9 May 2022 · MoveAdvisor
1.0 out of 51.0
I will admit I was shopping for prices, which turned into a huge mistake. I hope this will keep you from the same.
I needed to move from Colorado to Virginia a small household with one bedroom, washer and dryer, living room, and a harley. US Pro quoted me around $5000 for the move.
Here are the consolidated facts:
US PRO doesn’t move anything, they find a mover for you and you are contractually bound to them. The only thing you do is pay US PRO for that service. Afterwards, they wash their hands and have nothing to do with you.
The mover that comes to your house is not bound to the price given by US PRO. They underestimated my belongings (or the mover over estimated) and my price for the move doubled (They said the Harley would have to take a whole truck, but when they delivered I was a half truck, with everything damaged that they packed correctly in Colorado).
The Claims Department is just that, no kidding, that is the name of the company that handles claims for US PRO. They offered me $150 the first time (everything was damaged, including the Harley)and then went up to $250. When I said no, I want to see how they arrived at that figure for my damages, they just stopped communicating. I have called them once a month (I moved in January 2021 with delivery to Virginia in March 2021) since June of 2021 and still no money.
Do yourself a favor: hire a competent company that moves your goods themselves and pay what you think is too much. In the end you will save money. As for US PRO moving and logistics, they are dubious at best, and I advise not to do business with them. I am certain with the volumes of legal jargon that they make you sign that they have some sort of “legal”right, but not morally. I would talk to an attorney and try to squeeze what they owe me, but I doubt it would be worth my time and energy in the end.
Learn from my mistake and find a better mover!
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