19 Apr 2016 · MoveAdvisor
1.0 out of 51.0
CONSUMER BEWARE!! The only reason they are getting a star is because the actual movers were great even with the deck stacked against them. MILITARY FAMILIES BEWARE. DO NOT USE THEM, as a military wife of 17 years I dealt with a lot of moving companies, this company is the ABSOLUTE WORST. Arron Hernandez, the coordinator is rude, incompetent and should be fired. I spoke with A.H./ A.. Hole in early March to schedule my move for April 18th, . I told him the main reason for hiring them was because I needed packers to pack up 20 or so pictures; my husband and I collect original artwork. I explained that husband recently had surgery and had weight restriction on how much he could lift. After reviewing everything he told me 50/hr for the packer and 100/hr for the movers. A.H. called the day prior to confirm the appointment. The movers show up instead of the packers, they had no boxes ,or supplies to safely transport my pictures . When I finally spoke with A.H. he thought it was amusing that he forgot to send the packers and stated they could pack for me..uh not at 100/hr. If he wanted to do that I felt he should adjust my price. He arrogantly stated that he wasn't going to do that. I asked him if I could speak to his supervisor and he hung up on me. One of the movers called the supervisor and he was no better. They kept trying to tell me that it was cheaper to allow three movers to pack and move me because it was 3 of them. The move was a total disaster, ALOT of my belongings that wasn't packed are still at the old house AND they broke the glass out of the biggest most expensive piece of artwork I own..why because they didn't have it packed right because of A.H.'s incompetency. The movers themselves got the glass replaced and returned my picture to me the same day( hence the one star). I understand that mistakes happen but if you make one be responsible enough to try and accommodate your customer the best way you can, not just say oh well and be arrogant about it. a $500 job (including packing and moving) turned out to be $700 because I paid 100/hr for them to pack. I was stuck between a rock and a hard spot and they knew it. I will be posting this post on the website military families use to look for movers to make sure the are aware if this companies practices. This company should be named wrongway or rudeway moving because that's exactly what they are.
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