Alpha & Omega Moving and Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. S

   Sean C.

   Source: MoveAdvisor

   19 Jun 2014Paid $12,000

   Courteous and skillful.

   Wonderful service from Alpha & Omega! It was appropos for a truck to slowly pass by our house for us to take down the details of the company. I know that most moving companies will have at least 40% of unsatisfied service, according to my wife, she did all the research before we jumped in with all feet. This move was very stress free considering we were doing what we thought was a difficult move - from a 4th floor walk up in Los Angeles to New York. Alpha & Omega was a lucky choice of ours!        .

2. V

   Vicki O.

   Source: MoveAdvisor · Spokane, WA to Kalispell, MT

   21 Dec 20173-bedroomPaid $8,755

   Good experience.

   I had read negative reviews online and was very worried that the movers wouldn't show up when expected or would handle my things carelessly, however my experience with Alpha Omega Moving and Storage was mostly good. The crew that loaded my things seemed very experienced. They wrapped my furniture in blankets and secured them well with tape. They were very careful in loading everything onto the truck. My load was delivered from storage within 4 days of the earliest available delivery date I had given them, and that was two states away from where it was stored. The delivery crew was also very careful and considerate. They made sure everything was placed where I wanted it. I was especially concerned about my expensive piano, and I have to say it survived the multiple loading/unloadings and over 4 months in storage in great shape. My criticisms are that they use the cubic feet method (as opposed to weight) of estimating and charging which seems to me that it could allow for padding of charges. They also don't refund any unused storage payment.

3. L

   Laura

   Source: MoveAdvisor · Tacoma, WA to San Diego, CA

   6 Jun 20172-bedroomPaid $2,850

   Liars And Thieves.

   When I inquired about Alpha Omega Moving and Storage, I received a call from a man named John Gallo. He claimed he was the owner. He told me an entire story about how he was previously the VP for Allied Van Lines, that he owns the business with his sister and brother and between them they had 90 years experience. He said the company drug tests their employees and runs background checks on them. He invited me to look at their reviews and swore they had amazing things to say. I did google them, and saw mostly negative reviews on yelp and other websites, however on google it sounded as if people had been paid to write in some of their good reviews. They sounded generic and fake at times, but it was this way for many other moving companies as well. I should have listened to my gut instinct, but I was running low on time and funds. When I inquired why there were some low reviews, John  Gallo explained that the company used to run all over the country and had other employees that were no longer with them. He blamed these "ex" employees for the poor reviews of items being broken or prices being raised last minute. That was the number one complaint I saw, was people were quoted one price, just to have a much larger amount added in later. He swore this was no longer an issue since he took over, and that they only operate from CA to WA and back for better service now. This was a lie as the movers told me they had just come from Chicago when they later arrived.. He quoted me $1600 for EVERYTHING I said I had. I even explained that I may sell a few items before moving and would have less. The only reason I proceeded with them was because I was quoted higher prices from other movers. I had explained to John Gallo that I had only $1600 to spend. If my estimate was not accurate we would have trouble. John Gallo gave me his word that the estimate would have "wiggle room" for items that may have been forgotten to be mentioned. His exact words were "People always forget certain things here and there like the vacuum or microwave, so this estimate is for certain going to cover everything you've told me and more if needed. I think it will suffice so much you'll actually be able to take some money off if we need to. The day the movers arrive, if you've sold anything then we'll lower the cost. Just give me a call and I'll let the movers know. No problem."First, I was told the movers would be coming on Saturday May 13th. They called Thursday evening to announce they would arrive between 3pm-5pm Friday May 12th. This cut an entire day off for us to prepare. We were scrambling to finish packing and I had to call out to work in order to finish, losing more money. Then, Friday rolled around and no movers. At 7pm I get a call that they will arrive at 8pm. They showed up at 8:30pm. The first mover Johnny Hernendez took out all of the paperwork while his partner began grabbing things and loading them up. I have moved many times and movers NEVER begin loading until the contract is signed and all final numbers are discussed first. I was also told that there would be 3 men to help, there were only 2. The entire first 2 hours while his partner loaded the truck, Johnny kept telling me to just sign things without clear explanations. He said they were just papers saying they are not responsible if certain items are broken, etc. I did not realize I was signing papers that stated in small print that any stairs were $75 EACH flight, any elevator was $75, and any "long-haul" which is over 75 ft from the truck to the door of the aprtment was another $75! I was never told any of this to begin with. I had an elevator and also two flights of stairs between the two apartments. Again I have moved once a year for 9 years and have never heard of this from any mover. They stated from the truck to the elevator, which was a short 30ft, and then the elevator ride up, and then 30 ft to my door was over 75 ft so they charged me $75 for that. I was not aware that Johnny was having me pre-sign part of the contract so that he could fill in the numbers after. Also I specifically told John Gallo that I would definitely have about 15-20 LARGE boxes from Uhaul. However he told the movers I said medium boxes. I kept asking Johnny Hernedez what my final  numbers were and he refused to tell me, just kept saying I have to wait until everything is loaded. Made no sense to me, but I had no time to find other movers since we were supposed to leave from WA to CA the next day. Since one man was doing most of the work (we tried to help to speed it up and they refused saying it was a liability for us to touch our own things), the loading of the truck took over 5 hours. By the time they were done, it was 2am. They also let me know they had been up for over 24 hours, and intended to drive our things immediately back down. This made me wonder if they were on drugs. So when Johnny finally told me the grand total, it came to $2600. An entire extra $1000 for the exact items John Gallo and I discussed. I had exactly everything I had told them I would have, no more. He counted every little thing as a separate item charging me for it, such as my patio table, then he charged for EACH little, plastic patio chair, even though I had said I had patio furniture and I was quoted for it as a whole, not 5 separate items that were small and weigh nothing. The chairs were also all stacked not taking up space. He also argued claiming I supposedly  would have 15 medium boxes but I really had 17 large boxes, saying it took up so much room that it would add an extra $1000. I had said 3 times to John Gallo I would need 15-20 LARGE boxes and we went over the estimate 3 times. He lied about having any "wiggle' room in the price. Johnny Hernendez taunted me to go ahead and call the boss. He knew it was late Friday night or now 2am on Saturday and no one would answer. I tried calling  John Gallo and surprise, no answer. I texted him everything that was happening and never heard back from him at all over the next 3 days. I told the movers I did not have this money, but they refused to unload my items. They said IF they did I would still be charged for their labor. I told them I wanted to leave behind a few items then to lower the price, even though they were on my list to start with, and they refused. Johnny called his operations manager (but stepped outside where I couldn't hear), and when he came back in he said "My ops manager says we ARE taking the items and leaving the price as it is. You can call the office Monday and speak to someone and they can give you a discount for everything. But we are not taking anything off at this point or we would have to recount everything. We are tired we have been awake for over 24 hours and we have to head out." When I asked about if they drive day and night he said yes and if we weren't in CA at the time they arrived, which could be earlier than what we discussed, I would be charged even more for storage. I didn't know what to do as I had no time left, I had to be in CA for work by a certain date and since it was the weekend no movers would be available to book last minute. I was forced to accept the papers against my will stating the $2600, as they refused to remove or unload my items. However I did write that I asked the movers to unload items and they refused, on the contract. My mother was there to witness everything. On top of that, despite not letting me take anything off, I had one last piece of furniture sitting in my living room that I had discussed with John Gallo and the movers from the very beginning. It was a wooden, boat shaped bookshelf that I was trying to sell. I was unable to sell it so I was told we could add it on for $60. Again the movers knew about this from the beginning. However because it was heavy and they were tired, they refused to load it. They also said it was not included in my paperwork with the $2600, the extra $1000 they added on. So they would not unload what I wanted or let me leave certain items behind (which no one should ever be forced to have to do the day they are moving) but refused to load the one item we wanted. This particular piece we bought from a furniture store for $800 only 3 years earlier. Johnny Hernedez and I began arguing and he tried to yell and intimidate me in my own apartment. I think he thought he could just say or do whatever he wanted since I am a woman and it was just myself and my mother. We felt very uncomfortable and bullied. My mother tried to ask if he would at least take it outside for us since we would HAVE to leave it, he ignored her and walked out and they drove off with our other items. We were forced to move this very heavy item ourselves into our hall and just write a note saying "FREE" on it. What a loss. I still can not believe all of this as I am writing it. My mother and I were supposed to take our time down to CA and had a couple of stops planned out, but since the movers said they would be driving day and night and wanted to squeeze in a few more jobs in CA, we had to cut everything out and drive 9+ hours a day to try to make it. They arrived shortly after we did, if we had not been there they would have charged us more for "storage". On the way down I had tried to call John Gallo, I had to use a blocked number so he would answer the phone. When I asked him if he had received any texts, he replied no. He also hung up on me in the middle of talking, but when I called him back he pretended it was an accident. He also continued to talk to a coworker while I was on the phone and trying to go over everything. I heard him order a cup of coffee, and suddenly he goes "I am in the hospital about to have heart surgery, I can not go over all of this right now. I just can't handle it." Then hung up on me again.I called numerous times to the main office and finally received a call back from a Phil Cohen who claimed he was a manager. I asked about John Gallo and Phil told me he was definitely NOT the owner, but just a sales man! Phil offered to take a small $300 off for our troubles but confirmed himself saying that just because my boxes went from a medium size to a large size should not add $1000. I actually recorded him saying this. Yet he had no good or clear explanation still of why my price did in fact go up $1000. He also did not put a AAA discount on the new, total price like he did the original one. He argued we were getting a huge discount with $300 and did not care at all about our left behind $800 piece of furniture.When the movers arrived in CA they had attitude and had the audacity to tell me I had kept them waiting while I went to go get the final cashiers check. I had to call relatives for the money because I literally did not have the extra funds. I was using my entire bonus from work and tax refund for this move and it was completely wiped out from them. And now I owe relatives money back. They refused to unload anything until they had a cashiers check in hand for the full amount or they would keep my furniture. They finally moved everything in and added another $250 for the two flights of stairs. That "$300 discount" was put back on with all of their charges for stairs. It was supposed to be $75 per 8-10 steps (is it 8 or 10, makes a huge difference but they would not clarify) yet they added $250 back on. I just wanted these men gone and out of my life at this point. I had also requested a different mover than Johnny Hernendez since he had been so awful and they refused. Once they were gone, we realized we were missing a couple of boxes of kitchenware, and old, valuable, classic records that were my grandfathers. We also noticed our coffee table was not the same. It looked VERY similar but was in fact larger and scuffed up. They had swapped ours out for this one. We tried to call Phil Cohen again and email him to let him know, and received absolutely no response. I am reporting them anywhere possible and warning anyone to NOT use this moving company. I am also reporting them to the Federal Motor Carrier Safety Administration. I would have reported sooner but had no time between rushing to get to CA, unpacking and immediately starting work.  I do not know how this is legal, and I hope the government begins to crack down on moving companies taking advantage of people, holding their items hostage and raising their prices once they have your items. It is not right or moral. .

4. B

   B. C.

   Source: MoveAdvisor

   23 Apr 2017Paid $3,200

   Worst Moving Company Ever!

   Alpha and Omega Moving and Storage is the worst moving company ever! Not only did the quoted price double, half of our belongings were never delivered or were "stolen". Specifically my 10 yr olds complete Lego collection. They have still never made good on any of the loses. Hope this company goes bankrupt. Please help see that they do, don't use them. You'll be sorry.

5. S

   Sue B.

   Source: MoveAdvisor · Monroe, WA to Concord, CA

   17 Mar 20173-bedroomPaid $6,400

   Alpha & Omega Moving & Storage.

   It has taken me three years to get over our experience with this company. We moved in March of 2014 First, the quote was provided over the phone, no-one came to our home to inventory what was being moved. My husband walked from room to room on the phone with Meesha and told her exactly what was in each room and in the garage. The quote was $2,200 On moving day, the driver showed up with two assistants in a rental truck. It seemed to us the truck was too small to move our possessions, as they already had another group of items loaded into the trailer. After several hours of loading, the lead/driver told us that (1) there was much more there than anticipated and the charge would be over $6,000!! And (2) They would not be able to load all of our belongings. With the majority of our possessions loaded, we felt we were between a rock and a hard place. Feeling we had no other option and already far further into the afternoon than planned, we went ahead. We loaded the items left behind onto a pallet and shipped them bu UPS Freight at an additional charge. The truck arrived when expected at the destination. There was some damage to various pieces of furniture. Payment could only be made by cash or money order! No checks, no credit/debit cards, and paid before unloading. When they were finally finished, they ended up taking off with our hand truck. This company is truly a bait & switch operation. If we ever need to make another interstate move, we will go with a nationally recognized carrier. AND they will have a representative who comes to our home to provide a binding estimate.

6. W

   Wendy

   Source: MoveAdvisor

   27 Feb 2017Paid $3,600

   NIGHTMARE!! Do not use this company!!

   I wish I would of took the time to look into this company before using them! They are the worst company I have EVER worked with. They quoted us $1200 to move our things from California to AZ and ended up charging us triple that $3600. We were supposed to receive our things Thursday never got there it hadn't even been loaded again called multiple times no one could give us an answer on when our things would arrive, finally they said Sunday Monday, we again called multiple times and again they said our things had not left California now it's for the following Wednesday. Complete nightmare they will quote you a low price to lock you in once the movers arrive they slap you with additional charges that you are not expecting and leave you with no other choice but to use their terrible services. When the movers arrived they made us sign a bunch of blank papers with out totals and then they rack the "total" up and you get screwed over because _"you signed the contract" they are extremely misleading rude and tell you you should of read the contract before signing -They don't care about the customer avoid yourself a looonggggg nightmare.

7. J

   John H.

   Source: MoveAdvisor

   1 Nov 2016Paid $29,000

   My experence with Alpha & Omega.

   DO NOT!! Hire this so called company!! They quoted me a price at $1,400. After they so called loaded there truck, it was now $29,000. And I needed to help them load the truck because it was getting to get late. 11:00 P.M. I needed to leave that next day so I had no choice. When the truck finally got to my new address, my 1700 cc yamaha had a dent in the rear fender. Of course they stated it was there before it was loaded. BULL !! They also lost 2 of my large boxes which had important papers,computor, T.V. and good clothes. I did let them know about the boxes and contents. They stated it was on another truck and would be delivered soon. 7 phone calls and 1 year later I DID NOT receive a thing. They kept denying everthing. THEY ARE A SCAM!! Please, for your peace of mind,Hire someone else.

8. J

   John E.

   Source: MoveAdvisor

   11 Oct 2016Paid $2,800

   3 weeks after they delivered the wrong bed, still waiting on my bed.

   It's been 3 weeks since they've delivered to my final home. They delivered the wrong bed. My box spring and mattress is still no where to be found. I've called everybody I can, still getting the run around. They never call you back. They tell you they'll call you a couple days in advance - maybe 12 hours, and it's not 'dispatch' but the actual driver - the final one could barely be understood. I'll be contacting the BBB, posting everywhere I can about how terrible this company is.

9. T

   Tim

   Source: MoveAdvisor

   23 Nov 2015Paid $5,500

   California to Florida Move.

   Please do not use this company..we can only hope they go out of business..they came to pick up my items and wanted to charge me double the amount quoted originally..many of my items arrived broken..they left some of my items in California because they said there truck was full even though they agreed to bring all of my items. If you value you your stuff..you will not use them.

10. M

    Maria G.

    Source: MoveAdvisor

    11 Nov 2015Paid $2,800

    You will pay double and more.

    I had the most horrible moving experinence hiring alpha and homega Moving and storage. They quoted me $1200 to move from California to Colorado by the time all my stuff was loaded in their truck they raised the price to $2100 And on the delivery it raised again to $2800 I had so many "missing" boxes and many damaged furnitures I called the office several time and didn't get response from them and when they did the agent Phil was very rude and hanged up on me several times. I was not sure how to proceed and felt a victim of moving scammers. I found out that there is a way to deal with it by filing complaint at the FMCSA (federal motor carrier administration) I'm sharing the link below for filing complaints with you for those who got scammed by this company already. If you are looking for reliable company, this one is NOT to be hired.