Alpha & Omega Moving and Storage

Reviews

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1. J

   Jessica H.

   Source: MoveAdvisor

   6 Nov 2015Paid $3,700

   Beware of Moving scammer.

   I moved from California to Washington And hire alpha omega movers They sound like a legitimate company but during my move I realized that I hired the worst company ever. They cheat me with the moving quote and over charged me. They almost doubled the original estimate. The move was delayed and I received my household good about a month late with so many damages and missing valuable items such as art jewelry and electronics. I've called the office several times and the owner Phil (which I found out later by the dot that it's a fiction name and his real name is Ofir) Was very rude and hanged up on me several times. I filed a complaint with the dot and still waiting for my case to be resolved. Save yourself time, money and emotions and find other company. Check their yelp and bbb to get better picture of what's going on with those scammers.

2. B

   Brian

   Source: MoveAdvisor

   3 Nov 2015Paid $3,587

   DO NOT USE ALpha & Omega Moving And Storage!!

   I would first like to say (and I hate saying this), that I am a disabled veteran that suffers from many problems including agoraphobia and panic attack disorder, so my home and the things in it are a integral part of my life. It started with the first call, we gave them a list of items that we wanted moved, and they gave us a quote. Then moving day came, they called us and said they would be there in 45 minutes, we waited for hours. They finally called several hours later and told us they couldn't make it that day, but they'd be there the next. As stated they arrived the next day, they pulled into my driveway in their Penske rental truck (which should have been my first clue), and started to move things. The first hiccup started with my air compressor, when she quoted us our price she put down that my compressor was a 6 gallon pancake compressor even after we said 6,0 and that it was almost 6 ft tall. He then took hold of my sandblaster and called out to his helper that this was the compressor. I corrected him and told him, no that's the blaster, he then proceeded to tell me that I was wrong about my tools because the sandblaster was a 1 gallon tank. After we got that all figured out, they then charged us an extra charge for the compressor because it was labeled as unstackable and it took up more air space. About this time, the second man fell ill and started vomiting profusely all over my driveway and my grass, he did ask for a bucket of water though, and rinsed it off the cement and into the grass. He spent the rest of the day laying down and sleeping in the front of the truck. He then went inside our house and started moving things out. He got half of the things out, and said they were done. I asked him about the rest of the stuff and he said that, that wasn't what he had on his list even though our copy did. He got on the phone and was on there for over an hour, and when he was done nothing had gotten accomplished they said it wasn't their problem. I asked what we were supposed to with the rest of our stuff, he just shrugged and smiled and said sell it, we left the next day so some of the stuff got left in the house and other things were given to friends, over three thousand dollars worth of stuff. Our original quote 2,139 and our cost ended up being 3,587. We made our move and waited for our things to show up, we were putting it all into a storage unit so we rented one, thinking our stuff would be there soon. 21 days passed and we heard nothing. 5 days later we called and they said the truck would be there in 3 days. Those days passed and still nothing, finally after waiting a total of like 41 days our stuff showed up, though he called and said he'd be there in 30 min and he showed up 2 hours later. He showed up by himself and barely spoke English, my wife had to help him unload a few things because it was to heavy for one person. He emptied the truck and we found that we were missing a hand built table that I built for my wife, some of the boxes looked like someone played soccer with them and everything inside was broken, my 3000 dollar Mac tool box was bent,chipped,and scratched to the point where the top box won't sit level on the bottom box anymore, two of my work benches were broke, and one of my flat screen led tv's was hanging out of the box even though it was packed in a uhaul tv box and wrapped tight in tape upon pickup. We then began the claims process, we sent them all the paperwork they asked for and the pictures as requested as well. 30 days later we received a email saying they would settle at 68 dollars, there should have been more than that in late fees alone even Phil agreed with that part. I was dealing with Phil about this but he doesn't seem to care to awful much as he gave himself two separate deadlines to get back to me and failed to complete his tasks. The last time I spoke to him he said that he would talk to claims and get back to me, we then got a incorrectly spelled email dealing with the "instractions" for filing a claim, which we had already done. I have notice that they are not accredited by the better business bureau, they have plenty of negative comments on there as well. Alpha & Omega has since posted that they have remedied the problems, but I see no such change. I strongly urge people to not use this company, I will be pursuing other legal remedies, and also pushing for getting their name known to as many people as possible.

3. A

   Amy S.

   Source: MoveAdvisor

   23 Sep 2015Paid $3,300

   Beware of these Scammers.

   This is an unethical company. Just read the reviews on Yelp and they are all negative. They call you constantly to get your business, but if you have problems, they don't answer the phone or return emails. They quoted me much lower on the estimate and I gave them an exact account of all my belongings. They raised the price over $1,000 on a one bedroom move that I have done many times for much lower.  They picked up my belongings on 7/28/15. The movers were late and smelled like marajuana. They had tried the day before to pick up my belongings over the course of 2 days instead of one to save them time. It's only a one bedroom apartment.  They told me over and over that my belongings would be in North Carolina very fast because I was on their usual "route". I called over and over to see where my stuff was and they kept saying it was in their storage facility in North Carolina, but they were backed up and busy so I had to wait for a truck. I got a call from another moving company on 9/23/15 (over 2 months later) that they were now bringing my things from Los Angeles and it had been there the whole time. They kept my things in California, lied about it, and then passed off the job to another company because they over booked.  I have moved many times and this was the worst, most stressful move I have ever had. The sales rep (Jaymee) blocked my emails (they all came back to me) and never returned my many calls. When I finally got a hold of Phil, the transportation supervisor, to file a complaint, he yelled at me and hung up on me. It was the rudest behavior from a moving company I have ever witnessed.           .

4. N

   Niranjay

   Source: MoveAdvisor

   29 Aug 2015Paid $2,500

   Very poor and frustrating.

   VERY DISAPPOINTED AND FRUSTRATED.. Found their staffs to be VERY RUDE, ARROGANT and non-cooperative. After delivery address was provided (within a week of pick-up date), it took 20 days to deliver (that too after several phone-calls and follow-ups). while making the booking the lady over phone (DEE BLAKE) said that Washington is their "home-state" and they will deliver within 4-5 days after delivery address is provided, but YES, it took 20 days.. Every time I called-up to follow-up, the person on phone (PHILIP) asked me to read the contract which says delivery will be done within 21 days. So, a word of caution IF anyone is willing to hire them (or may be any other moving company) - PLEASE READ THE CONTRACT CAREFULLY LINE-BY-LINE and DO NOT GO BY WHAT OPERATOR SAYS over phone. DEE BALKE, in my case, was "extra" sweet over phone and told all I wanted to hear about the move(i.e. it will be very fast, will be taken care without any issues etc etc), but in reality things are different. (in fact - I would recommend DO NOT HIRE THESE GUYS - THEY ARE THUGS) On delivery, noticed that ONE BOX WAS MISSING(contained my son's X-box one with extra controllers, games, kinnect and few other items), DINING TABLE could not be assembled as they had LOST the screws, SOFA (newly bought) was DAMAGED and despite bringing this to delivery person's notice, he did not care and left with RUDE and ARROGANT remarks WITHOUT taking my signatures or verifying the number of items. I just filed a claim-complaint and hoping to hear back from them (with the experience I had, this is very unlikely) Their estimates are UNREALISTIC. I ended-up paying1 1/2 times more than what was estimated. During pick-up there were lots of issues with the pick-up man and interestingly, you cannot cancel the pick-up as they've already charged 15% from your card. If u cancel, this amount is Forfeited. During delivery, the delivery man will not start unloading UNLESS u pay the balance amount. Once u pay the amount, then they will start finding ways and means to get extra money by saying the truck woudnt fit here so u need to pay extra, the distance to carry is more than 75ft so there's an extra charge etc. etc.. MY SINCERE ADVISE - PLEASE DO NOT HIRE THESE GUYS FOR ANY OF YOUR NEEDS.. I wish someone from legal department notices these comments/feedbacks and takes some action against these "un-professionals" causing so much of agony and pain to fellow-citizens..

5. A

   Annette

   Source: MoveAdvisor

   23 Jul 2015Paid $5,908

   Disgusted customer.

   This was the worst experience I have ever had. I revived my belonging 30 days late. My boxes were torn up I'm missing some objects. They doesn't answer their phone nor return call concerning my things that are missing. I would advise you not to use this company no matter what. They will eve quote you one price then charge you another once your things are on the truck. All I can say is run run run dead beat company.

6. L

   Lev P.

   Source: MoveAdvisor

   13 Mar 2015Paid $11,000

   Horrible. Overcharge, damage items and don't respond.

   Do not trust anything they say.  They will quote one price and charge you double.  Plus they deliver damaged goods.  Buy insurance and better yet go with another carrier.  Quoted me for a move and then charged me almost triple I received my first estimate from Dee Blake on August 7th. Damaged my property and my goods then offered to settel for $64.

7. J

   Jared

   Source: MoveAdvisor

   18 Oct 2014Paid $1,160

   My Letters To Alpha&Omega: Mover BEWARE.

   I wrote this email to explain everything that happened. I am VERY Dissapointed with everything. I feel decived, ripped off, and jerked around. I will never deal with these people ever again. Make sure you ask questions because they like to not disclose information until it is too late! MOVER BEWARE!                                                                         "To Whom It May Concern:                                               Let me first start off by saying I am not an experienced mover. In fact, I am quite a novice. When I decided to move back to Las Vegas, Nevada from Sunny Southern California it was a big deal for me. Having heard friend’s stories of moving themselves with a “u-haul’ (never anything good), I decided that hiring movers would be the way to go. Knowing that I would have professionals moving me from one place to another insured and I wouldn't have to worry about anything getting damaged or inconveniencing any of my friends.   I went online to get a quote and within 24 hours I had 8 moving companies contacting me for my business. “This was pretty easy,” I thought to myself. I got several quotes, most within 50 dollars of each other. What it came down to was who made me feel the most comfortable with entrusting my personal belongings and who could make moving my life from one point to another the easiest.   With that being said, Meesha contacted me from Alpha & Omega Moving and Storage.  At first she was a really nice person who had answers to the few questions I had. All I was concerned with was getting my belongings there in one piece, as easy as possible. Since it was a month in advance and only one room of stuff, I figured it was going to be super easy from start to finish.   She asked me questions about what kind of belonging I had and took my inventory. It seemed very simple and I was so glad about that. I only called in once to change the inventory since I decided to leave the dressers and night stands behind. I then had my final estimate. The price was very reasonable and I was expecting just that. It was all around $1000.00 dollars and that was in my budget.   The weeks past and my move came sooner then I thought. It was less than a week before my move and I had yet to hear from the moving company about the pick up time on the 15th of October. I figured it would be sometime early in the morning. I did not really have a clue because no one had called to tell me otherwise. I planed my moving day accordingly to the information I had, which was none, thinking that I could arrive at my destination and prepare for the movers to drop my stuff off and do some stuff for my work since I was transferring job locations.   Sunday, October 12th rolled around and I emailed Meesha requesting information as to when the movers would be there to pick me up. Monday, October 13th came by and I heard nothing. So I waited until Tuesday October 14th and wrote another email early in the morning. I had still heard nothing back from the moving company. No one called me to set up a time or confirm anything. I then called the office around 2:30 pm and someone answered. I asked for Meesha and she was not available. I asked if I could speak to someone in regards to my pick up time for tomorrows pick up. In my mind, it was less that 24 hours to my pick up day and I had not heard anything. I was kind of panicking, were the movers going to show up or not?   I ended up being transferred to some guy named Phil in scheduling. I spoke with him and asked when my pick up time was going to be. He didn't seem to know what I was talking about, he put me on hold for about 5 minutes and came back on the phone to tell me that the movers would be there sometimes between 1 and 4pm.   To my dismay and shock I was a bit taken back. I was thinking that I would get to pick a time, since I did pick the date. I told Phil that the time he gave me did not work at all. I have engagements around that time later in the day to fill out paper work for my work transfer. He said that was the only time that was available. I asked him why I was not able to pick a time and he simply stated that they do not do that and that they call a day in advance and tell them what time to be expecting the movers. I thought to myself, even the cable company gives me options.   I told him that it was actually less than a day before the movers called and because no one called me back to explain this to me I was not okay with this pick up time. He then proceeded to talk over me to try to explain how they do things and that I should have planned ahead to not do anything on a moving day. I was totally taken off guard. I have a person who is telling me how I should run my life and also being rude by talking over me. I became frustrated with the whole situation.   Why am I speaking to someone who is talking to me like I am some sort of idiot, speaking down to me and over me, telling me how I should plan my day. Like I said before, I am a novice at moving, but I do know how to take direction and I do understand how timing works.   However, what I do not understand is why is this guy speaking to me like this. Things escalated and we began talking over each other, me requesting to speak to a manager and him telling me that there is no one there to speak to. Furthermore, in his overbearingly rude tone, he said we could just cancel the order and have the movers not come. I do not know what kind of business turns away business, but I was completely done with the conversation. I asked to be transferred to customer service and Phil did just that.   I spoke to the receptionist and asked if Meesha was available. She transferred me to her line and it went to voicemail. I was so upset at this moment. No one in authority is there to help me and my move is tomorrow. I was disrespected as a customer and threatened with having the movers cancelled. Thoughts came to mind: “What if they cancel on me?”, “Where am I going to find movers in less than 24 hours?”, “How am I going to get my stuff there?”.   My other line started to ring and it ended up being Meesha. I figured talking with her would enable me to fix everything. I told her what was going on and she said “well that's just how it works, we call you a day in advance with a time and you wait there for us”. I then asked her why she had not returned my email, she told me she got my email and told me that someone was going to call me later that day to give me a time. I said to her, no one ever did, I had to call them.   I told her that I had engagements and meetings to attend and I have been trying to get a hold of them since Sunday. She said that they were not open on Columbus Day and no one could get back to me.   In my experience, most professional companies have auto-generated emails for when people are out of the office on holiday or vacation. There was no auto-generated email so I had no clue. All I knew is that my move was around the corner and no one was calling me back. Further more, when I was told about a moving time, I was not given any options to a moving time that would be convenient for me. On top of it all, Meesha and Phil kept telling me that they tell people a day in advance… but no one called me, I had to call and it was actually less than 24 hours then the allotted time they told me.   After words were exchanged with Meesha; her telling me that I was stressed and calling them to take it out on all of them, that this is how it works and I should know this, I’m the only problem she has ever had in her 5 years of working there. I was done. I was done arguing and completely disappointed with this whole transaction. I have never been disrespected like this when dealing with a business that is in the business of helping other people out.   In my mind I hired a company that did not care about my time or even moving me. I was told I would be cancelled on, I was told I was stressed and rude and also made to feel like I was stupid. I hired a company that did not have my best interest in mind or could care less about how I got to my final destination. I am paying someone to move me that have no idea on how to deal with a customer.   I hung up the phone wishing I had never picked Alpha & Omega as my moving company of choice. For goodness sake, I had 8 other options. All Meesha cared about was closing the sale; she didn't care about my move or the fact that I was moving my entire life from one state to another. Phil didn't care if I had anything planned that day. The entire company, to me, didn't give a damn about my life. They just wanted my money.   I waited until my moving day. The movers called me around 1:30pm and said they would be there within an hour. They got there, introduced themselves and were very polite. I have to say the foreman’s name was Richard. He sat me down and we went over moving paper work.   This is where is gets tricky for me. With the estimate I was given and the belongings listen in inventory I was set on a price and told by Meesha that this was indeed the price. I was expecting to pay $1020.00. In my mind that was a killer deal, maybe the customer service is just terrible, but the pricing was great!   After Richard and I went over paperwork he told me I am going to need to pay an additional 140.00 dollars to wrap my TV and my mirror. I was shocked, why am I paying more money then what I was told? Why wasn't this included in my estimate? Why didn't Meesha include in the quote packing materials on my listed inventory? I told her I had these items, why didn't she tell me? Why are there hidden fees all of a sudden? Furthermore, why wasn't this sheet (Packing materials order form) with added prices of packaging and supplies included in any paper work emailed to me so that I was aware of what would be what and how much extra I could possibly pay.   I was beyond done. Why did I pick this company to move me? My move is already starting off terribly, is this how my beginning is going to be in Las Vegas?   Let me say that I am a reasonable person. If I am told something from the get go, I go with it all. If I am told something is a certain price, I expect it to be that price. You guys include all these fees in the initial estimate: The cost, weight, price per cubic foot. Why can't the person who is giving me the estimate give me a proper estimate with all the information I provided them with. It is sneaky and shady. Hiding stuff like this is wrong.   I paid everything with a very bad feeling in my stomach. Alpha & Omega has been terrible since I’ve spoken with them. I have experienced terrible customer service, they are not honest about there pricing since they have hidden fees and do not include it with the original contact of what you are paying for.   The next day, October 16th, I was called by the movers around 2 pm and was told that they were on their way, they do not have a time for me but they are on their way and would call me back. So from 2pm to when ever I have to wait around the house. They called again around 4pm and told me they would be there at 7pm. They ended up showing up at 7:30 pm in the evening. It was dark out and I had been waiting around the house all day.   The movers were again very friendly and professional. They loaded everything in the house and assembled my bed. However, today, October 17th, I looked at my bed since it was light out. They scratched the metal frame and its now chipping. I know this was Alpha & Omegas fault because when I bought the bed from Plummers Furniture it was in the box and assembled at my house.   This was the last straw. I was given a hard time about a moving time, I was lied to about an estimate with hidden fees that were not disclosed in any documents provided to me and my property was damaged. I am writing to see what you guys have to say for yourself. I am beyond disappointed and honestly wish I had never chosen this company to move my life from one place to another. I expect you all at Alpah & Omega and do the right thing to make this better.   A Very Disappointed Customer,   Jared  Edwards"  .

8. H

   Holly D.

   Source: MoveAdvisor

   19 Sep 2014Paid $3,782

   Have not delivered my items in a month.

   The movers picked up my items on August 25 and as of today (September 19), they have failed to deliver them. I couldn't even get them to call me back until I had filed a complaint with the Better Business Bureau and the Department of Transportation. When they finally called me back they said they have until September 30 to deliver my stuff and that since they picked it up four weeks ago it has been sitting in a warehouse in California. Do not use these guys. They don't even try. If I had not filed a complaint they would not even have responded to my multiple phone calls and emails.

9. L

   La D.

   Source: MoveAdvisor

   29 Jul 2014Paid $2,000

   The worst moving company ever!! **STAY AWAY FROM THEM**.

   I had the worst moving experience with Alpha & Omega Moving company.  When they arrived to pick up my stuff, a guy gave me paperwork to sign.  The paperwork was already filled out with my information and the amount I agreed to pay, so I signed it and returned it back to him.  After they loaded my stuff to the truck, he returned the paperwork back to me with his signature, and I noticed that they put extra charges that I did not agree to pay.   This is an illegal behavior.   When I received my stuff at the destination, almost all of my furniture was broken, they damaged the property (walls, floors), and many of my boxes were missing.    .

10. K

    Kjg

    Source: MoveAdvisor

    21 May 2014Paid $3,212

    Very bad experience.

    I would NEVER recommend this company. I had a very bad experience. The agent was Meesha and Phil Costa is the manager. They were very pleasant in the beginning but once I signed and paid my deposit I could never get ahold of them. I sent Phil multiple emails, left voice messages and he would not reply. Meesha was always "not available".    My main piece of advice is - Don't choose a company if you don't get a visual inspection of your stuff and a quote that is set.   They changed the quotation 3 times and it kept going up. On the day of the move, I was not present as I work out of State, they loaded everything and only called me afterwards when they had left to say that it will be an additional $1010 fuel surcharge. Please note the fuel surcharge was initially 5% but on the new quote it was 20%.    Meesha, did not accurately note all my items - she incorrectly stated 40 boxes on the inventory when I actually told her I had 40 boxes but I had 10 more boxes of stuff that I paid them to pack. So 50 boxes in total. She didn't account for this on the inventory and on the day of moving they charged me extra for the 10 boxes as I indicated above and added $1010 to the bill.  Meesha initially promised to store my things in TX at their storage facility until I found an apartment for up to 30 days free then after I signed with them Phil said they won't be doing this.  I had them pick up my things early so that they would be in TX  at their storage unit and could be moved as soon as we found an apartment  which is what Meesha promised but they did not follow through. In the end we were in our new empty apartment for 10 days waiting for the goods to arrive from CA.  The men who actually brought our things to TX were very rough with our boxes and broke 5 glass items, plastic boxes, dirtied my mattress by dragging it on the floor, they messed up our carpets with their muddy boots and almost broke our front door trying to ram some hard cardboard underneath it to keep it open. The main guy was in a hostile mood as well. They also brought in 3 boxes that belonged to someone else and I am missing a few items as well.  I am overall very unhappy with this company and I am very disappointed with their service.  Please save yourself the anxiety and stress I went through with them. It is sad that these companies treat customers like this. .