source: MoveAdvisor · Largo, FL to Scranton, PA

   28 Nov 20222-bedroomPaid $6,500

   DO NOT USE THIS COMPANY

   A long post, but I guarantee your experience will be the same as mine. DO NOT USE THIS COMPANY. On October 12th 2022, I contacted US Interstate Van Lines. During the conversation with an employee name Christian, I was asked to give an inventory of items for an estimate. Before listing, I asked Christian "How specific does this need to be? Like, do I need to mention stuff like my trash can?" To which Christian responded "No, just the big obvious stuff." Based on this comment, I mentioned things like my bed, terrarium, aquarium, and desks. Once I was given an estimate for $3502, I asked Christian "Is packing included with that price?" Christian responded "Yes, you won't have to lift a finger. Here's what will happen: the company will come that morning, lay out a sheet of plastic to protect your floors, and they will remove and pack every item in your house". Had I not received that answer, I would not have made any agreements with this company. In order to lock in the service, I paid the deductible of $1200. The other half was to be made after the move. Fast forward to November 18th (three days before my move). I receive a call from a woman named Mandy. She informs me that I need to complete another inventory, this time far more detailed than Christian had initially made it seem. We go through my list of items. Through her, I discover that I also needed to mention objects such as my boxspring/bed frame (which, I feel, should have been assumed when I mentioned my bed), a tower fan, and even my trash can (which I had already specifically asked Christian about). Due to these extra items, I would have to add an additional $800 to my initial estimate. Reluctantly, I agreed. In order to afford this, I needed to borrow money from my mother. Three days later, on moving day, the movers arrive three hours late. As soon as they walk in, they begin inventorying my items. During this, they claim that I have items that are not on their list. Items that I had not only mentioned to Mandy, but also gave measurements for. This, I am informed, will cause the price to increase once again. After this I am told that they will not be packing my items, as I had only paid for 30 boxes and not a "full pack". As a result, my total price for the move was now over $6000. I believe the precise number was $6500, however, I do not remember for sure. It is my belief that US Interstate Van Lines consciously lied to me in order to influence my decision to hire them. I believe they purposely misled me in the beginning with the intent of tacking extra fees on later, at a time so close to moving day that I would feel pressured to comply. This company relies on confusion, manipulation, and desperation to make their money and they've been allowed to to it because, technically, they will take your items from point A to point B.

9. L

   Latosha E.

   Source: MoveAdvisor · Lawton, OK to Fort Leonard Wood, MO

   7 Oct 20224+ bedroomPaid $15,557

   Scam Company

   The worst experience ever. I'm in the military and basically had to contract my own move. It was unbeknownst to me that I was dealing with a broker and not the actual moving company. As soon as they received the "Brokers fee" customer service went down hill and got crappy. They contracted Lifetime movers, which was no better especially the customer service. After Lifetime movers packed my household goods and loaded them on to the truck, they wanted me to sign a whole new contract, because the broker for US Interstate Van Lines had my delivery setup to utilize 3/4 of a 26ft truck instead of the entire 26ft truck as I requested. I told them that I would not be signing a whole new contract because I contracted US Interstate Van Lines and not Lifetime movers; however, then they required me to pay an additional charge for using the entire truck. Fast-forward... The moving company had the worst customer service skills ever. The lack of communication as far as responses to phone calls and text messages (which they preferred) was damn near non-existent. They were even hesitant to tell me where my household goods were being stored. To make matters worse... the day my household goods were scheduled to deliver, I literally waited all day for the movers to show up. Then the driver calls to me that he and his team were 10 min out, but a big problem occurred stating that he wasn't aware that he was delivering to a house located on a military base, and that he couldn't because two of his movers didn't have green cards or any other proper identification to get on a military installation, and were not legal to be here... Y'all I can't make this stuff up...? So then they had to wait on a team to fly in from another state, which caused me to wait another day to get my stuff, as well as to request an additional day off from work... Just unacceptable! I highly suggest that no one utilize this moving company, they are scam artist and will charge you more than your move is worth. And they will contract the worst people to move your stuff!

10. A

    Amber G.

    Source: MoveAdvisor · Omaha, NE to Baltimore, MD

    6 Oct 20222-bedroomPaid $4,500

    Never received shipment

    ZERO STARS!! BE WARNED NOW! THIS COMPANY IS A SCAM!  They hired movers who ended up stealing my whole scientific and when we kept contacting them to help us they told us it was no longer their problem. I have now lost my childrens baby pictures, items e received when our friend past away and othe irreplaceable items that the movers could care less about! Horrible company.  Never use any broker!!! Move your stuff yourself!!