24 Mar 2023 · MoveAdvisor
1.0 out of 51.0
It was a nightmare from beginning to the end. I would never recommend this company to anyone. We were moving from CA to AR.
The916Movers were a day and a half late. They weren’t even the Van Lines company truck that was used.
Two men and a 12 year old boy showed up at my house at 9:00 pm. They were nice and polite but bringing your child at this time of night to assist with a move was very unprofessional and I believe illegal. They arrived with a small box trailer that already had the previous customers items in there. We were told that due to the items that we had they would have to charge an additional $1300. We had no choice but to go along with the new revised amount we needed to be out of our rental. Even though they said we had to pay extra, we were not able to bring our dining room table and 8 chairs and other items because they would not fit in the trailer. I was expecting a moving van. The movers finally finished at 1 a.m. Everyone was exhausted, it was dark and they had to use our flashlight to continue loading the trailer because their battery had died on their flashlight.
I felt sorry for the young boy because he was just sitting on the curb and was very cold. I had to give him a blanket to keep warm.
We had two metal shelving units about 6 feet high and 4 feet wide. They were the heavy duty type with four shelves each. I mentioned these two items because they were 2 of the largest items and ended up being two of the items that were lost along with other items. I cannot see how two units that large can be lost or misplaced.
The mover/packer told us our items were going to a warehouse in Inyo, California that same night, and that there would be a truck leaving out of state to Arkansas and that we would receive our furniture in three days. We’ll after 19 days later we finally received our items. Right away we noticed the two large metal shelving racks were not on the truck. Then I started to notice other items that were missing. This was very upsetting as you could imagine, we waited all that time to have missing and damaged/broken items as well. When I first signed my agreement with the movers I opted to choose the second option which would be $.60 a pound per item that was damaged or missing. I asked the mover, what are the chances that my items would be lost? Slim, he said.
This turned out to be a huge mistake. I believe those racks that I had were stolen because anyone could’ve use that for their own purpose especially someone that is in the moving business. I had the hardest time filing a claim and just recently I received the most ridiculous offer for my settlement of $92. That covers the shelves, two broken lamps, missing boxes, broken computer desk drawer missing plastic shelving units among other things.
I had to settled with the $92 because by this time I was so upset and they had me jump through hoops while filing the claim. I was told by the company that handles the claims, Moving Claims, that I would be receiving a check from Van Lines Express Brand LLC. Now it has been almost 45 days and I have not received my $92 check.
My total charge for moving went from $4700 to $6240.
I tried speaking to the moving company to tell them about my missing items, but after speaking to them a couple times they refused my call they would not call back, or return my emails, they just completely dropped out of communication with me. I should’ve known better when I read the reviews of how moving companies operate. Once they give you a quote, the amount $$$ keeps going up and you are unable to speak with them.
It seems like they pick up random people up off the street to work for them. Who knows what happened to my items that were stolen. The worst part of this is that I am a senior and will never be able to recoup my losses. I was ripped off and it’s a shame.
I am still considering filing complaints with the Department of Transportation as well as a few other entities to hold VanLines Express Brand LLC accountable.
Giving them a 1 star rating is too generous, but I didn’t have the option of Zero star.
Read more