Agility Van Lines

Reviews

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1. A

   Arez P.

   Source: MoveAdvisor · Boston, MA

   19 Dec 20231-bedroomPaid $3,000

   Excellent Movers

   Asaac Alfred and Michael provided an outstanding moving experience that exceeded our expectations. Their professionalism and strong work ethic were evident throughout the entire process. They handled our belongings with utmost care, ensuring everything arrived in perfect condition. Their attention to detail and efficient teamwork made the move smooth and stress-free. They demonstrated a high level of professionalism, and I would highly recommend their services to anyone in need of reliable and dedicated movers.

2. F

   Farhad H.

   Source: MoveAdvisor · Aberdeen Proving Ground, MD to Greeleyville, SC

   29 Mar 20234+ bedroomPaid $18,000

   Estimate

   Great working with John. Really enjoyed the process. We never get to choose this company as my work was moving us but definitely one of the best experiences I had. I will recommend this moving company.

3. D

   Debi L.

   Source: MoveAdvisor · Callao, VA to Hallandale, FL

   21 Jan 20233-bedroomPaid $2,000

   Best moving company we have ever used

   We have used Agility twice for our moves and we picked the absolute best company to work with. From the moment I called to request a quote to the final delivery they were unbelievably responsive and answered any and all questions. They were honest and upfront. The movers for both moves were really careful with all of our furniture and possessions. This time Vino and Nigel delivered everything and we couldn’t have been happier with them. I would be remiss if I didn’t mention Richard, Shane and Denise in the front office. Best moving company we have ever used!!!

4. K

   Kim P.

   Source: MoveAdvisor · Baltimore, MD to Clearwater, FL

   22 Aug 20223-bedroomPaid $9,000

   Moved me from Baltimore to Clearwater.

   Alex and his crew did a great job packing me home in Balimore. Then, Sam and his crew did a super job unpacking my belongings in Clearwater. Everyone was polite, efficient, and very hard working! It was my second time using Agility. I highly recommend them for your next move.

5. J

   Julie L.

   Source: MoveAdvisor · Wheelersburg, OH to Fernandina Beach, FL

   8 Aug 20221-bedroomPaid $4,800

   Movers

   We found Agility on Angie’s List. They made contact with us right away. They were professional from the start. The movers were very kind, clean, and attentive. They made contact with me in regards to when they would show up at my home. They worked very hard to ensure my belongings were wrapped and put stickers on every item. I’ve never seen anyone pack a moving truck like they did! I let them know when I was available to receive the items at my new location in North East Florida. I had my belongings five days after they left with them from Ohio. Once again the movers made contact with me several times on their estimated arrival time. They worked fast unloading and putting items anywhere we asked them. We will only use Agility in the future. If you’re looking for a moving company I highly recommend this company. We have used many companies in the past and this is the first time we have been completely satisfied.

6. J

   Jan S.

   Source: MoveAdvisor · Dixon, IL to The Villages, FL

   2 Aug 20223-bedroomPaid $7,000

   Great customer service

   Great company to deal with from start to finish. We moved long distance, which isn’t easy, however they took a lot of the stress away. On the phone they had me walk from room to room and tell them everything that was going in the truck. Then we figured out how many boxes would be packed. Inside outside stuff all accounted for to go on the truck. Then we had to store our stuff for a month before our home was ready. We called them a week before our actual move in to give them the date and they were there on time and moved in our stuff. They were professional and moved everything to each room it belonged, not just put it anywhere. They gave us peace of mind and took most of the stress away from our long distance move. Good company, easy to deal with, professional and caring!

7. P

   Patricia P.

   Source: MoveAdvisor · Chicago, IL to Ferdinand, IN

   17 Jul 20222-bedroomPaid $100

   Very professional

   We requested a quote for an interstate move using Angi for recommendations. Agility was very responsive and they provided some very useful information about what to look for in a moving company. Their quote was competitive but we ended up going in a different direction for our move. We were very impressed with their professionalism and responsiveness.

8. E

   Elizabeth S.

   Source: MoveAdvisor · Roslindale, MA to Ann Arbor, MI

   28 Aug 2024StudioPaid $4,000

   Moving

   Services were great at pick up and drop off. The movers were very kind and personable. However, most of my frustration came between those dates. I had originally been given one estimated delivery date and an idea of how many days it would take for my delivery to arrive. My furniture and items were delivered a week later than expected. While I waited, I had reached out to the owner, who was the person I was in contact with the entire time, but I never heard back from him. I had to call the main office to get updates about my delivery. I received no updates or information about my items until I received a call that my items would arrive the following day.

   Response from Agility Van Lines

   Thank you for sharing your experience with us. We're glad to hear that the pick-up and drop-off services, as well as the interactions with our movers, were positive. We truly value your feedback and are sorry to hear that the communication and delivery timing fell short of your expectations. We understand how frustrating it must have been to experience delays and a lack of communication, especially during such an important process. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused. Your feedback is important to us, and we'll be taking steps to improve our communication process to ensure that our customers are kept informed every step of the way. We hope that, despite this issue, you are settling in well with your belongings, and we appreciate the opportunity to have served you. If you have any further concerns or questions, please don't hesitate to reach out. We're here to help.

9. J

   Joseph R.

   Source: MoveAdvisor · Amesbury, MA to Venice, FL

   22 Oct 20222-bedroomPaid $7,899

   Move from MA to FL

   John was very nice to work with. Initially I thought the crew exceptional. They had to work a delay in delivery due to a hurricane during the planned delivery. At delivery, no problem with large items. The problem was handling of boxes (packed by owner)-they were clearly treated roughly- upside down, dropped hard enough for plastic file boxes to break open. One antique lampshade, packed by itself in large bubble wrap in a bank box made to hold heavy files, destroyed. It's that little extra care that was needed that stopped this move from being as perfect as humanly possible. I've made lots of and all kinds of moves.....

10. T

    Thaddeus B.

    Source: MoveAdvisor · Hope Mills, NC to York, PA

    26 May 20243-bedroomPaid $120,000

    STAY AWAY

    They cannot be trusted. The movers themselves are good people...the front office and sales people take NO accountability. Give one quote only to have to jack up the prices...4k more than what was agreed upon. I had to be out of the house so I had no choice but to pay it. Horrible company. Do yourself a favor and hire another company. STAY AWAY

    Response from Agility Van Lines

    It is truly unfortunate that Mr. Burger feels that we are not to be trusted. Accountability is the embodiment of our company culture and is why so many of our customers are happy with our services. Our quotes are provided with a collaborative effort of both our salesperson and the customer. We use an inventory list at the start of the quoting process that the customer provides to us. This inventory list is used to accurately estimate the cost, services, time, manpower, and space required. That estimate is then emailed to the customer for review and acceptance at the time of booking. This process was completed with Mr. Burger on January 15th, 2024. Mr. Burger scheduled his move for 190 items which included 10 dish pack boxes, 27 large boxes, 60 medium boxes, 10 wardrobe boxes, and 83 miscellaneous household items. The service that was ordered was to fill our 26 ft truck to capacity (1768 cubic feet). Any additional items added to this list would be Mr. Burger's responsibility should the items not fit into our truck. As I do personally with every customer, I called Mr. Burger on 2/26/24, 4 days prior to his scheduled pickup date for Quality Assurance. During this call, Mr. Burger removed his lawn mower from his inventory list and added a refrigerator. I confirmed these changes with Mr. Burger and confirmed the reservation to utilize the capacity of our 26 ft box truck. Upon arrival at Mr. Burger's residence for pickup on 3/1/24, instead of requiring the packing of 10 wardrobe boxes as scheduled, Mr. Burger requested the packing of 39 wardrobe boxes. In addition, instead of 190 total items, Mr. Burger requested us to move 201 total items. Our foreman advised Mr. Burger that these additional items would not fit into our truck and would require an additional 884 cubic feet and a second truck. Mr. Burger requested a revised estimate and cost for moving the additional 884 cubic feet. The additional cost for this service was $6,441.16. At that time, Mr. Burger asked for a discount and also wanted to know if we would be able to coordinate a second truck to come to his home on short notice. I made the adjustments requested and sent a second truck to Hope Mills, NC, the next day. At Mr. Burger's request, I provided another discount of $2,000.00 on the overage amount. This was a huge discount on the expenses that we incurred for sending a second truck. Mr. Burger agreed to these requested changes in writing prior to services beginning. As Mr. Burger acknowledged, our movers are good people. Everyone in the office are good people as well. We are truly a team that cares for our customers and each other. It is always our goal to demonstrate this to customers with our commitment to service, both when things are going well and when challenges arise. We appreciate Mr. Burger’s business and are unhappy that he was not pleased with our efforts. We understand being charged $4,000 more than what you expect to pay can be overwhelming and stressful. I don’t know anyone that would be happy about that; I surely wouldn’t. Keep in mind, there is only so much we can do when a customer adds a lot of volume on the day we arrive. If it had been a small amount and I had room, I could have done it as a thank you for your business. As a result of it being so significant, I couldn’t do it for free. Mr. Burger reserved his move for one full truck; I could have substituted items at Mr. Burger's request until the truck was full for the same price agreed upon. I also understand that Mr. Burger wanted all his items to be moved, and most of us probably would as well. I just couldn’t do it for free. I had another truck and crew arrive the very next day with a lot of logistics and favors to make that happen. I really tried to help him. We have an excellent reputation, and that means the world to us. We are very saddened that Mr. Burger felt it necessary to write such a review.