13 Mar 2021 · MoveAdvisor
1.0 out of 51.0
I booked an appointment for a piano delivery at 7pm last night. My appoint was canceled (even though there were SEVERAL times available online to book). Manager called me and said the earliest the delivery could be done was 7am. I said fine. It’s now an HOUR past my scheduled time and still no delivery. No eta. Nothing! I’ve had to call made message more than twice to find out what is going on. I was told the he didn’t even know what was going on. Then I received pushback and excuses. Apparently the driver had a personal emergency which caused them to go back to Dallas to regroup. Then the manager had the audacity to tell me well, “I gave you a one hour window when I called you and said the earliest would be between 7am-8am.” I said, “No, you never said that. You specifically said 7am. You never said 7-8 and I had you on speaker phone with 4 witnesses in the car to what you said.” He replied, “I know what I said and I told you 7-8 and so did the email.” Sir, your email said my piano service would be done at 7pm. Not 7-8am, nor did you even send me a confirmation or updated email on the time.” He then gave me more pushback and blamed it on it being a Saturday morning! As a company you have a responsibility for ACCOUNTABILITY. Regardless of what day of the week this is. I’m am VERY upset. I did my part, drove 40 mins across town and have been waiting longer than I should have to and trying to track down people I paid to do a job. Then the manager hung up on me and canceled and said he tried to help me but he didn’t. Please avoid at all cost!
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